About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Los Angeles Apparel
Under 5'10"
Reviews Summary
Modlily has a rating of 4.5 stars from 7,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Whoever took their photos did a great job, but the seamstresses are amateurs. I ordered 3 things. Not one of them is recognizable from the pictures. Poor stitchwork, poor customer service. I won't be doing this again. Lesson learned!
1/16/17
I felt I had to come back and add this: Now that I've had the clothes a few days I don't hate them as much. I did a little adjusting to the hemline of one of the dresses, wore it, and got lots of compliments. I also like the coat better now that the wrinkles have fallen out.
I think because American shoppers typically buy their clothes off the rack, it's very disconcerting to have your clothes arrive folded in wrinkles.
Even though the stitching isn't stellar, the low price makes it tolerable. For those reasons, I'm raising my rating to a 3.
Like others have said, I made the mistake of a Facebook impulse buy. Modlily immediately charged by Paypal account, but I have nothing to show for it -- no order confirmation, no goods, and no help from customer service. I am going to contact FB to tell them they should bar this advertiser, and I encourage you to do the same!
I was really disappointed with my Modlily purchase. I ordered 2 women's tops. As others have said, the order took over a month to get here. The quality of the workmanship was the worst I'd ever seen. The cloth was cheap polyester, the seams uneven and looked like they'd be sewn by hand. Unwearable. They spend all their money on advertising. The production quality from China was extremely poor.
Absolutely great.
The emails I sent to modlily were answered if not straight away but in a few hours of sending them.
Answered with proper communication
Even the bathers were packed exceptionly perfect. Only reason I returned was first time bought clothing on line. They didn't fit my body shape (to small) I'm best to try on in a shop. They were so well made but didn't wanna keep sending back an forth trying different sizes.
But sincerely so impressed with your company in everything you do an done.
No issues returning the outfit
No issues with my refund
Very professional
Absolutely recommend to young an older
Thank you
Keep up the good work.
Clothing appears to be true to size and nicely made. My pre order item was no longer available. Customer service offered credit with coupon or full refund. I opt for refund because it was easier. Response time from Modilly is quick. Impressed for a online company. I will definitely keep shopping with this company.
Sincerely
I can honestly say modily gives excellent service products are of a extremely high standard and delivery is prompt and on time I have shopped with international online company's before who are nowhere near as good
I love this dress. The material is great and it fits true to size. I have ordered 3 different colors and I'm happy with all of them. I get compliments each time I wear one. They don't look cheap since its a thick material which I love! I really loved this dress! It's super cute on. Really cute! I will be purchasing another one soon!
Ordered a dress from them. Waited a month for delivery and then the tracking indicated the address used was incorrect and that I have moved and left no forwarding address. Not true, I was waiting for the package eagerly. How could they have used an incorrect address when they had to have the correct address to charge my credit card? Then dealing with customer service, it took several email interactions to finally get them to agree to a refund -- almost 2 weeks. Unless you have unlimited time and patience, don't deal with this company. Totally incompetent and lousy customer service. Don't bother using them as it will only frustrate you and eat up your precious time to solve problems they create. Crappy Chinese company. Stay away.
Unfortunately the star rating dropped due to part of my order not being able to be for filled. When I made my order it clearly showed all the products available, however part of my order was not. Modlily notified me and refunded the difference but charged me for postage.
I am very happy with the product that did arrive in the post - which arrived promptly.
It may take longer to receive orders but the prices make it totally worth it. Modlily has the best and latest styles at amazing prices! I can always find something I want on the site at a better price than anywhere else. The size is perfect for me. It's that amazing! Good site!
Easy to order, delivers when they say they will and the products are excellent 👌
This was the perfect outfit for my cousin's all white party. I purchased a size medium and I really could have purchased a small because the it has great stretch material. Everyone loved it! I can't wait to wear it out and I most definitely will be ordering another before it gets cold...
I ordered a bathing suite from here last year. I loved it so much I am! Ordering c another this year. These bathing suites are Tru to size as long as u measure the way they recommend. The quality is amazing. I got so many compliments on my suites. Will always buy here.
My items took over 3 weeks to be delivered. When I did get them the swimsuits were cute but the tankini tops did not fit well for a person with a long torso. I am 5'9,163 pounds. I noticed now that most of your suits are empire style. I made some adjustments but will probably not buy again.
Purchased item for wife. It did not fit and she didn't like it. Modlily won't accept a return or exchange. They offered to "let me keep it" and they'd refund 50% of my money. Why would we keep it if it doesn't fit AND my wife doesn't like it, I asked? Wished I had read other reviews earlier. They are based in China and won't accept returns. Buyer beware.
Some items were delivered earlier then expected, then the rest to be delivered at a later date and no extra delivery cost.
Items received were packed and sealed correctly. Had to made a size change due to me not ordering correctly and it was sorted without problem.
Only just received them, had no time to see how they go in the water or how long they will last.
Totally satisfied at the moment.
Beautiful! Soft, comfortable, and accentuates curves. It is gorgeous, especially for the price. I used to buy more expensive clothes in other stores, but this one is my favorite, and the quality is very good. Im very happy with the purchase.
I ordered merchandise in March and as of May still had not received it. I reached out to ModLily as I have placed many orders with you. Thank you for following up with me & making sure my merchandise was delivered.
Beautiful! Soft, comfortable, and accentuates curves. It is gorgeous, especially for the price. I used to buy more expensive clothes in other stores, but this one is my favorite, and the quality is very good. Im very happy with the purchase.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members