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Moon Magic

Overview

Moon Magic has a rating of 4.1 stars from 654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, high quality and many compliments. Moon Magic ranks 8th among Custom Jewelry sites.

service
222
value
198
shipping
197
returns
142
quality
198
This company responds to reviews on average within 1 day

Instant Feedback

5,714 reviews
+438
How would you rate Moon Magic?
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Singapore
1 review
0 helpful votes
Follow Manuel V.
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Always great products
October 27, 2024

I recently purchased several moonstone pieces from this shop and I'm absolutely delighted with my experience. The quality of the stones is exceptional - each piece has that distinctive, ethereal blue sheen that makes moonstone so special. I ordered a pendant and a pair of earrings, and the sterling silver settings are beautifully crafted, highlighting the natural beauty of the stones without overwhelming them.
The shipping was fast and secure, with each piece carefully packaged to prevent damage. When I had a question about stone care, their customer service responded within hours with detailed instructions. Prices are fair for the quality you receive, and they even included a small polishing cloth as a thoughtful extra.
What truly sets them apart is their attention to selecting stones with excellent adularescence (that gorgeous blue flash). Each piece looks exactly as pictured on their website, if not better in person. I've already received several compliments on my new jewelry and have bookmarked their site for future purchases. If you're looking for authentic, well-crafted moonstone jewelry, this is definitely the place to shop.

Date of experience: October 27, 2024
Marina R. Moon Magic Rep
6 months ago

Hello Manuel,

Thank you for your wonderful review! We're thrilled you love your moonstone pieces and appreciate the quality and customer service. It’s great to hear you’ve received compliments—thank you for choosing us! We look forward to your future purchases!

Kind regards,
Moon Magic

Poland
1 review
0 helpful votes
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Quality Moonstone Ring with Fast Shipping
October 29, 2024

Purchased a moonstone ring from Moon Magic, and I'm very pleased with it. Good quality for the price, and the shipping was faster than expected. A solid choice for moonstone jewelry.

Date of experience: October 29, 2024
Marina R. Moon Magic Rep
6 months ago

Hello Luke,

Thank you for your wonderful feedback! We're so glad to hear you’re pleased with your Moonstone ring and that the shipping exceeded your expectations. We appreciate your support and look forward to serving you again!

Kind regards,
Moon Magic

Hawaii
1 review
0 helpful votes
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Libra + October month stone necklace
December 11, 2024

10/10! Love the quality, the feel of it, and how fast it came in! I definitely plan on buying more!

Date of experience: December 11, 2024
Marina R. Moon Magic Rep
5 months ago

Hello Serenity,

Thank you so much for your amazing review! We're thrilled to hear you're happy with the quality and speed of your order. We can't wait to have you shop with us again!

Kind regards,
Moon Magic

Germany
1 review
1 helpful vote
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I am a returning customer and I have been shopping with Moon Magic for years. It's the shop where I always buy gifts for my friends and family. Not sure why others are not satisfied but owning lots of jewelry from them, I am super satisfied with the quality. I guess you should always know how to treat your jewelry depending on the material and I personally mostly prefer sterling silver. Definitely one of my favorite online shops!

Date of experience: May 17, 2024
Marina R. Moon Magic Rep
11 months ago

Hello Sarah,

Thank you so much for your kind words. This means a lot! You are a valued customer and your satisfaction is very important to us!

Kind Regards,
Moon Magic

GB
1 review
0 helpful votes
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Just now I feel like I have bond with this ring, so much with energy I believe in. And I would like order in future more ring 💍

Date of experience: November 22, 2024
Marina R. Moon Magic Rep
5 months ago

Hello Snieguole,

Thank you for sharing your beautiful experience! We're thrilled to hear the ring resonates with you so deeply. We’d be happy to help you find more pieces in the future!

Kind regards,
Moon Magic

Texas
1 review
0 helpful votes
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Great Quality & Customer Service
October 2, 2024

Very pleased with both my purchases., and the team's accommodated my requests and were so helpful.

Date of experience: October 2, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Rama,

Thank you for your wonderful feedback! We're delighted to hear that you're pleased with your purchases and that our team could assist you. Your satisfaction means everything to us!

Kind regards,
Moon Magic

New York
1 review
0 helpful votes
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Beautiful and well made
December 10, 2024

I absolutely love it! I got a ring to match the necklace and I'm in love with it. Just gorgeous.

