Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Florida
3 reviews
0 helpful votes
Follow Diane W.
Unfollow Diane W.
Send Message
Share Review
Report Review

Quick response
August 6, 2024

After some confusion about which item I was for refund and returning to exchange, the issue was quickly reviewed and straightened out.

Date of experience: August 6, 2024
New Hampshire
1 review
0 helpful votes
Follow Patrick and Susan M.
Unfollow Patrick and Susan M.
Send Message
Share Review
Report Review

Swim suits and blouses.
June 14, 2024

Loved the styles and color choices of the swimwear and blouses purchased. Light weight and wash and dry with no ironing required. Color choices allow me to wear them with pants and shorts of all colors. Great for traveling with no wrinkles. Look forward to fall and winter styles!

Date of experience: June 14, 2024
New York
1 review
0 helpful votes
Follow Pam D.
Unfollow Pam D.
Send Message
Share Review
Report Review

Love the styles
October 2, 2024

Looking forward to trying these tops.
Sort of easy to purchase.

Date of experience: October 2, 2024
California
1 review
0 helpful votes
Follow Rebecka S.
Unfollow Rebecka S.
Send Message
Share Review
Report Review

Review
October 2, 2024

This is the only place I buy shirts. Service is great.

Date of experience: October 2, 2024
Canada
1 review
0 helpful votes
Follow Kay D.
Unfollow Kay D.
Send Message
Share Review
Report Review

Customer service at its best!
June 6, 2024

I first came across Modlily in April 2024 and was immediately drawn to their collection of clothing items which were exactly my taste and which I could not find anywhere else. I was impressed with the creative styles and the good quality products and was quite happy with my first two sets of orders; I was totally won over, and excited to find a "clothing home"! The ease of navigating the website has added to what has been a pleasant experience so far.

Date of experience: June 6, 2024
Ohio
1 review
0 helpful votes
Follow Slagle D.
Unfollow Slagle D.
Send Message
Share Review
Report Review

Missing items
May 23, 2024

Purchase was missing 2 items from the order. Matching skirt from one suit and a separate pair of swim shorts. I attempted to have them resent but you said it was not possible. The package was too small and would get lost.

Date of experience: May 23, 2024
Kentucky
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Send Message
Share Review
Report Review

ModLily is for real
October 18, 2024

I have purchased multiple tops and a dress. I only had a problem with 1 item and ModLily was very quick to resolve the situation.

Date of experience: October 18, 2024
Oklahoma
3 reviews
0 helpful votes
Follow Alynda B.
Unfollow Alynda B.
Send Message
Share Review
Report Review

Bathing suit
July 31, 2024

I purchase often from modlily and love all their clothes and they have exceptional customer service as well.

Date of experience: July 31, 2024
Washington
1 review
0 helpful votes
Follow Kathy G.
Unfollow Kathy G.
Send Message
Share Review
Report Review

Purchase
October 2, 2024

Easy and fun a great way to save money and get great products

Date of experience: October 2, 2024
New York
1 review
0 helpful votes
Follow SUSAN R.
Unfollow SUSAN R.
Send Message
Share Review
Report Review

Wow in fashion!
May 30, 2024

Your tops and bathing suits really caught my eye on Facebook. Enjoy looking through all the new clothing that you have. The tops I have gotten are really nice quality and I love the designs, you don't find them in regular stores very often. Thanks for keeping us in fashion! Easy to pick out items to buy and check out on your site.

Date of experience: May 30, 2024
Texas
1 review
0 helpful votes
Follow Lisa K.
Unfollow Lisa K.
Send Message
Share Review
Report Review

Love my purchase so much
July 3, 2024

I bought 4 swimsuits and love them all. They look exactly like the photo, are made well and fit perfectly. It took about 2 weeks to get them. I had no issues with my order at all.

Date of experience: July 3, 2024
Illinois
1 review
0 helpful votes
Follow cheryl h.
Unfollow cheryl h.
Send Message
Share Review
Report Review

YAY!
October 2, 2024

I really like the products, but shipping is slow. It once took 6 weeks to receive my blouse.

Date of experience: October 2, 2024
California
1 review
0 helpful votes
Follow Delodovici C.
Unfollow Delodovici C.
Send Message
Share Review
Report Review

Love the clothes
October 2, 2024

Only thing I'm disappointed with is it can take a long time to get items

Date of experience: October 2, 2024
Illinois
1 review
0 helpful votes
Follow Trudy S.
Unfollow Trudy S.
Send Message
Share Review
Report Review

Well done
October 2, 2024

Easy accessibility on the website is user friendly

Date of experience: October 2, 2024
Kansas
1 review
0 helpful votes
Follow Brenda G.
Unfollow Brenda G.
Send Message
Share Review
Report Review

Ordering
October 2, 2024

Easy and love they use Paypal. Can not wait to see the order.

Date of experience: October 2, 2024
Texas
1 review
0 helpful votes
Follow Mathena T.
Unfollow Mathena T.
Send Message
Share Review
Report Review

I have never ordered mail order clothes before. I was so pleased with the outcome. The quality was fantastic and I have been getting compliments on them. I was worried about sizes and it was all perfect.

Date of experience: June 14, 2024
California
1 review
0 helpful votes
Follow Ellen J.
Unfollow Ellen J.
Send Message
Share Review
Report Review

Tankini's thatr make you look great!
June 17, 2024

Who does not want to look stunning at the pool, we all do. I am older and want to cover my belly. I also don't want to trey and yank down a wet bathing suit when I need to use the bathroom. I love to swim so these are my go-to.

Date of experience: June 17, 2024
North Carolina
1 review
0 helpful votes
Follow Pam H.
Unfollow Pam H.
Send Message
Share Review
Report Review

Shipping
August 15, 2024

Order was split in 2 separate shipments still waiting for 2nd shipment after being told it would be fast tracked

Date of experience: August 15, 2024
Florida
1 review
0 helpful votes
Follow Laura L.
Unfollow Laura L.
Send Message
Share Review
Report Review

Satisfied
June 14, 2024

The styles are flattering to the figure. The colors are vibrant and pleasing to the eye. The fabric is soft to the touch. I bought 4 swim dresses and love them all. These types are very hard to find in any retail store. Very happy with my purchases.

Date of experience: June 14, 2024
Wisconsin
1 review
0 helpful votes
Follow Laura E.
Unfollow Laura E.
Send Message
Share Review
Report Review

Nice to work with
September 26, 2024

Very nice merchandise. Easy to order. Thank you I had so many to browse through. Beautiful!

Date of experience: September 26, 2024