Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Illinois
1 review
0 helpful votes
Follow EVELYN H.
Unfollow EVELYN H.
Send Message
Share Review
Report Review

LARGE SELECTION
October 3, 2024

Easy to order online, a large selection of items to pick from.

Date of experience: October 3, 2024
GB
1 review
0 helpful votes
Follow Debra H.
Unfollow Debra H.
Send Message
Share Review
Report Review

Fantastic service
July 18, 2024

I have ordered a lot from this company and I always get good service and the clothes are top quality and well fitted. If I have a problem they always sort it for me with the correct outcome.

Date of experience: July 18, 2024
North Carolina
1 review
0 helpful votes
Follow Liane D.
Unfollow Liane D.
Send Message
Share Review
Report Review

Wonderful customer service
June 9, 2024

I ordered 2 bathing suits from the app. I added an available 10% off coupon. When the purchase went through the discount didn't show up. I contacted Modlily customer service through the app and the representative stated she would have to ask her manager to apply the 10% discount to my original method of payment. She responded quickly and professionally. One of the responses has her name as "Sunshine". I would try to get her again if I had issues with the app.

Date of experience: June 9, 2024
New Jersey
1 review
0 helpful votes
Follow Hogarty K.
Unfollow Hogarty K.
Send Message
Share Review
Report Review

Up and down
July 20, 2024

It was very difficult to contact Modlily.
In the end, I did get what I wanted.
My initial order was in April and the correct item arrived yesterday July 19th

Date of experience: July 20, 2024
Washington
1 review
0 helpful votes
Follow Jeannette K.
Unfollow Jeannette K.
Send Message
Share Review
Report Review

Swimsuits
June 12, 2024

I am very large on top and smaller on the bottom. I wish they would give you more of a selection to buy top from bottoms. When I buy a swimsuit enormously gotta buy 2 I don't like that and it's very expensive. Otherwise, the quality is very good, I'm happy.

Date of experience: June 12, 2024
North Carolina
1 review
0 helpful votes
Follow Maude B.
Unfollow Maude B.
Send Message
Share Review
Report Review

First TIme
October 1, 2024

Great selection. Hope the sizes work for me. I like the variety of styles.

Date of experience: October 1, 2024
Georgia
1 review
0 helpful votes
Follow Mitzi H.
Unfollow Mitzi H.
Send Message
Share Review
Report Review

Order
June 12, 2024

Been waiting on an order it was expedited several times as a rush but it hasn't been until I talked to this person on chat. Now it looks or seems it has been rushed. I hope I get it before the end of June.

Date of experience: June 12, 2024
Arizona
2 reviews
0 helpful votes
Follow Nancy D.
Unfollow Nancy D.
Send Message
Share Review
Report Review

Satisfied Customer
July 10, 2024

It was easy to place my order. Items arrived in a reasonable time. I loved the 2 shirts and 3 pairs of earrings that I ordered. The shirts fit well and are flattering.

Date of experience: July 10, 2024
Illinois
1 review
0 helpful votes
Follow Sonia A.
Unfollow Sonia A.
Send Message
Share Review
Report Review

ModLily Provides Ease of Purchase
October 3, 2024

My experience was easy and professional. I found what I needed and was able to purchase easily.

Date of experience: October 3, 2024
Arizona
1 review
0 helpful votes
Follow MOORE C.
Unfollow MOORE C.
Send Message
Share Review
Report Review

T Shirts
May 22, 2024

Have been very satisfies with my purchases
Only had one issue that I don't think the shirt is sized correctly, it seems to be a littler more snug than the rest of them. Other than that they are great
Thank you

Date of experience: May 22, 2024
Colorado
6 reviews
5 helpful votes
Follow Janet G.
Unfollow Janet G.
Send Message
Share Review
Report Review

Stellar shopping experience at Modlily
May 23, 2024

I shopped Modlily's excellent buys and found way too many things I wanted to purchase for me. I was able to get many of these cute items because of their deep discounts, incentives, and coupons. I saved a lot of money and in 17 days, I got my order. I cannot tell you how happy I am with what I got, both jewelry and clothing pieces. I will be ordering from Modlily again. They have cool looking things that receive many complements when worn.

Date of experience: May 23, 2024
Florida
1 review
0 helpful votes
Follow Carol P.
Unfollow Carol P.
Send Message
Share Review
Report Review

Tankini
October 3, 2024

Ordering was confusing

Hope these work out. Sizes usually from one company to another

Date of experience: October 3, 2024
Alabama
1 review
0 helpful votes
Follow Amelia B.
Unfollow Amelia B.
Send Message
Share Review
Report Review

Loved it!
October 3, 2024

I have fallen in love with this clothing line! Beautiful clothes that fit my body perfectly!

Date of experience: October 3, 2024
Rhode Island
1 review
0 helpful votes
Follow Rachel G.
Unfollow Rachel G.
Send Message
Share Review
Report Review

I'm impressed with your line of clothing it's the only place I buy my clothes from I've been telling my friends and family and telling them they should order their clothes from Motley also very satisfied customer

Date of experience: June 17, 2024
Texas
1 review
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Send Message
Share Review
Report Review

Great!
June 17, 2024

I can't praise Modlily enough for how easy it is to order/return. I have been more than satisfied with everything I have received. The fabrics, the quality, the price, the experience. It is well worth the effort!

Date of experience: June 17, 2024
New York
1 review
0 helpful votes
Follow Stroup M.
Unfollow Stroup M.
Send Message
Share Review
Report Review

Nice
June 14, 2024

Everything that I have ordered has been great. There is one package that I have not Received. So I will count that as a loss of money. It has been
More than 2 months that I ordered the items. Most of my items come within 3 weeks.

Date of experience: June 14, 2024
California
1 review
0 helpful votes
Follow JoMarie H.
Unfollow JoMarie H.
Send Message
Share Review
Report Review

Perfect fit
September 27, 2024

I love all the clothing I order from here. Everything is a perfect fit. Thank you

Date of experience: September 27, 2024
South Carolina
1 review
0 helpful votes
Follow Nan W.
Unfollow Nan W.
Send Message
Share Review
Report Review

Pleasantly Surprised!
June 14, 2024

I bought two swimsuits from ModLily! This was my first purchase! The suits are cute and fit perfectly! One was a one piece and the other was a top and bottom! I will not hesitate to buy from this company again! I ordered medium and the fit is true to size!

Date of experience: June 14, 2024
Rhode Island
1 review
0 helpful votes
Follow Sandra M.
Unfollow Sandra M.
Send Message
Share Review
Report Review

I purchased 4 swim suits and they are beautiful, true to size and what I expected. But I had to wait 5 weeks to receive them.
I messaged customer service on the where abouts of my package. Alice was fantastic and said she will have my order pushed along and I received it at my home in 3 days.
The package contained only two suits. A week later I received the other two suits. Quality is amazing. But if you need your order for an event, order well ahead of time.

Date of experience: June 3, 2024
Florida
3 reviews
0 helpful votes
Follow Diane W.
Unfollow Diane W.
Send Message
Share Review
Report Review

Quick response
August 6, 2024

After some confusion about which item I was for refund and returning to exchange, the issue was quickly reviewed and straightened out.

Date of experience: August 6, 2024