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Ms H.

1 Level 1 Contributor
  • 2 Reviews
  • 5 Helpful Votes
  • 1 Thank You

Experience: Finance, Computers & Technology

Member since June 2020

  • Reviews

    2

  • First Reviews

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  • Thank Yous

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Review Distribution

2 Reviews by Ms

7/12/20
• Updated review
About a week or 2 ago I posted a review on this site mentioning all the difficulties I was having with Netspend.
My review prompted Netspend to take action, and do the right thing.
On 6/25/20 Netspend not only dropped the $9.95 fee for my stolen card, but they also credited my account $20.
Now Netspend did deduct $5.95 for their monthly maintenance fee for June, but other than that my account is in the green and I am pleased.
The Rollercoaster that is Netspend
6/24/20
• Previous review
The purpose of this review is not to bash Netspend, but to let them know how they can improve.

Netspend's Direct Deposit option is gold, FDIC insured, 2 day early pay, purchase cushion of $10 etc...
Those are great attributes of Netspend, and are why I became a customer of Netspend in the first place.

Moving on to bad side of Netspend.
I had my debit card stolen at the end of 2019. I reported it to Netspend, they sent me out another card. All is well, but why do I as the customer have to pay $9.95 for a card that was stolen from me?
Now that made me ponder that for a minute or two, and then I went on about my day.

It gets worse!

On May 20th of this year I reached out to Netspend for the first time.
I used the contact email provided to me by Netspend on their login page. That is very important to remember, as I go along.

I got the first *******@donotreply message from Netspend stating "your message has been received, we will be sure to respond as soon as possible." Typical email automation message, so I felt good at the time.

Seven days go by...
Seven more...
Then another seven.
Then three more, and at this point I have emailed Netspend almost seven to eight times, and I am beyond frustrated.

(Btw, I did call them, and they either kept bouncing me around/their line was busy)

Its now June 18th, and I (the customer) take it upon myself to search "contact us Netspend".
One of the first links I click on takes me to yet another landing page of Netspend's and Lord and Behold there's a different email address on this landing page.

I take a deep breath.
I hit send, and go on about my day.
I did not have any standards for Netspend at this point, so I was genuinely surprised when I received an email from the last email address I contacted.

To summarize what happens next, On June 21st I called the # provided in the most recent email from Netspend, and I am once again bounced around until I get a rep on the line.

Once me and her begin speaking I ask her why my account is locked.
I am told that after a certain amount of months, with little to no activity Netspend will close the account. I say okay, because that is a very logical reason to close someone's account. That didn't bother me.

What did bother me, was the fact that at no point in time did Netspend give me a heads up on the status of my account.
A rep. Of Netspend could have very easily sent me an automated message stating you have a certain amount of days to start actively using your account before it is terminated.

What's even better is that it is now June 24th, and my account is "supposedly" activated, and Netspend will not allow me access to my account. Even with the correct info.

Bye Netspend!,
Your Former Customer

Tip for consumers: Do NOT put all your eggs in the same basket.
You WILL get screwed in the end.

7/12/20
If so, MoneyNetwork is the next to be mentioned.

My experience with MoneyNetwork has been anything but good.
To begin my list of difficulties with these scammers, let me start with this.
Upon payday on 7/9/20 $1,163.57 was deposited into my account.
I saw the amount above and was happy to be paid, but even then I knew something was not right about the account balance.

Looking back now I see that there were so many problems.
Such as the amount listed above was $326 short of what was supposed to be my account balance.
On top ever day following my pay day on 7/9/20 my account balance has fluctuated by $100's.
Let me give you an example: I went to Target yesterday and I purchased a car vaccuum cleaner for $31.97.
My account balance before that purchase was $797.51.
My account balance following the vacuum cleaner purchase was $501.32.
Thats a big difference!

So on 7/11/20 I contact the MoneyNetwork toll number.
This fraudulent company states on their website that they have 24/7 customer service. I quickly discover that their 24/7 customer service statement is false.
I stay on the phone for 20 minutes, and during that 20 minutes all that is being repeated is, "We are unable to process your request, we are transferring you to the next available agent." On and on, like a broken record that never stops.

At this point I am angry. I feel like I have been taken advantage of and I want my money. So I go to my search engine and type in "corporate money network".
Nothing pops up, besides addresses to the MoneyNetwork home page.
My heart is beating rapidly, and then I search "MoneyNetwork reviews", and I immediately know that I've been scammed.

That is how I am here today, to warn anyone and everyone to stay away from this company. Tell your employers, and your family and friends to be aware. MoneyNetwork is American Greed Incarnate.

Ms Has Earned 5 Votes

Ms H.'s review of Money Network earned 2 Very Helpful votes

Ms Has Received 1 Thank You

jadene5
Jaden E. thanked you for your review of Money Network

“Same thing happened to me, have they fixed it yet”

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