Moissanite Co has a rating of 4.9 stars from 4,574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.
I purchased a one carat radiant loose stone that I wanted placed into a ring that already had two existing round diamonds. The price was about 1/10 of a real diamond so I was quite pleased with the cost. The stone was shipped on time and boxed very well. I paid the extra $100 for the "forever brilliant" and was not disappointed. The only thing I do notice is that in certain light, the moissanite is a bit off color compared to the real diamonds sitting next to it, but I do realize that they are two different stones and this might not be the case if the moissanite was a solitare. Overall, extremely satisfied with my experience.
Working through the site was both easy and fun. Seeing the videos of actual rings that were made was so helpful and was a great tool as I made final decisions. I'm so excited.
I have since received my ring and it is truly beautiful. It is especially sparkly in the sunshine, so I find all different kinds of ways to catch it in the light so I can "ooh and ahh". The only "negative" that I can think of is that I still love another ring design on their website and I wish I could see that in person too! Oh what a horrible thing to love two beautiful rings and not know which I should have chosen! Good news is I can purchase the wedding band styled similar to the other ring and hopefully have the best of both worlds.
I have used Moissanite.com for multiple orders. Every transaction up to this point had been speedy and efficient. On this particular occasion, the courier delivered my package to the wrong address. I only know this because I got a notification saying my item had been delivered and signed for. Not by me or anyone in my household. Eventually the courier service did track down my item.
My fiance and I absolutely loves the solitaire engagement ring. The fire and clarity surpasses any diamond we've ever seen.
The whole ordering process was easy and intuitive. I was a little scared when it came to having to modify my order, but again, I had nothing to worry about. They responded quickly and got the ring exactly how I wanted it.
We absolutely LOVE our ring! We had the absolute best experience with this company! They went above and beyond to make our dream ring come true! It was also very easy to navigate site and the ability to see a 360 view on most of the rings is wonderful. I really like that they have an Instagram with great videos to see ACTUAL rings! Overall an amazing expeience!
Good customer service! Check out their insta! Very happy with everything on the purchasing side. They rushed my order when I told them the deadline. Even helped guide me to the rings I was looking for! Fiancé is happy and her ring is the talk of her college!
I'm a returning customer buying the matching wedding ring to an engagement ring I previously purchased. The quality was exactly as portrayed in the images when I bought the engagement ring, bright and shiny and I have no complaints! What I have appreciated the most is the ease of email communication with the staff taking care of my inquiries. I would recommend this product.
Her Majesty is pleased with both MoissaniteCo purchases to date.
The settings are high quality cast & finished & the stones are brilliant.
Customer service has been very supportive & helpful, even for the latest custom made piece.
I highly recommend MoissaniteCo and the way they do business..
Great customer service and selection of jewelry. Quality is stunning as well! Would recommend to family and friends. So many beautiful pieces to select from. Will definitely order another piece of jewelry!
The ring I received from MoissaniteCo is beautiful. It's exactly what I was looking for--setting, stone, and material. And, it was a really great price compared to ridiculously overpriced diamonds. The Moissanite stone is very brilliant and sparkly--I get a lot of compliments on it. I had questions about sizing for the ring, as well as shipping times and Customer Service always responded promptly and with helpful information. I will definitely recommend MoissaniteCo to others, and plan to shop here again!
I am beyond pleased with my recent purchase from Moissaniteco.com! Customer service, particularly Chris, was friendly and super prompt in his responses and the product completely surpasses my high expectations! I have bought quite a few pieces and have had a perfect transaction and piece of jewelry each and every time!
When I first arrived to your website, it seemed a little outdated. But after getting used to it and the customer support I received, I was more confident in buying from you. You had great options at great prices.
My eternity rings look perfect, and I'm so pleased with them! Overall great experience with Moissanite Co., website is clear and easy to navigate, payments are easy to use, and the entire process is very transparent and fast. I am already planning my next purchase!
Site is easy to understand, checkout has all the information you need to ensure your product is in order. Already spoke to a rep via email and he's been very straightforward, which I appreciate. Fingers crossed that everything keeps going well!...So I ended up receiving the ring well before I expected it. The packaging was really nice; the entire time I was taking it apart to check the ring I kept thinking "who is all this for?" A box in a box in a bag in a bigger box... that being said, it was very discreet.
The ring itself was stunning. Diamonds need to just give up, they don't hold a candle to Moissanite. Long story short, she loves the ring, and I couldn't be happier with the entire purchase experience.
The ring arrived promptly and very impressive packaging. Stone is gorgeous however the metal seems quite flimsy for the stone size. It is a petite band which looks delicate but I wish I purchased wider band, but overall happy since this was a sale item
Order was quickly prepared and shipped. Only thing that's sort of annoying is the required signature confirmation but it is jewelry. I redirected the package to a FedEx office to make it easier to pick up. Ring was expected.
Excellent shop, with excellent products, and really good customer service. They quickly adapted my specific custom wishes, for reasonable price. The stones (moissanite forever one) I got were perfect in cut - an everlasting piece of excellence. MoissaniteCo really selects only the best stones for their customers. I only can recommend their products and would buy there again.
I did not receive quick or correct answers to my question about an exchange. I decided to keep the ring I ordered and am very happy with the quality and style I received. Just would have appreciated better communication
I bought an engagement ring for my girlfriend and upon giving it to her she fell in love with it. It was a very affordable price and looked amazing. She has been getting compliments on the ring ever since she got it.
I am so happy with my custom ring from moissaniteco! Chris was awesome helping me with all the details. The quality is amazing! I can't wait to make my next purchase from moissaniteco. I'll never buy another diamond, I'm a moissanite girl for life!
Answer: We are located in the USA. It would be made and shipped from the USA.
Answer: No telephone number, you have to send an email and it could take 24 hours to receive a response
Answer: Scam - they sell inferior products, their craftsmanship is of low quality. After you have made a purchase, you are left with no recourse if the item is not up to par, not as advertised, poor quality. The owner is rude and has no idea how to retain clients