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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,045 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
815
value
467
shipping
478
returns
384
quality
448
This company does not typically respond to reviews
New York
1 review
5 helpful votes
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Just wasted my money
October 24, 2015

Dresses are cheap, fit horribly. Cannot contact anyone to get a "return authorization" to send these back. Never again. Stay away.

Date of experience: October 24, 2015
Australia
1 review
0 helpful votes
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Beautiful swim wear
January 10, 2022

Very lovely thank you. Fits just perfect. May come back and buy some other things. Thanks again.

Have a lovely day

Date of experience: January 10, 2022
Wisconsin
1 review
2 helpful votes
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Bad News
March 29, 2017

This store SUCKS! I feel sorry for the people who try it. This site needs a big lesson in customer service!

Date of experience: March 29, 2017
South Dakota
3 reviews
0 helpful votes
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Perfect top I ordered
October 7, 2023

Quick service. Top looked just like picture and was made of good fabric. The assortment of options on line were plentiful.

Date of experience: May 22, 2018
Maryland
1 review
0 helpful votes
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Won't shop here again
May 20, 2023

The processing time is not great. The rings I ordered moon & stars, were very cheap. 2 of them broke immediately.

Date of experience: April 20, 2023
Utah
1 review
0 helpful votes
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Great Fit
July 28, 2022

This is the second time ordering from your company. I ordered 3 bathing suits and every one fits and looks great.

Date of experience: July 28, 2022
Tennessee
1 review
0 helpful votes
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Loved the swimsuit
April 11, 2017

This swimsuit fits great. Helps hide all those places we wanna keep hid! Fit was really good to, true to size!

Date of experience: April 11, 2017
Rhode Island
1 review
0 helpful votes
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Surprisingly great!
April 18, 2017

I sized up and absolutely love my bathing suit purchase! Fit and looks great, came back on to order more. :)

Date of experience: April 18, 2017
China
1 review
0 helpful votes
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Bought a dress on this site and received it after 3 weeks. But it's very good. Cost-effective is still very high.

Date of experience: April 18, 2017
Michigan
1 review
1 helpful vote
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Terrible quality, items shown in pictures are only replicas, horrible customer service. Save your time and money and DON'T shop here.

Date of experience: April 23, 2017
New Jersey
1 review
0 helpful votes
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Excellent service
January 13, 2022

The people at Modlily are very helpful and attentive every time I have ordered and/or returned. Modlily has a great staff!

Date of experience: January 13, 2022
South Dakota
1 review
0 helpful votes
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Received used apparel
May 24, 2023

The one outfit I received looked dirty and has dog hair all over it. Tried to return it with no success.

Date of experience: April 24, 2023
GB
2 reviews
0 helpful votes
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Avoid Avoid Avoid
May 13, 2017

Non existence customer services. No return. In consistent sizes. I am still waiting for them to send me a return label.

Date of experience: May 13, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Pennsylvania
1 review
0 helpful votes
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Renee
August 3, 2022

Answered my questions and provided what info she could in a timely manner. She was very pleasant as well. So thank-you!

Date of experience: August 3, 2022
Florida
1 review
0 helpful votes
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Finally the perfect swimsuit
April 25, 2023

I'm so pleased with the swimsuits that I have purchased from modlily. They are fashionable, well made and I look fabulous.

Date of experience: April 25, 2023
Australia
1 review
0 helpful votes
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Buying swimsuits online
July 11, 2023

Lovely items but nothing fitted me. Now I'm stuck with items that are too small. Sizing is not the normal size.

Date of experience: June 11, 2023
Alabama
1 review
0 helpful votes
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Great Service
September 4, 2022

Very quick service and resolved my issue in no time at all which I greatly appreciated! Thank you so very much!

Date of experience: September 4, 2022
California
1 review
0 helpful votes
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Sunshine
July 14, 2022

Great response time on my email questions. Had question about refund and in 20 minutes I had it credited to card

Date of experience: July 14, 2022
Michigan
1 review
0 helpful votes
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Swimwear
February 6, 2023

Easy ordering and paying, delivered in a reasonable time frame. Products arrived bagged very well, exactly what I ordered! Very satisfied

Date of experience: February 6, 2023
Ohio
1 review
0 helpful votes
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Green
March 1, 2023

Customer service was very helpful when returning and reordering. I have ordered a couple times now and will continue to order.

Date of experience: March 1, 2023