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How would you rate Moonbokers?
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New York
1 review
0 helpful votes
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Scam
April 11, 2022

I was under the impression I would be receiving a book but instead I received an email with a download to read the book. AND the download expired within a few months. Do not buy!

Date of experience: April 11, 2022
Pennsylvania
1 review
0 helpful votes
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I had paid and ordered a book that later I found out was an e book. I did not want an e book so I emailed back that I wanted the real paperback book. There answer was no refunds. Not happy

Date of experience: December 28, 2022
Missouri
1 review
7 helpful votes
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Purchased a book thinking it was a paper version because it didn't say otherwise. Entered shipping info and finalized purchase only to find out it was an ebook and they do not offer refunds.

Date of experience: July 22, 2020
Pennsylvania
1 review
0 helpful votes
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Scammers:
May 2, 2022

I ordered a book through this company on 1/28/22 and have yet to receive it! After trying in vain to contact them with no success, I have now read the reviews on this company and they are all bad! They all say they were under the impression that they were receiving an actual book but to find out is is an audio book. They have my money and I have no product. DO NOT ORDER ANYTHING FROM THIS COMPANY!

Date of experience: May 2, 2022
Texas
1 review
0 helpful votes
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It is not clear on their site. I wish I had read the site reviews before ordering. They mention both hardcover and digital in their refund policy, but only offer digital books. Scammy, in my opinion.

Date of experience: August 9, 2022
New Jersey
1 review
0 helpful votes
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Re-read the description of the book I ordered and it doesn't clearly state this is an audio book. I was led to believe this was a physical book with "free shipping".

Date of experience: June 4, 2022
Florida
1 review
0 helpful votes
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FAKE
May 5, 2024

Moonbokers did not say book I ordered was a download instead of the hard cover I thought I ordered...false impression given!

Date of experience: May 5, 2024
Pennsylvania
1 review
1 helpful vote
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Biggest scam ever! Don't order. They never say that you are getting a digital book. Won't refund. Beware!

Date of experience: August 25, 2023
Pennsylvania
1 review
4 helpful votes
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Scam! BEWARE!
September 21, 2021

Ordered and paid for a book that I've not received! Called customer service phone number and it's been disconnected!

Date of experience: September 21, 2021
West Virginia
1 review
0 helpful votes
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DECEPTIVE RETAILER
November 12, 2022

JUST LIKE EVERYONE ELSE NO MENTION THIS IS A PDF DOWNLOAD VS A REAL BOOK. SCAM ARTIST AND SHOULD BE TAKEN OFF THE NET. USED MY PAYPAL, WILL TRY TO RECOUP LOSS THROUGH THEM.

Date of experience: November 12, 2022
Michigan
1 review
5 helpful votes
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Misleading
January 24, 2021

I don't even have a confirmation email and it suppose to be hard cover but its E-book that i still didn't get

Date of experience: January 24, 2021
Florida
1 review
1 helpful vote
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Fraud company
April 5, 2023

Deception to items with complete false information. No one picks up the phone and once they get your credit card number they run up charges.

Date of experience: April 5, 2023
California
1 review
3 helpful votes
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Moonbokers Fraud
December 20, 2021

I Quickly Found out after I purchased the popular book: The Dawn Of Everything, by David Graeber and David Wengrow, on the Moonbokers website that I was subjected to well planned fraud. I only wish that I had done further research before having submitted my credit card because I should have known that, 'Something to good to be true, as the old adage goes...' The Moonbokers site advertises the book for an unbelievably low price of $10. No where in the order process on the misleading pages that follow asking for shipping information and even confirming that they offer free shipping, does the company mention that you are paying for a supposed digital download rather than a hard copy as you are misled to believe! After stupidly paying, however, at least I refused to download the book in an effort to give the company a chance to do the right thing- in the faint hope that in fact I had not just been scammed. Although I pointed out that I had not downloaded the book, however, the company still refused in a politely worded email that they have a no refund policy.

Date of experience: December 20, 2021
Illinois
2 reviews
0 helpful votes
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Scam!
October 15, 2022

Ordered a book for my daughter which was never delivered. Emailed Moonbokers and never received a response. Don't order from them!

Date of experience: October 15, 2022
North Carolina
1 review
0 helpful votes
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No product
May 4, 2022

I placed my order for two of the same book on April 16th. It is now May 10th and I have not gotten the books.

Date of experience: May 4, 2022
South Dakota
1 review
2 helpful votes
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Been waiting for my book in the mail. I guess I been waiting on a $#*!ing pdf. You should be ashamed

Date of experience: February 12, 2022
Texas
1 review
7 helpful votes
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SCAMMERS!
October 12, 2020

I wanted to order a book. I got and ebook! Phone number doesn't work! I AM NOW STUCK WITH THE EBOOK THAT I DID NOT WANT!

Date of experience: October 12, 2020

Overview

Moonbokers has a rating of 1 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Moonbokers most frequently mention actual book, free shipping and customer service. Moonbokers ranks 370th among Books sites.

service
40
value
37
shipping
27
returns
40
quality
30