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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Returns
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Customer Service
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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The sizes run extremely small. When trying to return, it takes forever to finally get through. I returned my items, $82 worth, seven weeks ago and still haven't seen the refund. They have no phone number to call. You press the live chat and all that is is answers to commonly asked questions. I can't even say terrible customer service because there is no customer service! Give your $$ to a panhandler. It will get better use!
Unable to get anyone to answer my questions. Emails keep coming back undeliverable. Buyer Beware. I will not order from this company again and I will encourage my friends and business associates to ignore this website.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
The choices are great, just hoping that the sizing is accurate as reviews are showing that they can be inaccurate.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Love Modlily. Always order from here, they deliver on time, the clothing is pretty cheap, the quality could be better. If you don't want to pay a lot, then this is the way to go, on top of that they have a huge selection.
I'm very happy with the purchase made Modlily. The price was great and the free shipping service on top of that makes Modlily one of the best clothing online stores right now.
The apparel arrived in a timely manner, nicely packaged. The deal was excellent and the clothes came to my house soon and good quality. I will want to buy in Modlily again!
I was amazed from the first time I saw that dress, which was the fourth item I bought at Modlily. The delivery was very friendly. It took less than a month, so I didn't have to wait so much. It fits very well, as I hoped! Modlily offers a very good service, so keep buying there.
Very satisfied with my purchase experience with Modlily! It was very easy to navigate the website, and purchase with no difficulty. The apparel arrived in a timely manner, nicely packaged. I appreciate that. I will consider ordering again! Thanks
Too much to do to get a refund, what i order was way too small. You need to change the size chart and make it easier to get a return
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Sent a review you contacted me ask for my account number send them back to you and still have not heard a word from you in two weeks now since please answer me and send me a way to send in my account number back to you. Thank you.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
LOVE! This dress surpassed all my expectations. It's super comfy and looks great! Can be dressed up or down. I had so many compliments when wearing it, I decided to buy another in a different color. :) I purchased both the pinkish purple and black. I'm 5'2" and 115lbs and a size small fit perfectly. Hope this helps!
The material is soft and not see-through though it was white. I liked that there were button 'covers' along the front. I felt it added a ladylike touch. The sleeves are also very feminine looking and have subtle petal layers instead of the standard single-layer puff sleeve. I liked the shirt alot! Will likely order another one soon.
I have waited about a month to review this dress. I did this because I didn't want to just judge it based on how beautiful it was when it arrived. I wanted to wear it, wash it, see how it held up. I will say I originally purchased the red/black dress in small, but I felt like it was too tight (my build is 32a-25-36). I ultimately kept it in medium although that felt too loose. After washing it on cold/delicate and purposely drying it on low to shrink it a bit (just that first wash, every other time I hang it to dry to keep it's shape) I found it fit a lot better. It is truly gorgeous! I only wish it was about a few inches shorter, but then again I'm only 5'3" so every dress feels too long haha
You use the standard response to everyone which doesn't solve the problem most have! Yes, you have a size chart, however, IT IS VERY INACCURATE! Never will I order from you again!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I received a beautiful bikini that fit just as promised and looks gorgeous. It exceeded all my expectations and I Will definitely shop here again!
Why would I want to buy from Asians who have terrible reviews all over the Internet? Buyer beware buying international Asian...
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I would give it 5 stars if I could get the size I ordered and not the size you sent me.
Regards
Pat Askew.
To be safe, rather than a size S I ordered size M, the shirt is so small it is unwearable,
Can't move my arms- not heard a word from them. Worst people I have ever bought from- wasted my money. Joan F
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
They answer a bad review, but do not carry through on their promises. Refund promised weeks ago, but never received.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered and they took my money over 3 weeks ago. I have submitted 2 tickets, in which nobody has replied. Order says latest date for delivery would be today, 8-11-17. Still not here, tracking number doesn't tell you anything... Pretty certain I got ripped off too.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.