Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 8,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Still have not received anything and no communication as to why. When I track the message says "doing the best that we can"! Really?!?
Hello' I am not satisfied because I ordered swimsuit 2 pieces unfortunately I got only the top without the swimsuit skirt.
Order number MM************** from 6/28/2023
I love shopping with Modlily. They have some of the best designs and I always receive many compliments on them..
The items I ordered and received were of a good quality and received in a timely manner. I will note I had to size up one size.
Very satisfied with the way they fit, and looked!
Tried the jewelry as well, and also liked the style and fit.
Received my bathing suits quickly. They were just what I ordered. Fit perfect! This one
Is my favorite!
Promp and efficient followed up by an email. I hadn't noticed that my old address was on the order confirmation and I went on the chat and had it changed.
Lice this company. Parcel arrived wgen they said. My items were great quality. I bought a medium in all 3 swimsuits which were great. I am 58kg, 170cm and bust 96cm
This is a joke it has been a month now nothing! I hope it comes some day
I ordered a swimsuit the first day in May for a Memorial day weekend vacation, it still has not arrived, It is June 2nd!
I ordered to be delivered to my hotel in Alaska then my plans changed so I asked to have my address changed to home and Alice emailed me and assured me this was done!
I ordered 2 swimsuits. After I Googled the company, and read all the negatives, I decided to cancel my order. I requested a cancellation within 24 hours of placing my order. They sent a reply saying they were processing my order, again I requested cancellation. Then they told me it would take a little longer before they could ship my order. My reponse, CANCEL. Then they said it would cost $3.00 per item to cancel. Again, CANCEL! Next, they begged me not to cancel. And yet again, CANCEL. 16 days after placing my order I received a notification for shipment of my order. On day 19 they said my order was delivered. Well I didnt receive a thing. I would never order from them, nor recommend them. After further research, I found they go by several different names, all with negative reviews. I now warn people every chance I get. I also noted, that every reply from customer service, is a cookie cutter answer.
I have been negotiating with a Modlily Rep to receive a refund. I did receive half of it in the middle of June. Still waiting on the other half. I contact them daily. They offered to send me the refund transaction number which I am still waiting on. They have not responded to me in a week.
PLEASE DON'T ORDER FROM THEM! IT IS NOT WORTH THE HASSLE!
Update: Modlily is nothing but a SCAM and they are LIARS. They tell me they sent the refund. It's been months now and still no money. They keep telling me to recheck my account. I will never deal with ANY of these China based companies.
My wife purchased 7 items from Modlily.
When the shipment came with no packing slip or any paperwork with instructions on how to do a return, I knew trouble was ahead.
The merchandise was cheaply made and did not look at all like they were represented online.
After several attempts ModLily finally emailed a return label to be used by the USPS.
We packaged all items and drove to the post office. The cashier told us that the return label that ModLily supplied to us was no good. It was only good for a weight of 13 ounces… that's less than one item, we were returning 7.
So we purchased a new label at the post office that was sufficient for all 7 items and packed them up with all the paperwork supplied by ModLily… including the incorrect shipping labe they supplied us.
My wife called that day to let ModLily know the new tracking number and that the return was on its way.
A few days later we tracked the package and saw that it was delivered to ModLily. My wife called ModLily and was told they cannot find our return… now ModLily is not returning her calls or emails.
DO NOT PURCHASE FROM MODLILY
You can always count on fast shipping and get updates on when your package should arrive.
Great product, arrived quickly! Look forward to wearing these to work.
One fit well, and another not so much. Would have known better if I could have tried on before buying.
Place is a scam. Read the rest of the reviews... Everything they say is true. I should have read the reviews before tangoing with this STUPID company. They are not legit.
BUYER BEWARE!
Very g rvice great.love everything that I have purchased from you great value too. I have loved every thing I bought from you it is a great value for my money will buy somemore.
I am so happy I found Modlily love all the style choices and the quality is amazing
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Hi,Rick M.
We are sorry that our products did not satisfy you.
If the weight of the return label is not enough, you can contact our customer service,
Our customer service will provide the corresponding weight return label.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily