Moonbokers

I ordered a book from them. They never sent email confirmation. They had a contact phone # which didn't function. When I emailed them I was told that I had ordered an eBook. I had not. Thee was nothing on the website that said it was an eBook. I was told to check my spam folder- there was no email download anywhere. I wrote again to resend the link for the download. They resent the same email telling me to check my spam and junk folders. It is a scam. Do not order from them!

Bait and switch. Description indicates a hard copy book but when you pay, you get a link for an ebook. Total Fraud. Won't reimburse purchase.

Everyone who has been ripped off by this company needs to report them to the Federal Trade Commission. " Report fraud.ftc.gov" or call their hotline *******357. I was also under the impression I would be receiving a book by mail. They are crooks! This is Cybercrime! Better yet report them to the FBI Internet Crime Complaint Center (IC3) ic3.gov.

No physical book received. Does not indicate that you are getting a download of the book rather than an actual book. Is this a kindle book or what.

We thought we were ordering a book. Immediately, when it said "download" after we paid, I wrote an email asking for a refund. It is clear that they are NOT going to refund our money. I wrote the email about five minutes after we ordered, saying it was a mistake. Stay away from these people. They are scam artists!

Be aware that they do not disclose the fact that they only sell digital books even though thier site leads you to believe that they are actually selling books. They do not refund transactions. I am disputing the transaction with credit card. NOT A RECOMMENDED VENDOR in my book.

I ordered a book, and after payment found out it was not a physical book, only a download. There was no indication of this on their site. I wasted my money, this was a gift, and she wanted an actual book.

I truly regret using their website. I thought I was buying an actual book, not an ebook. When I asked for a refund, I have been informed that ebooks can't be returned and refunded even if I didn't download any content. Scammers, in my opinion.

This site pretends to sell books but only sends you a.pdf file despite not disclosing anywhere in the transaction that you are not getting a real book. They have no customer service phone number. Very sketchy. Don't get scammed!

I mistakenly thought I was buying a hardback book (as opposed to a download), there was nothing on the site to indicate otherwise and the photo was of a hardback book. I ordered 3 copies as gifts. When I discovered my mistake a mere 15 minutes later, I emailed (phone number provided did not connect to a human) and waited a couple of hours for a response, which turned out to be a canned generic computer-generated email telling me how to download the purchase. After I emailed again, I was told by return email brusquely No Refunds." Why on earth would I knowingly order 3 downloads?
BUYER BEWARE here—this company doesn't care about fairness or humans—only you money. I highly recommend steering clear and shopping elsewhere!

I bought what I thought was a regular book on their site but it was an EBook. There was basically no information about the book and NO details at all. I did NOT want an EBook! I emailed them about the order and ask them to cancel it if in fact it was not a regular book. They refused to and said that they don't give refunds! They should list their books as either a book or an EBook, why not?

My 1st ever purchase from Moonbokers was "The Body Keeps The Score." I received a link to download it but it was bad/expired. After asking for a new link several times, I asked for a refund. They said no refunds for ebooks. I asked for yet another link that actually worked and every link that was sent was "expired."
I never got my book nor the money back that I spent on it. DO NOT RECOMMEND!

It's a scam site.
They list 'hardbound' books, never specify thst the book that they are selling is an e-book.

The site lists 'free delivery' in the check put after they DEMAND gift delivery address and gift recipients name.

The only tip off that it isn't an actual book, only digital, after the purchase is complete, the link for the 'e-book' is sent.

They then refuse to refund from their offshore location, citing a 'no refund policy' and implying that I should have known that it was an electronic book before because there was a link sent.
'ebook' is sent,

They are thefts, no where in their website they mention that the books are digital copies, they even ask for your shipping address for God's sake. And when you reach out to them they say this is our policy, we would not refund you. I am going to process my dispute through my credit card.

I purchased what I thought was a physical book and found out that it's only a download of a book. I didn't feel that was clear in the description and of course also overlooked the "no refunds" too. And now I can't even download it 3 weeks after payment (when I finally bought an iPad to download it to). My experience with Moonbokers has been a complete ripoff. Buyer beware: only downloaded books here.
Yours truly,
Reneé

I wish I would have looked into this site more before placing an order. I did a Google search for the book I wanted to see where I could purchase it from. The sponsored Google link I clicked on stated "Hard Cover" for $8.50 with "free shipping until 8/10". Clicked the link, read the site's description which doesn't say anything about being hard cover, paperback, or e-book, so I went back to original link to confirm it said Hard Cover in the description, which it did...BUT IT ISN'T. It's not a physical copy at all, It's an e-book. They don't even tell you it's an e-book at ANY time in the ordering process. It's complete garbage and should be addressed.

I was trying to order a paperback book. If their site mentions ebooks, that's a big "if", I missed it. When I completed the order process and didn't see any shipping information, I knew something was wrong and immediately checked the order confirm email. It showed the download link. I never downloaded the book and asked for refund, but, of course, they refused and referred me to their Terms and Conditions. Such a scam.

The link from Google shopping said "Hardcover, Free shipping". Nowhere does the site say its a digital book, so I presumed Google shopping was accurate. NOPE! I got a downloadable book. Not what I wanted. I asked for a refund since it was their fault. Reached out 3x, offering more and more specificity, including screenshots of the discrepancy. Only form emails back, denying my refund

I'm trying to resolve an issue and I keep getting the same response. I don't think I'm talking to a real person Extremely frustrating customer services. First time using the company abd will be my last!