From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
Poor quality clothing! These people are rip offs steer clear! Clothing came, seems do not line up or match as shown on the website. You are better off just wearing a trash bag rather than their clothing. Although if you want to look frumpy go ahead and order from them, it's your choice, your body, and your almighty dollar that takes the ultimate sacrifice.
All the shirts fit good and it's very nice material
Very nice shirt. I like the way the products are displayed on the models no use of cell phones and no coverups with other items. Shipping and delivery are efficient also
Great experience. Great articles recently purchased. Await one outstanding shipment and two new orders shipments.
Great customer service in fixing my mistake when ordering. Quick and easy.
Easy ordering, great quality, fast shipping, love all 4 of the tops I ordered. Fits great, true to size.
Everything was excellent, they are made very well and not too heavy
I contact Modlily customer service by Life chat. It was the worst experience. Instead of solving my problem, the agent kept sending me to different pages to read the policy, etc. Not even an attempt to understand the problem or solve it. I spent too much time on this chat explaining everything 3 times and no resolution. I wish it was a phone number to talk to someone. This makes me not buy from this company again. My issue is still not resolved.
Very pleased with my purchase that I received would be very happy to recommend to family and friends
I have purchased many tops over several years, and I have always been pleased with everything. The prices and sales are great! I have always been complimented when I am wearing their clothes. I have worn their holiday tops for three years, and they still look new.
My wife bought a swim suit and when she got it it didn't fit. It says no problem to return, it's easy. I read return policy that said you had to apply for a credit and they would send a return slip to be attached to the package I was returning. It said that I would be receiving this in the next 24 hours. Well it's been at least 1 1/2 months and three tickets and multiple emails that tell me to send it back and then they will send the label for the package. They have always asked for the order number that doesn't exist. They can't find any order or account related to that swimsuit? I have sent proof of paying for it but now they haven't returned an answer. I think the good reviews are fraudulent and they are so dishonest. My wife was looking forward to using them again and now they have lost a customer. Oh but I don't think they care. Dishonest, Liars, Fraud, rip off artists, and all round idiots. I would like to write my true feelings but you wouldn't permit the use of extremely foul language.
Item was sent with return address of Jane.com and no return instructions. I called Jane.com and they said a company from China was using their return address but wasn't them. It was from modlily. Item doesn't fit and not good quality. Getting the runaround from modlily trying to return/get refund
Dear customer,
Sorry for the inconvenience.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily
Love the products and the customer service is excellent. I will be doing business again. I love my Swimsuit.
First time using Modlily. Loved the merchandise and will be back to shop again soon. Thea was very helpful in assisting me with a refund and return shipping questions.
I moved recently to a new state and my address was not updated before I sent the order. I was engaged with an online helper and the problem was resolved very quickly.
Prompt in looking into the matter, she will email me in 2 days with a resolve
Service was prompt and friendly. My issue was resolved.
Maya was as helpful as she could be. She was kind and compassionate. Unfortunatley, my issue was not resolved. I will submit to *******@modlily.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Sorry for the inconvenience.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily