Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 8,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
812
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Montana
1 review
0 helpful votes
Follow Dunton F.
Unfollow Dunton F.
Send Message
Share Review
Report Review

Haven't received my complete order yet!?!
March 12, 2024

Still have not received anything and no communication as to why. When I track the message says "doing the best that we can"! Really?!?

Date of experience: March 2, 2024
Israel
1 review
0 helpful votes
Follow Hadas R.
Unfollow Hadas R.
Send Message
Share Review
Report Review

Disappointment with delivery
August 13, 2023

Hello' I am not satisfied because I ordered swimsuit 2 pieces unfortunately I got only the top without the swimsuit skirt.
Order number MM************** from 6/28/2023

Date of experience: July 14, 2023
Texas
2 reviews
1 helpful vote
Follow Bradley Z.
Unfollow Bradley Z.
Send Message
Share Review
Report Review

Modlily
March 8, 2024

I love shopping with Modlily. They have some of the best designs and I always receive many compliments on them..

Date of experience: March 8, 2024
Minnesota
1 review
0 helpful votes
Follow Mary Ann M.
Unfollow Mary Ann M.
Send Message
Share Review
Report Review

Product was as described
May 13, 2024

The items I ordered and received were of a good quality and received in a timely manner. I will note I had to size up one size.

Date of experience: May 13, 2024
New York
2 reviews
0 helpful votes
Follow Schultz M.
Unfollow Schultz M.
Send Message
Share Review
Report Review

New released blouses
May 14, 2024

Very satisfied with the way they fit, and looked!
Tried the jewelry as well, and also liked the style and fit.

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
Follow Zurbriggen C.
Unfollow Zurbriggen C.
Send Message
Share Review
Report Review

Clothes are super cure
February 22, 2022

Received my bathing suits quickly. They were just what I ordered. Fit perfect! This one
Is my favorite!

Date of experience: January 23, 2022
Colorado
1 review
0 helpful votes
Follow Sabrina C.
Unfollow Sabrina C.
Send Message
Share Review
Report Review

Change of address
March 14, 2022

Promp and efficient followed up by an email. I hadn't noticed that my old address was on the order confirmation and I went on the chat and had it changed.

Date of experience: March 14, 2022
Australia
1 review
0 helpful votes
Follow Kerri N.
Unfollow Kerri N.
Send Message
Share Review
Report Review

Swimwear
April 9, 2022

Lice this company. Parcel arrived wgen they said. My items were great quality. I bought a medium in all 3 swimsuits which were great. I am 58kg, 170cm and bust 96cm

Date of experience: April 9, 2022
Florida
2 reviews
5 helpful votes
Follow Elizabeth B.
Unfollow Elizabeth B.
Send Message
Share Review
Report Review

This is a joke it has been a month now nothing! I hope it comes some day

I ordered a swimsuit the first day in May for a Memorial day weekend vacation, it still has not arrived, It is June 2nd!

Date of experience: June 2, 2018
Alaska
1 review
0 helpful votes
Follow December J.
Unfollow December J.
Send Message
Share Review
Report Review

Alice set the bar high!
September 26, 2022

I ordered to be delivered to my hotel in Alaska then my plans changed so I asked to have my address changed to home and Alice emailed me and assured me this was done!

Date of experience: September 26, 2022
Missouri
1 review
7 helpful votes
Follow Cindy A.
Unfollow Cindy A.
Send Message
Share Review
Report Review

SCAM
May 29, 2016

I ordered 2 swimsuits. After I Googled the company, and read all the negatives, I decided to cancel my order. I requested a cancellation within 24 hours of placing my order. They sent a reply saying they were processing my order, again I requested cancellation. Then they told me it would take a little longer before they could ship my order. My reponse, CANCEL. Then they said it would cost $3.00 per item to cancel. Again, CANCEL! Next, they begged me not to cancel. And yet again, CANCEL. 16 days after placing my order I received a notification for shipment of my order. On day 19 they said my order was delivered. Well I didnt receive a thing. I would never order from them, nor recommend them. After further research, I found they go by several different names, all with negative reviews. I now warn people every chance I get. I also noted, that every reply from customer service, is a cookie cutter answer.

