Rick M.

My wife purchased 7 items from Modlily.
When the shipment came with no packing slip or any paperwork with instructions on how to do a return, I knew trouble was ahead.
The merchandise was cheaply made and did not look at all like they were represented online.
After several attempts ModLily finally emailed a return label to be used by the USPS.
We packaged all items and drove to the post office. The cashier told us that the return label that ModLily supplied to us was no good. It was only good for a weight of 13 ounces… that's less than one item, we were returning 7.
So we purchased a new label at the post office that was sufficient for all 7 items and packed them up with all the paperwork supplied by ModLily… including the incorrect shipping labe they supplied us.
My wife called that day to let ModLily know the new tracking number and that the return was on its way.
A few days later we tracked the package and saw that it was delivered to ModLily. My wife called ModLily and was told they cannot find our return… now ModLily is not returning her calls or emails.
DO NOT PURCHASE FROM MODLILY