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ModlilyReviews 8,635

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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GB
1 review
0 helpful votes
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First time buyer
April 9, 2024

Tops are lovely & great communication all the way through

Date of experience: April 9, 2024
Colorado
1 review
1 helpful vote
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Ordered clothes. Did not like. Returned clothes as dictated by their return policy. They refused return. In their communication, they said they evaluate returned based on "smell". They refused return based on "peculiar smell". Instead of a refund, they offered a credit. If the clothes had a "peculiar smell", why would they offer a credit? Our home is smoke and pet free. They have found a way to refuse refunds and force you to purchase again from them. This company is a total scam.

Date of experience: April 5, 2024
Kansas
2 reviews
0 helpful votes
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Very good experience!
April 3, 2024

I ordered a dress for a banquet. I ordered for the first time and was afraid of what would come. Happily, the dress is beautiful! It's fit's very well, it fits to size and it looks good on me! I'm also happy with the fabric, it's very comfortable, I was afraid it would be that starchy nylon stuff but it's very soft and comfortable to wear.

Date of experience: April 3, 2024
New Zealand
1 review
0 helpful votes
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Stunning clothes
April 3, 2024

Love how there is so much to choose from,especially there women's tops. I would love to see more plus size clothing.

Date of experience: March 31, 2024
Illinois
1 review
1 helpful vote
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Very Disappointing
April 3, 2024

Besides waiting several weeks for my clothing, the material was not the color I was expecting. It was also a bit transparent. I sent it back expecting a credit on the credit card minus the large cost of returning the items. I didn't plan to use this company again and was extremely unhappy to learn that the refund wasn't put back on my credit card but on company credit! Don't use this company!

Date of experience: March 28, 2024
Nebraska
1 review
0 helpful votes
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Modlily Company is untrustworthy
Modlily Company is untrustworthy! I ordered $302.78 (11 items) February 11,2024 for a vacation for March 17th, 2024. When I placed my order all items were instock and scheduled to be delivered between Match 7 -14. I paid for expedited shipping to get items delivered 1-2 weeks as advertised. I received 5 of my 11 items by March 14th after contacting my USPS. The remain 6 items all swimsuits for vacation didn't arrive as of March 14th. Only way to contact company is by chat, email, or submit ticket. I tried to use chat but Thea engorged my question and said "my order was in progress" with longer wait times between chat. When I gave Thea low rating on customer service she replied in chat she "refused to help until I removed my low rating service"! I than submitted ticket to cancel my order since not receiving all items. They said I could cancel order and return items for refund less cost of shipping. USPS return shipping cost was $15.67 (calculated by number of items return not actual cost of shipping). 2 weeks after order was returned USPS my credit card was credited $98.37 not $307.16 less return shipping (15.67) = $291.49 is the correct amount I should have been refunded! I submitted another ticket including original receipt show price of each item charged. Request to for correct refund. Modlily responded with "saying customer is required to pay for return shipping label fee". Again ignoring my request for why they not giving me full refund, and giving less credit for each item purchased! Do not order from Modlily! I wear a size medium or 5-6. Small 11 items were order in Medium or 6. The 4 dress I received were large and 1 swimsuit was small! If you value your money do not order from Modlily.com

Date of experience: March 25, 2024
Florida
1 review
0 helpful votes
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Very Pleased
April 3, 2024

The products I purchased were true to size, very comfortable, and I have received compliments on them. Specifically, the bathing suit I purchased, turned out to be better than I had expected.

Date of experience: March 25, 2024
Canada
1 review
0 helpful votes
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Bathing Suits
April 3, 2024

I recently purchased 2 bathing suits, extremely pleased with my purchase, loved the quality and fit was true to size

Date of experience: March 25, 2024
Canada
1 review
0 helpful votes
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Very timely. Good quality.
April 3, 2024

I was not sure on ordering online. As previous orders were not a good quality for the price. However my order came within a short time and the product is of good quality.

Date of experience: March 24, 2024
Canada
1 review
0 helpful votes
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J'ai commandĂ© plusieurs fois et j'ai toujours eu la qualitĂ© de vĂȘtement comme dans les boutiques mais pas mal moins chĂšre toujours la bonne grandeur sauf la derniĂšre fois j'ai reçu 1x xl au lieu de 2xl un peu juste c'est peut-ĂȘtre moi qui me suis trompĂ©e mais dans l'ensemble je suis satisfaite merci

Date of experience: March 23, 2024
Ohio
1 review
0 helpful votes
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Swimsuit
April 2, 2024

I love the material, color nd fit of my new swimsuit.

Date of experience: March 23, 2024
Canada
1 review
0 helpful votes
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Good quality
April 2, 2024

Delivered within the expected time and very good quality.

Date of experience: March 23, 2024
South Carolina
1 review
0 helpful votes
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The clothing I bought fit very well and everything seems to be well made. I gave four stars because of the shipping. It seemed to take forever! So, if you want something in a few days, go elsewhere.

Date of experience: March 23, 2024
Canada
1 review
0 helpful votes
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Great quality, perfect fit!
April 1, 2024

I have to guess at sizing in other sites but ModLily is a perfect fit.

Date of experience: March 22, 2024
Indiana
1 review
0 helpful votes
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Safe shopping
April 1, 2024

I am pleased with the quality of your products and turnaround time is good.

Date of experience: March 22, 2024
Canada
2 reviews
0 helpful votes
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Too long to receive order
April 1, 2024

I waited five weeks before receiving my items. Furthermore, I don't know if it is my mistake but I bought 4 items and the one that made me buy these four items was not received, I received one item twice and not the one I anticipated. The prices are similar to other sellers but the quality is not negligeable. I am tempted to order the item I wanted in the first place but the summer might be over before I receive it.

Date of experience: March 22, 2024
Ohio
1 review
0 helpful votes
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Quit putting all these spinning things on that don't work. I just bought 5 items tells me if I buy 3 get 1 free. Didn't take one off very disappointed

Date of experience: March 20, 2024
Canada
1 review
0 helpful votes
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This is after waiting over 6 weeks...this is how they speak to you! Thea is a terrible customer service person.

Date of experience: March 19, 2024
France
1 review
0 helpful votes
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Good experience
March 27, 2024

Order 2 items both were despatch quickly and good quality

Date of experience: March 17, 2024
Florida
1 review
0 helpful votes
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Clothes
March 25, 2024

Everything was fine. Everything fit pretty much to size, and it was nice fabric.

Date of experience: March 15, 2024