About a week or 2 ago I posted a review on this site mentioning all the difficulties I was having with Netspend.
My review prompted Netspend to take action, and do the right thing.
On 6/25/20 Netspend not only dropped the $9.95 fee for my stolen card, but they also credited my account $20.
Now Netspend did deduct $5.95 for their monthly maintenance fee for June, but other than that my account is in the green and I am pleased.
“The Rollercoaster that is Netspend”
• Previous review
The purpose of this review is not to bash Netspend, but to let them know how they can improve.
Netspend's Direct Deposit option is gold, FDIC insured, 2 day early pay, purchase cushion of $10 etc...
Those are great attributes of Netspend, and are why I became a customer of Netspend in the first place.
Moving on to bad side of Netspend.
I had my debit card stolen at the end of 2019. I reported it to Netspend, they sent me out another card. All is well, but why do I as the customer have to pay $9.95 for a card that was stolen from me?
Now that made me ponder that for a minute or two, and then I went on about my day.
It gets worse!
On May 20th of this year I reached out to Netspend for the first time.
I used the contact email provided to me by Netspend on their login page. That is very important to remember, as I go along.
I got the first *******@donotreply message from Netspend stating "your message has been received, we will be sure to respond as soon as possible." Typical email automation message, so I felt good at the time.
Seven days go by...
Then another seven.
Then three more, and at this point I have emailed Netspend almost seven to eight times, and I am beyond frustrated.
(Btw, I did call them, and they either kept bouncing me around/their line was busy)
Its now June 18th, and I (the customer) take it upon myself to search "contact us Netspend".
One of the first links I click on takes me to yet another landing page of Netspend's and Lord and Behold there's a different email address on this landing page.
I take a deep breath.
I hit send, and go on about my day.
I did not have any standards for Netspend at this point, so I was genuinely surprised when I received an email from the last email address I contacted.
To summarize what happens next, On June 21st I called the # provided in the most recent email from Netspend, and I am once again bounced around until I get a rep on the line.
Once me and her begin speaking I ask her why my account is locked.
I am told that after a certain amount of months, with little to no activity Netspend will close the account. I say okay, because that is a very logical reason to close someone's account. That didn't bother me.
What did bother me, was the fact that at no point in time did Netspend give me a heads up on the status of my account.
A rep. Of Netspend could have very easily sent me an automated message stating you have a certain amount of days to start actively using your account before it is terminated.
What's even better is that it is now June 24th, and my account is "supposedly" activated, and Netspend will not allow me access to my account. Even with the correct info.
Your Former Customer