website thubmnail of Money Network
How would you rate Money Network?
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California
1 review
0 helpful votes
Follow Edgar V.
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Got hacked 2 x the first one i never received a dispute form but yet i did get a letter of denial so i let it go lost $180 the second time almost $900 again never got send a dispute form just a replacement card i called again i need a dispute form guess what i got another replacement card? Download the dispute form Wich is verry hard to find faxed it now i have to wait another 5/10 business days to get my money i feel like they do this to deny your dispute and they keep your money like they did the first time to me.I DON'T RECOMMEND DOING BUSINESS WITH THIS COMPANY! Also on there website it says we will email you when we see suspicious activity on your card b.s. 45x they took out money out and never received a email or text would that be considered false advertisement?

Date of experience: May 22, 2023
Alabama
1 review
4 helpful votes
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Rude
January 11, 2024

Bad Customer service Rude everybody that works there is rude as hell. Not a good company for job payment they play with your account

Date of experience: January 11, 2024
Pennsylvania
1 review
0 helpful votes
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I have literally an order in with Walmarts placed an order they Walmart put a hold on your account but then they refund that hold for the total amount because they if they didn't have all the stuff you need it long story short I had to do a refund also, Walmart literally sent the refund right over. I could see it on the app. Transaction stay in pending for literally so long and now I'm negative money and I have money in my should be 207.14 and it's saying I'm -90 some dollars and then the customer service doesn't know what they're talking about at all and they're very rude I have called the three people I've talk to you have been so rude very very, very rude. They don't know what they're talking about what they're doing, the one customer service rep said I was negative money and I wasn't but because there was a minus sign next to the account instead of a + where I made a purchase and I had to tell him that's because I made a purchase that's why there was a - there that doesn't mean I'm negative Absolutely terrible.

Date of experience: May 19, 2023
Alaska
1 review
1 helpful vote
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Stay away
May 30, 2023

This company took 272 dollars from me. Stay away! They do not care. Opened an account and had money deposited. They refused to help.

Date of experience: May 30, 2023
California
1 review
3 helpful votes
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Hotel stay
October 11, 2021

Beware don't use your money network card to stay at hotels. They will hold your deposit for 31 days. Customer service is zero help.

Date of experience: October 11, 2021
Massachusetts
1 review
2 helpful votes
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Horrible
July 8, 2022

I can not acess my paycheck, no one answers customer service line. No solutions to problems. Are they possibly a scam?

Date of experience: July 8, 2022
Florida
1 review
1 helpful vote
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This banking company is a SCAM they steal your money and blame it on other sources! Do not trust this service!

Date of experience: July 23, 2022
California
2 reviews
1 helpful vote
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TRASH APP!
March 4, 2024

THIS IS THE WORST APP I HAVE EVER HAD THE MISFORTUNE TO BE FORCED TO USE! It is a rare occasion that you are able to actually ever be able to sign in. Then if you are lucky enough to succeed there are no options to do anything with YOUR MONET. You can not transfer it anywhere. The onky thing you can hope for with this awful app is maybe see a correct balance and even that is hit or miss! I would never willinglily use this app and i am extremely curious how they landed a vontract with the State of Califirnia to handke the EDD payments! Thanks for making an already difficult situation that much harder! GREAT JOB!

Date of experience: March 4, 2024
Mississippi
1 review
3 helpful votes
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Horrible service
April 6, 2023

The fact that you have to go through so much just to speak with someone is beyond annoying. Customer service is a joke. Would not recommend.

Date of experience: April 6, 2023
Utah
1 review
3 helpful votes
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Locked account
February 24, 2023

My son works for a company that utilizes Money Network for their payroll, after being employed for 2 years with no issues his account is Randomly "Flagged" for Identification issues, so my son calls them - tries to send in the requested information to the provided email... and it bounces, he tries again for the next week and 1/2 with the same results, then yesterday he got me (his Father involved) same steps and today at noon same result, with a few other points
1) they cannot Confirm that an email is recieved as thats a "Different dept
2) they Will not transfer you to this other dept as "They dont take calls"
3) They cannot do anything about emails bouncing from their server bescause thats "a different dept"
4) been fighting this for a week and 1/2? - expediting a case because their system is messed up is "Not an option"
5) Cant get through their system? Must be your fault
This company's call center is based in Asia and therefore they do not recognize US Laws and will not talk to a minors legal guardian without the minors consent even if that consent had been given on a different occasion

