About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 8,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Ordering swimsuits online can be hard, but with such a great range at reasonable prices, it's worth it. Just make sure to refer to the size guide.
Every time I had a question about my order, I was answered quite quickly. This company is highly recommended by me for all your future purchases.
I had an issue getting my 15% off first purchase coupon and they went beyond the call to insure I received a discount!
Shirts are made very poor one wash and shrink bad. Also, your sizes I ordered xl and fits like a med not happy..
I ordered a dress. Size was true. Good quality. Color was as pictured. Very happy with it. Would recommend Mod Lily any time.
Didn't expedite the shipping at time of order and customer service assisted me with that so I can get order in timeframe needed
Had to update shipping address. Entered a ticket requesting change and was notified less than 12 hours later that request had been completed.
Was excited to find a women's clothing website with cute larger size clothes, however, buyer beware! Ordered 2 tops in size 3X women's, one is so small I doubt it would fit a size 6 and the other is so large it is like a 5X. Tried to return but no return information in package. Contacted through PayPal as both websites for Modlilly came back with undeliverable email. Response below: (copied and pasted so you can see the poor English, grammar etc.) Offering $15 for a $45+ order.
Hello, we feel terribly sorry for the problem, but i think it is not worth to return since you should pay for the shipping and handling fee back to China. It is too expensive. We will offer partial refund if you keep it. Please consider and accept it.
If you insist in return, you can contact our customer service for details and authorized return address. Here are the ways you can contact us:
1. Email us: (deleted in order to post review)
2. Submit a ticket on our website. (deleted in order to post review)
Thanks a lot.
Item was as described and the color is beautiful. I purchased this outfit for an event and can't wait to show it off.
Thanks for the help-It was fast and efficient. I just wished I could have had it off my order instead of next time.
Quality is good. Sizes accurate. Came on time. It does take a bit longer than other places. Don't expect a two day delivery
Delivery was quick ordering very easy can pay monthly if required a great variety of outfits very helpful
Go to Kmart... you will do better! These folks are sending inferior products and it takes weeks to get your merchandise. CHINA disaster!
Ordered a bathing suit,, took 31/2 weeks to get. When I got it it was cheaply made,, too small,, and just a HUDGE disappointment. If I return it, I have to pay and they only give 60% back! RIP OFF!
Hi Gina,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Not enough communication! Scary. Took too long to get my purchases.
Loved all items bought and plan on buying more of other items.
Great style, colors, and fit! Thee suit is made of really nice material not cheaply made. Was received in a reasonable time frame.
Size is good, fits great easy to order. I have given this site to a few friends and they are happy as well.
Quick delivery within 5 days. The swimsuit was just like the photo & fitted well. I am definitely tempted to order another one.
-all my questions were answered thoroughly and fast.
Am so happy, I will surely come back again and buy from you guys.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dee,
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.