I have been negotiating with a Modlily Rep to receive a refund. I did receive half of it in the middle of June. Still waiting on the other half. I contact them daily. They offered to send me the refund transaction number which I am still waiting on. They have not responded to me in a week.

PLEASE DON'T ORDER FROM THEM! IT IS NOT WORTH THE HASSLE!

Update: Modlily is nothing but a SCAM and they are LIARS. They tell me they sent the refund. It's been months now and still no money. They keep telling me to recheck my account. I will never deal with ANY of these China based companies.

Date of experience: May 29, 2016
California
1 review
0 helpful votes
Follow Rick M.
Unfollow Rick M.
Send Message
Share Review
Report Review

My wife purchased 7 items from Modlily.
When the shipment came with no packing slip or any paperwork with instructions on how to do a return, I knew trouble was ahead.
The merchandise was cheaply made and did not look at all like they were represented online.
After several attempts ModLily finally emailed a return label to be used by the USPS.
We packaged all items and drove to the post office. The cashier told us that the return label that ModLily supplied to us was no good. It was only good for a weight of 13 ounces… that's less than one item, we were returning 7.
So we purchased a new label at the post office that was sufficient for all 7 items and packed them up with all the paperwork supplied by ModLily… including the incorrect shipping labe they supplied us.
My wife called that day to let ModLily know the new tracking number and that the return was on its way.
A few days later we tracked the package and saw that it was delivered to ModLily. My wife called ModLily and was told they cannot find our return… now ModLily is not returning her calls or emails.
DO NOT PURCHASE FROM MODLILY

Date of experience: July 21, 2021
Sofia M. Modlily Rep
over a year old

Hi,Rick M.

We are sorry that our products did not satisfy you.
If the weight of the return label is not enough, you can contact our customer service,
Our customer service will provide the corresponding weight return label.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily

Washington
1 review
0 helpful votes
Follow Stacey C.
Unfollow Stacey C.
Send Message
Share Review
Report Review

Quality
June 28, 2024

All of the clothing and bathing suits are great quality

Date of experience: June 28, 2024
Arkansas
3 reviews
0 helpful votes
Follow Jayne W.
Unfollow Jayne W.
Send Message
Share Review
Report Review

Excellent service
June 17, 2024

You can always count on fast shipping and get updates on when your package should arrive.

Date of experience: June 17, 2024
Virginia
1 review
0 helpful votes
Follow Leigh W.
Unfollow Leigh W.
Send Message
Share Review
Report Review

Excellent!
June 27, 2024

Great product, arrived quickly! Look forward to wearing these to work.

Date of experience: June 27, 2024
Oregon
1 review
0 helpful votes
Follow Grunwald Y.
Unfollow Grunwald Y.
Send Message
Share Review
Report Review

Good/bad
February 28, 2024

One fit well, and another not so much. Would have known better if I could have tried on before buying.

Date of experience: February 28, 2024
California
1 review
9 helpful votes
Follow Sam H.
Unfollow Sam H.
Send Message
Share Review
Report Review

BUYER BEWARE!
September 26, 2019

Place is a scam. Read the rest of the reviews... Everything they say is true. I should have read the reviews before tangoing with this STUPID company. They are not legit.
BUYER BEWARE!

Date of experience: September 26, 2019
Ohio
1 review
0 helpful votes
Follow Judith W.
Unfollow Judith W.
Send Message
Share Review
Report Review

Great
July 17, 2023

Very g rvice great.love everything that I have purchased from you great value too. I have loved every thing I bought from you it is a great value for my money will buy somemore.

Date of experience: July 17, 2023
Texas
1 review
0 helpful votes
Follow Post B.
Unfollow Post B.
Send Message
Share Review
Report Review

Great quality and fits true to size
June 26, 2024

I am so happy I found Modlily love all the style choices and the quality is amazing

Date of experience: June 26, 2024
California
1 review
0 helpful votes
Follow Karen L.
Unfollow Karen L.
Send Message
Share Review
Report Review

CUTE
June 23, 2024

I order all my tops from Modlily! Cute and original styles, and reasonable prices.🙂

Date of experience: June 23, 2024