Date of experience: December 10, 2024
Marina R. Moon Magic Rep
5 months ago

Hello Erica,

Thank you for your lovely feedback! We're so glad to hear you love your ring and necklace. We're thrilled they’re a perfect match for you!

Kind regards,
Moon Magic

Virginia
1 review
0 helpful votes
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Moo magic flow ring
September 30, 2024

Great quality, design & value for money. Totally recommend purchasing from Moon Magic.

Date of experience: September 30, 2024
Marina R. Moon Magic Rep
7 months ago

Hello Mark,

Thank you for the fantastic review! We’re so glad to hear you’re happy with the quality, design, and value of our pieces. Your recommendation means the world to us! We can’t wait to welcome you back to Moon Magic for your next purchase! 🌙✨

Kind regards,
Moon Magic

New York
1 review
2 helpful votes
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Horrible Quality
May 8, 2024

I purchased the "Crush on You Ruby & Garnet" ring for my girlfriend as a Christmas present back in December of 2023. After just 4 months of being worn every now and again, a stone fell out. Support is unwilling to do anything about this and they label it "normal wear and tear." That is such a gross understatement. The ring is hardly functional anymore, it's an eyesore. Normal wear and tear would be a scuff or scratch. This ring was handled with the utmost of care and was never even worn under running water when washing hands. I could get a higher quality ring from Pandora for a fraction of the price. What a joke. For the price of this ring, I expected much much more than what we got.

Date of experience: April 26, 2024
Marina R. Moon Magic Rep
12 months ago

Hello Bradley,

We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience.
Upon checking we can see that you have already been in contact with our Customer Support Team and that we have provided all the necessary information regarding this case.

Please feel free to reconnect with our customer support for any questions you might have.

Best Regards,
Moon Magic

Germany
1 review
0 helpful votes
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Moon Magic Gems Just hit differently
October 28, 2024

I am a HUGE gemstone Lover; Always have been so i was really excited when i discovered moon Magic! Their jewelry is really pretty and i appreciate that i can select gems based on their meaning 🥰

Date of experience: October 28, 2024
Marina R. Moon Magic Rep
6 months ago

Hello Maxi,

Thank you for sharing your enthusiasm! We’re thrilled to hear that you love our gemstone jewelry and appreciate the ability to choose gems based on their meaning. Your support means a lot to us!

Kind regards,
Moon Magic

Minnesota
1 review
1 helpful vote
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Ring broke less than 2 months of wear
March 16, 2024

Bought a lovely moonstone adjustable ring in December from Moon Magic and after less than a month the gems were dull, but what upset me was after wearing it for about 6-8 weeks total the ring completely snapped in half. They called this normal wear and tear when I reached out as well. I appreciate the customer service but the rings are cheaply made and way overpriced.

Date of experience: March 6, 2024
Marina R. Moon Magic Rep
over a year old

Hello Maya,

Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.

Kind regards,
Moon Magic

GB
1 review
0 helpful votes
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Great Products
October 26, 2024
Updated review

I am fortunate to own several moon magic pieces and have found both the order process and delivery excellent!

Date of experience: October 26, 2024
Marina R. Moon Magic Rep
6 months ago

Hello Sue,

Thank you for your lovely feedback! We’re so glad to hear you enjoy your Moon Magic pieces and had a great experience with the order process and delivery. Your support means a lot!

Kind regards,
Moon Magic


Beautiful earrings
September 30, 2024
Previous review

I have the pleasure to own several pairs of earrings from Moonmagic. My shopping experience has been easy and all items have arrived as scheduled and in perfect condition. I will have no issues ordering further products from them.

Date of experience: September 30, 2024
Serbia
1 review
1 helpful vote
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Love MM!
September 15, 2021

Lovely pieces and such great customer support! I must say that I was impressed by how quickly they guided me through the exchange process. My watch arrived, so lovely looking! :) Thank you, Moon Magic!

Date of experience: September 15, 2021
Marina R. Moon Magic Rep
over a year old

Hello Lena,

Thank you very much for your kind review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!

Best Regards,
Moon Magic

Australia
1 review
5 helpful votes
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Don't purchase from Moon Magic! You could get way nicer rings from Pandora for a quarter of the cost! They offered me a 15% refund... ridiculous -_- would NOT recommend! Save your cash, spend elsewhere! Picture of Expectation Vs Reality... disappointing, Blue ring looks cracked & Rose Quartz looks see through.

Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2020
Marina R. Moon Magic Rep
over a year old

Hello Kristal,

Thank you for taking the time to leave us s review. We’re sorry your Moon Magic jewelry did not meet your expectations. Because we’re dedicated to using 100% genuine gemstones, each one will vary slightly in appearance. Many find these nuances part of their charm and appreciate that their jewelry is one of a kind.

However, we are glad to see that you have chosen a partial refund and that it was made on September 29th.

Best Regards,
Moon Magic

California
1 review
6 helpful votes
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Damaged Goods
December 13, 2020

I ordered a necklace and it came degraded, almost as if someone picked at it; attached pictures for reference. I understand that sometimes items get bent or damaged on arrival, but the box was in perfect condition... which makes you think, did they even look at what they put into the box? It's unfortunate being that their customer service was excellent, item arrived when promised, refund was given, it's just the quality is trash...

Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2020
Marina R. Moon Magic Rep
over a year old

Hello Jesus,

We appreciate your insights and are always looking for ways to improve. We are truly sorry and surprised to hear that your beautiful MM necklace hasn't arrived in perfect condition but happy to see that the issue was resolved to your satisfaction!

Warm Regards,
Moon Magic

Missouri
1 review
1 helpful vote
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First of all, I had about a million questions that I directed to their facebook messenger. I got responses back very quickly and they were all extremely helpful. Shipping came very reasonably even during the global pandemic. And WOW! This is the most beautiful ring set I've ever seen. Beautifully made, amazing customer service, outstanding price. I cannot recommend this company enough!

Date of experience: May 5, 2020
Sonja B. Moon Magic Rep
over a year old

Hello Andrew,

We are incredibly grateful that you took the time out to leave us this note and share your lovely picture. We're very glad to see that you are in love with our rings. Thank you very much for your recommendation. We’re here for you anytime.

Best regards,
Moon Magic

Canada
1 review
6 helpful votes
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Cheap jewelry
May 20, 2021

Ring was garbage! So disappointed fall apart in less than 4 months, they refused to do anything about it, when I went to social media they reported and blocked me! As well as my husband
Very unprofessional, cheap jewelry, horrible customer service, just in general a very bad experience

If I could give them 0 stars I would

Date of experience: April 20, 2021
Marina R. Moon Magic Rep
over a year old

Hello Desiray,

Thank you for sharing your insights with the Moon Magic community. We appreciate your honesty and are taking all customer feedback (both positive and negative) seriously. While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case-by-case basis.

Warm Regards,
Moon Magic

Canada
1 review
4 helpful votes
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Not worth it
February 3, 2021

I have had my raw moonstone ring for 4 months. The stone fell out and after contacting customer services they told me they have a one month warranty and suggested I buy a new ring. Bottom line is the rings are definitely pretty but not good quality. If the company can't back their own product with a 1 year warranty like most other business don't waste your time.

Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2021
Marina R. Moon Magic Rep
over a year old

Hello Ana,

Thanks for sharing your insights with the Moon Magic community. We appreciate your honesty and are taking all customer feedback (both positive and negative) seriously. While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case-by-case basis.

Warm Regards,
Moon Magic

Croatia
1 review
0 helpful votes
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Absolutely terrible
July 14, 2021

For months now I've had moon magic rings just sitting in their boxes, i have never wore them, and they have completely tarnished. They smell like bunch of coins. Don't make the same mistake as I did by purchasing from them.

Date of experience: June 14, 2021
Marina R. Moon Magic Rep
over a year old

Hello Marija,

Thank you for taking the time to write us a review. We are truly sorry to hear that your beautiful rings tarnished!
We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case-by-case basis.
Please, read our very helpful blog on why jewelry can tarnish -https://moonmagic.com/blogs/news/tarnished-jewelry

Please reconnect with our customer service department to discuss your options for a smooth and equitable solution.

Best Regards,
Moon Magic

California
1 review
0 helpful votes
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My boyfriend accidentally ordered the wrong size and before we noticed it was already shipped. Customer support was an amazing help! They made exchanging for a new size so easy! They reply fast and are eager to help! Definitely will be buying from here again soon!

Date of experience: April 1, 2020
Sonja B. Moon Magic Rep
over a year old

Hello Tori,

Thank you for your lovely pictures. We really appreciate you taking the time to share your experience with Moon Magic! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Best regards,
Moon Magic