About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
7. I am very happy with my purchase. It looks just like the photo. The first time I wore it I received many compliments. I was a little nervous after I ordered it because of the negative reviews, but everything turned out fine. I will order again from Modlily.
Received a bathing suit did not fit want to return can't figure out how to get a return. The site won't let me sign in so therefore I don't know how to contact anyone the phone number doesn't work either
Modlily has responded to my review suggesting I return the item I bought. It's not worth the effort so I'll donate it to Goodwill. I advise Modlily to stop banning poor reviews from their website. Honesty goes a long way.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Modlily.com doesn't post any reviews on their website except 4 or 5 stars. It took over 30 days to get a top from Modlily so that was strike 1. I finally received the top and it's cheap, heavy polyester and fabric doesn't hang well, strike 2. I posted a review after waiting 3 weeks for the top that I hadn't received yet, but Modlily didn't post the review. Now that I've received the top, I tried to write a 2nd review but I'm blocked from posting probably because I previously posted a complaint about the long shipping time, strike 3. Modlily.com is out. I won't be buying from them again.
Answered my return/exchange questions quickly and politely. Seem to want to make the customer happy.
I just started shopping on Modlily and am loving it. My daughter loved her new top and I enjoyed the price. I needed to return a bathing suit and they made it easy. Will be shopping here again very soon
I order a shirt XL. When I received it was so very poorly cut that there is no room for shoulders and arms. Very disappointed. Now, while preparing for breast surgery I have to jump through hoops to return it.
I placed my order over a month ago, they took payment 3/16/2017 still no tracking number and no reply to my Email as to when I can expect delivery. Very disappointed and would't recommend ModLily to anyone at this point.
I have never had a bad experience with modlily. Shopping with them both online and in physical stores has always been positive. They can be a little expensive, but they sell good stuff and they frequently have some amazing sales!
Exactly like the picture. I ordered large because it was said cut big. You coukd also get a cute little belt to go with it around the waist area if necessary. You could wear with tights and boots in the cold or simple sandals. Enjoy it!
Beautiful Quality but unfortunately I ordered a size larger (just in case) and it is too big. I am exchanging the product, I guess I will see how easy or difficult that will be soon.
Will do another review soon.
Don't bother thinking you are getting great clothes for a great price. You aren't and you won't. I paid extra shipping costs in order to get my items before I left for a trip. Didn't happen. And when I finally got the order, not a single thing fit. Apparently their sizing chart isn't compatible with normal US sizes. At this point I am attempting to return my order and I am not expecting a good experience. I should have heeded all of the negative comments on the internet and Facebook.
It took over a month for my order to get to me. Customer service number is non-existent and when you write an email they answer only a week later. Quality of the t shirts are ordered are just awful, I think you can honestly get better at a dollar store, definitely was not worth $50. On top of everything, one of the shirts I ordered was not the one I got. I did not want to waste my time with the returns. Do not buy here, run run run!
Ordered 5 tops in early April. Waited and waited for delivery. Company responded every time and gave an honest explanation. Finally received order about a month and half after ordering. Everything was a perfect and just as lovely as advertised.
Sizes are inaccurate and workmanship is poor. Pictures are deceiving. Company gives you the run around. You pay return shipping to China AND they charge 40% to recover their shipping. This, you get only 69% (theoretically). NEVER buy from them.
The clothes I received were beautiful but I would have to be 7 foot tall to wear them. The shirts went down to my knees. Not sure why they are made like this. Other than that, The clothes looked great.
I'm busy working full time and raising kids- so I don't have time to shop. I buy most of my clothes here.The discounts are great, clothing is of high quality and offers selection and if it doesn't fit, returns aren't a problem.
I don't usually purchase on line but the 2 tops l liked were pretty so l took a chance.
I couldn't be more happier the quality is excellent, and look exactly as advertised l ordered XL but should of come down a size arrived quickly too.
Modlily.com has so many amazing deals.The dress I purchased is exactly what I thought it would be. Super nice fabric and feels comfortable. I followed the sizing chart and am very pleased with the product. Packing, return process and track process is also good. I love shopping with them!
The rep was very nice and reassuring that I would soon be receiving my items, however, they are late and I don't even know where in the world they are, because the tracking info does not state this fact. This is discouraging myself from purchasing further items from Modlily.
I ordered 2 size L swimsuits from Modlily in mid February. I've ordered from this company with success many times in the past. They always deliver quality products on time. This time was no exception. My swimsuits were delivered in 10 days. They fit perfectly, and I love them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards