• Moon Magic

Moon Magic

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Overview

Moon Magic has a rating of 3.8 stars from 511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, wrong size, and beautiful jewelry. Moon Magic ranks 9th among Custom Jewelry sites.

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This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.1%
Positive
116
Neutral
0
Negative
22

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5,714 reviews

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How would you rate Moon Magic?
Top Positive Review

“Seriously obsessed!”

Svitlana S.
9/14/24

Seriously obsessed! My first ring from Moon Magic was Moonstone Flourish, and I just recently tried their new floating design, the invisible band gives it this cool, magical vibe. Beautiful craftsmanship and the energy of these stones is simply amazing!

Top Critical Review

“Bad product”

Shalayah M.
10/6/24

Purchased a lovely ring - "rose gold" rubbed away within 3 months of normal wear. When I messaged about this, they said it was normal wear and tear and outside of their return window so nothing to be done. Very disappointed and will never shop these products again. I would expect $20 for these rings, not $120.

Reviews (511)

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moon magic (283) customer service (284)
Thumbnail of user mariannen140
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I had a fantastic time shopping at Moon Magic—beautiful jewelry and great customer support!

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Marianne,

Thank you for the lovely feedback! We're so glad to hear you had a fantastic shopping experience and enjoyed our jewelry and customer support. We appreciate your support!

Kind regards,
Moon Magic

Thumbnail of user ulrikeg12
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

The quality is incredible, I am blown away. This was definitely not my last order!

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Ulrike,

Thank you so much! We're thrilled to hear you're blown away by the quality. We can't wait to have you back for your next order!

Kind regards,
Moon Magic

Thumbnail of user gruetb
2 reviews
0 helpful votes
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September 13th, 2024
Verified purchase

It's unique jewelry. I love the floating rings! It is beautifully made and easy to wear!

Reason I chose this business:

Love the way it looks!

Thumbnail of user anaj203
Ana J. – Moon Magic Rep

Hello Gruet,

Thank you so much for your kind words! We're thrilled to hear that you love the floating rings and find our jewelry both beautifully made and easy to wear. Your satisfaction means the world to us!

Kind regards,
Moon Magic

Thumbnail of user dammyp1
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Great gift for my daughters birthday. Se loved the bracelets and earrings

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hell Dammy,

We’re so happy to hear that the bracelets and earrings were a hit for your daughter’s birthday! Thank you for choosing us for such a special gift!

Kind regards,
Moon Magic

Thumbnail of user markh5586
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Great quality, design & value for money. Totally recommend purchasing from Moon Magic.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Mark,

Thank you for the fantastic review! We’re so glad to hear you’re happy with the quality, design, and value of our pieces. Your recommendation means the world to us! We can’t wait to welcome you back to Moon Magic for your next purchase! 🌙✨

Kind regards,
Moon Magic

Thumbnail of user thorstenp6
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

Very good quality, will definitely purchase again!

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Thorsten,

Thank you for the great review! We’re delighted to hear you’re happy with the quality and can’t wait to serve you again!

Kind regards,
Moon Magic

Thumbnail of user lindac5821
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Easy, quick service. Would recommend. Ring has had lots of compliments.

Reason I chose this business:

Price and look of jewellery

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Linda,

Thank you for the great feedback! We're delighted to hear you’re loving your ring and that it's getting so many compliments. We appreciate your recommendation and are glad our pricing and design caught your eye.

Kind regards,
Moon Magic

Thumbnail of user carolh2871
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Beautifully made, high quality, would recommend to friends!

Reason I chose this business:

Accidentally ran across it on line.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Carol,

Thank you for your kind words! We’re thrilled you found us and are so pleased with the quality of your purchase. We appreciate your recommendation and look forward to serving you and your friends in the future!

Kind regards,
Moon Magic

Thumbnail of user doloress383
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Mi hija me sorprendió con un anillo auténtico de piedra lunar, ¡y no puedo estar más feliz! La piedra tiene un brillo hipnotizante, como si llevara un pedacito de luna en mi mano. La calidad del anillo es excelente; Además, me encanta cómo cambia de tonalidad con la luz, dándole un toque mágico y único. Añado fotos para q lo veais. 100% recommendable.

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Value
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Dolores,

Thank you for your lovely review! We’re thrilled to hear you’re so happy with your Moonstone ring. Its magical qualities truly make it special.

Kind regards,
Moon Magic

Thumbnail of user saraha2300
1 review
1 helpful vote
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May 29th, 2024

I am a returning customer and I have been shopping with Moon Magic for years. It's the shop where I always buy gifts for my friends and family. Not sure why others are not satisfied but owning lots of jewelry from them, I am super satisfied with the quality. I guess you should always know how to treat your jewelry depending on the material and I personally mostly prefer sterling silver. Definitely one of my favorite online shops!

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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Sarah,

Thank you so much for your kind words. This means a lot! You are a valued customer and your satisfaction is very important to us!

Kind Regards,
Moon Magic

Thumbnail of user taram741
1 review
3 helpful votes
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June 1st, 2024

DO NOT GET SCAMMED BY MOON MAGIC LIKE I WAS. I ordered their myth necklace for $180, it was advertised as a beautiful opaque, iridescent rainbow moonstone. I received a cheap knock off of what was advertised. The stone was scratched all over the surface and completely transparent, you can see the mounting bracket right though the stone. Customer service was horrible. They tried to convince me the necklace was fine and it took over a week to even get them to send me the return adress so I could get a refund. After that it took them 2 weeks to even verify they received my return and I still haven't received my refund almost a month after I ordered it. Please don't get scammed like I did. I wish I would have read everyone else's horrible reviews before I purchased from them. They don't allow negative reviews on their website so it appeared safe but it's an absolute scam. They don't send jewelry that looks anything like what they advertise.

Products used:
Jewelry

Service
Value
Shipping
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Tara,

We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience.
Upon checking we can see that you have already been in contact with our Customer Support Team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.

Best Regards,
Moon Magic

Thumbnail of user rosaa315
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Es joyería bellísima desde hacia años deseaba un anillo y por fin y no me decepciono para nada,el servicio al cliente es buenísimo y rapido volveria a comprar.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Rosa,

Thank you so much for your review! We're thrilled to hear that you finally found the ring you wanted and that it met your expectations. We appreciate your kind words about our customer service. We look forward to seeing you again soon!

Kind regards,
Moon Magic

Thumbnail of user bradleycaravana
1 review
2 helpful votes
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May 8th, 2024

I purchased the "Crush on You Ruby & Garnet" ring for my girlfriend as a Christmas present back in December of 2023. After just 4 months of being worn every now and again, a stone fell out. Support is unwilling to do anything about this and they label it "normal wear and tear." That is such a gross understatement. The ring is hardly functional anymore, it's an eyesore. Normal wear and tear would be a scuff or scratch. This ring was handled with the utmost of care and was never even worn under running water when washing hands. I could get a higher quality ring from Pandora for a fraction of the price. What a joke. For the price of this ring, I expected much much more than what we got.

Service
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Returns
Quality
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Bradley,

We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience.
Upon checking we can see that you have already been in contact with our Customer Support Team and that we have provided all the necessary information regarding this case.

Please feel free to reconnect with our customer support for any questions you might have.

Best Regards,
Moon Magic

Thumbnail of user leoden2026
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

I bought a ring from them for my wife.after 10 months it blackened and a stone setting broke.their reply was that it is not their problem and that I should go to the jeweler to repair it.I can prove it with pictures.I do not recommend it.

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Value
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Leo,

Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.

Kind regards,
Moon Magic

Thumbnail of user nancyp4003
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Muy contenta con mi anillo. La piedra se ve Preciosa, sin duda haré más compras.
Gracias

Service
Value
Shipping
Returns
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Nancy,

Thank you for your kind words! We're so glad you’re happy with your ring and that you love the stone.
We look forward to seeing you again for your next purchase!

Kind regards,
Moon Magic

Thumbnail of user saras2692
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Prstan je prečudovit. Točno tak kot na sliki. Enostavno si ne predstavljam biti brez njega.

Reason I chose this business:

Ker obožujem kristale. In nakit je res čudovit!

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Sara,

Thank you for the wonderful review! We’re so glad to hear you love the ring and that it matches your expectations.
If you need anything else, we’re here to help!

Kind regards,
Moon Magic

Thumbnail of user mayagrogers
1 review
1 helpful vote
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March 16th, 2024
Verified purchase

Bought a lovely moonstone adjustable ring in December from Moon Magic and after less than a month the gems were dull, but what upset me was after wearing it for about 6-8 weeks total the ring completely snapped in half. They called this normal wear and tear when I reached out as well. I appreciate the customer service but the rings are cheaply made and way overpriced.

Products used:
Adjustable ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Maya,

Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.

Kind regards,
Moon Magic

Thumbnail of user stevend1960
1 review
0 helpful votes
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May 14th, 2024

I have been sending emails regarding refund no reply scam do not by cheep customer service is so bad

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Steven,

Thank you for taking the time to leave us a review. We are sincerely sorry you are not satisfied with your experience. We have checked this further and we can see that you are already in contact with our Customer Support Team, kindly check your email for a response from us.

Please feel free to reconnect with our customer support department for any questions you might have.

Best Regards,
Moon Magic

Thumbnail of user barrettskyler44
1 review
2 helpful votes
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February 14th, 2024
• Updated review

Moon magic is a scam
Moon magic is a scam. Bought a necklace ring and earrings about a month ago They refused to send me my order and are now ignoring my request for a refund.

Do not spend your money here they will SCAM you.

Here is the newest update. It has now been two months. I've received no product and no refund. As a matter of fact they are only willing to refund 10% of my money. So theyve sent me no product and are now going to keep 90% of my money.

This company is a joke

Tip for consumers:
They only offered to give me 10% of my money back after sending me no product

Products used:
They sent me absolutely nothing

Service
Value
Shipping
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Skyler,

Thank you for taking the time to leave us a review.

Your order has been cancelled and the refund was credited back to the card/account used.

After checking your review, it appears there might be a misunderstanding. We extended a 10% refund to compensate for any inconvenience and offered to proceed with shipping your order. It's essential to note that retaining 90% of the payment when the items were not dispatched goes against our Policy and it was never mentioned that we will hold 90% of the payment without shipping your order.

Please feel free to reconnect with our customer support for any questions you might have.

Best Regards,
Moon Magic

Moon Magic is a scam!
January 11th, 2024
• Previous review

2 weeks ago I placed my order. The company took my money and gave me a delivery date just like normal. Two days before my order was supposed to arrive I get an email saying before my order will be shipped they need a picture of my Identification and debit cardto verify my purchase... But they've already taken my money. Shouldn't verification take place before you charge my card? So this company has my money and is now refusing to send me the product I PAID for.

I've emailed several times and have been getting no response... They still have my money.

My experience with moon magic thus far is nothing short of infuriating.

Thumbnail of user alexr1524
1 review
4 helpful votes
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November 20th, 2023

I tried submitting a disappointing review for what was a disappointing product- they did not allow this negative review to be shown on their site. That really should tell you all you need to know about the kind of experience you'll have with this vendor. I'd highly recommend you look elsewhere for jewelry.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Alex,

We appreciate you taking the time to leave us a review. We are really sorry that you are not satisfied with your experience.
Please feel free to connect with our Customer Support Department for any questions you might have.

Best Regards,
Moon Magic

Thumbnail of user pompova998
1 review
0 helpful votes
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December 27th, 2023

They did not refund me the correct amount and took shipping and taxes approx £40 as I returned the item.

This is not stated when purchasing or on the website.

Do not buy most items break or wore off after a few months

Tip for consumers:
Waste of money

Service
Value
Shipping
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Michaela,

We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience.
Upon checking we can see that you have already been in contact with our Customer Support Team and that we have offered the best solution we could. The Return Policy is mentioned on our website and is communicated with our customers who reach out asking for a return.

