Monoprice

I recently purchase a TV mount from Monoprice and during the installation process found a manufacturing defect which did not permit the mount to level out the TV properly. Dreading the typical service call that I needed to make to get a refund or replacement, I was actually extremely pleasantly surprised at how quickly the issue was resolved. I sent a couple of photos of the problem an was immediately issued a return merchandise authorization, sent a FedEX shipping label, and instructed to return the defective merchandise for replacement. Quick and easy. I am still waiting for the replacement, but have received emails indicating it has been shipped out. Overall, a pleasant and painless experience. Always great merchandise at a reasonable price.

I have used Monoprice for about 14-15 years now. And ever since day one they have amazing prices. Even today as prices of products rise. Out of all the years, I have return/exchanged only 6 items. And when I needed these items replaced, it was never an issue, I spoke to support and they replaced the item. All they did was ask what is wrong with it and replaced it. No canned responses or anything, they just talked to me like a human. Over the years the one thing I know I can count on is product quality. And if I do not like it all I have to do is tell them and they will fix it. I think anyone needing something for a great price and amazing quality will enjoy MP. They stand behind their products and customers, whether you buy one item or 1000, you are treated the same. Amazing prices and quality.

Please do yourself a favor and do not buy anything from here. I bought a pc monitor for 32" monitors. Paid for shipping, it got here and I built it then it didn't end up fitting my 3 32" monitors. I went to customer support and they said that I can return it for a refund but I have to pay for shipping back. I told them that's crazy! It's there product that says fits 32" and not only I wasted time but I paid for shipping to here and now shipping back because your guys product! And he said ok for a one time consideration. I will add the return fee to the return. Oh yay so I just wasted 20-30$ for shipping.

Last time I order from them forever! Their website somehow selected an old address on my last order even though I manually typed in my correct address. There was no way to cancel the order or correct the address. I put in 2 service tickets which were ignored. Of course, order was 'delivered' to the wrong address and they are refusing to take any action to assist with this issue. NEVER AGAIN! I have no confidence I will actually receive what I order.

I've been buying from Monoprice for more than a dozen years. They have expanded their product range exponentially in that time. I can't vouch for every category, but I can say they have always stood behind what I've purchased. A few exchanges and replacements for the odd DOA widget over the years and they have been generous every time. We both know quality issues are going to pop up and we have always worked it out to my satisfaction. You can buy with confidence from Monoprice.

Monoprice is a great website to purchase cables and home theatre equipment. They have a great customer service and are quick to respond on the phone. Odd they are not open on a Saturday or Sunday, but not a big deal at all, just means that orders on weekends don't ship till Monday and their customer service is closed. They use to be my go to store for any of my cable and Home Theatre needs a their prices and quality was really unbeatable. I never had a bad cable from them no matter how long the cable was. So why not 5 stars? Simply because of their shipping changes. They use to offer overnight shipping for free when you purchased a certain amount, because that is no longer available the prices aren't as great of deal as Amazon sells their stuff and as a prime member I get faster shipping for free. Which would be only Half a star loss but that is not an option on this site.

Based on the false description of a product on Monoprice.com web site, I have ordered some other unnecessary items. As advised by them, I returned them later, but received only a partial refund.

Since then, I tried to contact Monoprice Customer Service and Refund departments several times, asking for explanation, but with no luck. They stopped replying to my messages.

I tried to leave a comment/review on their web site, but they never published it.

I purchased these and some other items at Monoprice.com for a school, spent hundreds of dollars.

BTW, they still did not correct the wrong description of the item.

Monoprice.com seems to be an untrusted seller with poor Customer Service. Beware!

We really did not know what to expect. We did not want to mount our TV over the fireplace and always be looking up when we stumbled upon this mount. This mount is amazing. We can angle and swivel it when it in the up or pull down position. When in the pull down position it is a little far from the wall so the ability to push it in closer would be nice but all in all it is an amazing mount. We have a 75" 80 pound and this mount is solid. Glad we did not go with the higher priced mount. There is no way it could have been any more sturdy.

I ordered 5 lightning cables from Monoprice 8 days ago and still have not received the small package! Monoprice charges customers for shipping, so I believed that the item would come to me within 5 business days since I ordered them on Saturday at 5 AM in the morning. Even USPS states that first class packages will be delivered within 3 days. The fact that it is now 8 days later and there's still no package lets me know that they are overcharging customers for first class shipping, when Monoprice is using 3rd class bulk mail rates. I will not use Monoprice again after this ridiculous delay. Amazon, Newegg and Walmart all deliver within 3 to 5 business days. Monoprice is saying that it takes 6 business days which is ridiculous given the fact that they charged me for shipping.

I have been ordering products from Monoprice for a few years. They have hands down the best price on ethernet patch cables, and for my location, items typically arrive in two days with their cheapest shipping option. We have not experienced any problems with any items we have ordered, from HDMI cables to ethernet cables to USB-C adapters of different types and more. The only issue I had was with some touch screen monitors that would not work with the Macs we needed to use them on. Monoprice provided a prepaid shipping label to return them, and refunded the entire purchase price, including shipping once they received the monitors.