Moonbokers

I thought I was buying an actual book as previous reviews have stated. It does ask for a zip code to calculate shipping, which is misleading if they only offer digital downloads. I have asked for my money back and said they do not offer refunds, but have offered a coupon for another download.

I wanted to order a REAL ACTUAL BOOK! They never indicated that this was a DOWNLOAD.

Requested a refund and this is the response I received:

Hello,

Please note that you order eBook (digital book)
The Download link was sent instant after purchase with ''New Order'' email.

Please note that this sale is final, no refund is available for digital download.

Download link is in new order email if you can't find it, please check your email spam or trash folders.
If you still can't find a download link, please send an email with full E-book name and I will resend it manually.

To read our eBooks you just need anu pdf reader with your device.

We apologize in advance for any inconvenience this has caused you.

Kind regards

Agree with all negative reviews. Only confirmed book was a PDF download after purchase. No way was I going to download a file from an "unknown" source. Fortunately purchased through PayPal and had charge reversed after submitting a complaint.

Horrible costumer service. If I could choose 0 stars I would. Doesn't even clearly state the books are PDFs. Just happened to stumble upon their website looking for a cheaper option for a paper/hardback book. After my purchase they sent me an email with a pdf attachment and only then is when I realized I made an awful mistake. $8 for a pdf?! That's ridiculous, can't even read it the fonts so small. What a waste. Never again.

This site is not legitimate and is a scam! It States you are getting a book and nowhere does it state t is in ebook but the books you are sent are ebooks. I have attached proof of their description of the book which does not state It is in the book. If you reach out to their customer service they are quick to respond but they ask you for the order number and then they tell you sorry it was already sent to you as an ebook we can't refund it. Luckily I was able to go through my bank and dispute but stay far away!

The company took out money from my CC and never sent me a confirmation nor the book. The phone has a recording of a person, not a company. The Mailbox is always full. After emailing them, they did respond. When I told them I ordered a book, not a digital, they eventually refunded my money.

It would have been good to be informed that this was an ebook. What is the deal with advertising free shipping for an e-book? Fake marketing. I can use it on the ipad though, but it is not what I wanted.

I've got something very positive to say! I bought a book and of course should have been more careful and suspicious about the very cheap price. Only afterwards did I learn it was a pdf copy and not the real book. But now I own a pdf copy! I can read the book easily on my laptop or phone. And best, I can send the pdf copy by email to a few family members with whom I want to share the book. I'm very pleased! I will look for more books from Moonbokers.
Important: in your confirmation email, look carefully to see where to click to download the pdf.
It should be more clearly explained.

I clicked on an ad link for a book that lead me directly to the website of Moonbokers and purchased a book. No where in the description did it say digital or ebook anywhere. Immediately after purchase I received an email and had to email back to find out that it was a digital copy so I immediately sent an email asking for a full refund since the book is suppose to be a Christmas present for my 11 year old son and I have no use for a digital copy of the book. Their position: No refund all sales are final.

Don't describe the product correctly, you buy it thinking it's a book, but you get an ebook. Are not professionals. Do not buy on this site. You will be deceived! UPDATE: After a few emails they returned my money and canceled the purchase.

I wish I had read the reviews before I purchased. I thought I was buying a hard copy book and the second I received the link I emailed to explain I had made a mistake. They refused to refund. This is a scam company. Do yourself a favor and do NOT purchase from them!

It isn't clear when you order a book that it will not be a physical book. I ordered a book to give as a gift for xmas and got an email with a link to a pdf. Because of the low price, i was suspicious. So i double and triple checked that it wasn't an ebook. I wish i'd taken screenshots. I also wish i'd googled the company. DO NOT ORDER A BOOK FROM THESE GUYS IF YOU WANT A PHYSICAL COPY. There is no way to be sure you will not get an ebook.

I was searching for a newer soft cover book and the book came up on this site where it showed the book with a title. It was not clear that the book was digital. It was over Black Friday weekend and the price was about 40% less than normal for the hardcover. I went ahead and bought. Then received an email to download the book. I immediately sent a note for a refund as I was looking for a physical book. Unfortunately the answer was they do do refunds. For digital content that was not accessed? Seriously. I would NEVER buy from this site again due to such poor customer service.

I believed I was purchasing physical copy of a book and didn't find out until after the purchase was complete that it was an e-book. Nowhere on the page for the specific book or at any point in the checkout process did it say it was an e-book (it asked for a shipping address as well). And no refunds.