Please feel free to reconnect with our customer support for any questions you might have.

Best Regards,
Moon Magic

Thumbnail of user kristalf4
1 review
5 helpful votes
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October 23rd, 2020

Don't purchase from Moon Magic! You could get way nicer rings from Pandora for a quarter of the cost! They offered me a 15% refund... ridiculous -_- would NOT recommend! Save your cash, spend elsewhere! Picture of Expectation Vs Reality... disappointing, Blue ring looks cracked & Rose Quartz looks see through.

* Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Kristal,

Thank you for taking the time to leave us s review. We’re sorry your Moon Magic jewelry did not meet your expectations. Because we’re dedicated to using 100% genuine gemstones, each one will vary slightly in appearance. Many find these nuances part of their charm and appreciate that their jewelry is one of a kind.

However, we are glad to see that you have chosen a partial refund and that it was made on September 29th.

Best Regards,
Moon Magic

Thumbnail of user lenam159
1 review
1 helpful vote
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September 15th, 2021

Lovely pieces and such great customer support! I must say that I was impressed by how quickly they guided me through the exchange process. My watch arrived, so lovely looking! :) Thank you, Moon Magic!

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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Lena,

Thank you very much for your kind review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!

Best Regards,
Moon Magic

Thumbnail of user jesusg208
1 review
6 helpful votes
  • Send Message
December 13th, 2020

I ordered a necklace and it came degraded, almost as if someone picked at it; attached pictures for reference. I understand that sometimes items get bent or damaged on arrival, but the box was in perfect condition... which makes you think, did they even look at what they put into the box? It's unfortunate being that their customer service was excellent, item arrived when promised, refund was given, it's just the quality is trash...

* Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Jesus,

We appreciate your insights and are always looking for ways to improve. We are truly sorry and surprised to hear that your beautiful MM necklace hasn't arrived in perfect condition but happy to see that the issue was resolved to your satisfaction!

Warm Regards,
Moon Magic

Thumbnail of user desirayn
1 review
6 helpful votes
  • Send Message
May 20th, 2021
Verified purchase

Ring was garbage! So disappointed fall apart in less than 4 months, they refused to do anything about it, when I went to social media they reported and blocked me! As well as my husband
Very unprofessional, cheap jewelry, horrible customer service, just in general a very bad experience

If I could give them 0 stars I would

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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Desiray,

Thank you for sharing your insights with the Moon Magic community. We appreciate your honesty and are taking all customer feedback (both positive and negative) seriously. While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case-by-case basis.

Warm Regards,
Moon Magic

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From the business

Since 2016, our mission has been to design jewelry that is as powerful and meaningful as the ones who wear it.
We believe that everyone deserves jewelry that goes beyond the surface. That’s why we handpick each gemstone not just for its beautiful gleam, but for its unique energy and potential for self-expression and healing.

✓ We use 100% authentic, ethically sourced gemstones that are independently tested by GIA (Gemological Institute Of America)
✓ Each piece is designed right here in-house, ensuring nothing but originality in every piece
✓ When it comes to quality, we don't compromise - we use the finest premium metals & have a strict quality control in place
✓ 1.8+ million followers across socials & 500k customers and counting...
✓ Beautiful, gift-ready packaging

Note from our founder - Laura:

Since 2016, Moon Magic has been creating beautiful, high-quality, and affordable jewelry that taps into the powerful energies of gems. Our pieces are not just accessories, but soulful companions designed to resonate with your inner spirit while having a modern style.
Whether you're seeking enhanced intuition, greater self-love, or a confidence boost - our jewelry is created to help you flourish. Consciously handpicked and carefully crafted, each gem offers energizing properties to enrich and beautify your daily life.
We hope the radiant glow of our gems serves you as a reminder of the incredible magic around and especially within you.

Sent with love, from our hands and hearts to yours.

With Love & Magic,
Laura

Company Representative

Thumbnail of user markusb33
Markus B.
Typically responds within 4 days

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