I realize that this is a lowest bidder thing... but if you find that the company you are working for / your child is working for uses Money Network for their payroll do whatever you can to NOT deal with these people

Date of experience: February 24, 2023
New Hampshire
1 review
2 helpful votes
Follow Christina T.
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I have been dealing with these C@*ts for about a year now I would prefer to close the account but I want to be refunded first! They have allowed $1,575.00 to be taken from me without any resolution or help whatsoever. $255.00 of it was from getting hacked from overseas. Bangkok, Czecklslovacia, and Britain which I have never been to any of these places nor have I purchased anything from any of them... And the rest is from trying to pay my credit card on capital one. I make the payment... It's instantly withdrawn from my account the moment I press accept on my credit card side; than a day or so later Capital One says it returned the payment due to insufficient funds You've got to be kidding me. I mention it and they say to take it up with capital one... I fill out a dispute form and they deny it for inaccurate reasons. I have contacted the CPA and am about to get a lawyer involved and sue them. Enough is Enough and I don't work for schmucks to Steal my money and lie to me about it. They sent me a letter on Oct 23rd or 2023 stating my dispute was resolved and they are closing it when it states they denied me the refund of unauthorized withdrawals... CPS reaches out to them on Nov 1st and they claim they are still working on it DO NOT USE THIS SERVICE/BANK, YOU WILL REGRET IT... They don't even deserve a rating of 1.

Date of experience: November 2, 2023
Malaysia
1 review
0 helpful votes
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Asa
December 4, 2023

Kunin ang iyong libreng spin at libreng pesos i-claim ito ngayon sa apps store! Phlwin: phlwin:https://play.google.com/store/apps/details?id=com.hb.games.minesweeperx

Kunin ang iyong libreng spin at libreng pesos i-claim ito ngayon sa apps store! 777pub:
https://play.google.com/store/apps/details?id=com.phwin.mines

Kunin ang iyong libreng spin at libreng pesos i-claim ito ngayon sa apps store! | phlwin: https://play.google.com/store/apps/details?id=com.ph.win.app

Date of experience: December 4, 2023
Washington
2 reviews
3 helpful votes
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Unreliable
April 8, 2024

50% of the time the ap doesn't work! What gives?
Have to keep logging out and logging back in and you still may lr may not be able to access it

Date of experience: April 8, 2024
Oklahoma
1 review
3 helpful votes
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It's not worth it
November 22, 2023

They deactivated my daughters card when she asked them not to so no thanksgiving this year they don't deserve a good rating or nothing liar's

Date of experience: November 22, 2023
Indiana
1 review
1 helpful vote
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They suck $#*!!
November 28, 2022

I DO NOT RECOMMEND THIS COMPANY! THEY SUCK SO DAMN BAD! AND CANT DO $#*! FOR YOU! ANSWER IS ALWAYS, 2-3 BUISNESS DAYS, FOR EVERY GODDAMN THING! THEY CAN SHOVE THIS CARD UP THEIR ASSES!

Date of experience: November 28, 2022
California
1 review
0 helpful votes
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ATM fraud
February 9, 2023

Large.amounts withdrawn of Multiple cards without use of physical card. Not refunded. Feels like inside.job.

Date of experience: February 7, 2023
California
1 review
1 helpful vote
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Horrible program
February 19, 2024

No smooth functioning with this app. Took 2 days to install. Still can't open. Unable to obtain a verification code. I hate this app!

Date of experience: February 19, 2024
California
1 review
3 helpful votes
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This company stole my middle class tax refund. And I can't reach anyone because I don't have a card I chose a refined check.

Date of experience: January 13, 2023
Maryland
1 review
3 helpful votes
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Money network
June 11, 2020

The worst service ever and they are a bunch of thieves and will do everything they can to prevent you from getting a refund

Date of experience: June 11, 2020
Arizona
1 review
3 helpful votes
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Scam
April 7, 2018

Money network payroll card is a scam! They are liars. My card was hacked into and they claim they ate secure but i am fighting to get my money back.

Date of experience: April 6, 2018

Overview

Money Network has a rating of 1.1 stars from 252 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Money Network most frequently mention customer service, new card and middle class. Money Network ranks 140th among Mobile Carriers sites.

service
144
value
126
shipping
91
returns
87
quality
118