Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I've been using Modlily as my online store to shop for quite awhile now. I must say I've never encountered any problems with regards to my orders, shipping or anything else for that matter. The customer service is very warm and friendly; prompt response time. The prices for the items in the store are affordable, which is one of the many reasons I keep coming back.
First time ordering from Modlily, and I expected delivery to take longer especially atm. I erred on the larger size and was correct. So everything fitted. Very happy with purchases especially swimsuit dress.
Too ridiculous to even bother reviewing. Just steer clear. There's no question it's a scam. Fake site, fake merchandise, etc. Only continuing to write bc I needed 100 more characters to submit review.
I'm always very leery to buy anything off of Facebook, but they have such beautiful tops. So I took a leap and bought four tops. They are as beautiful as the pictures. They all fit perfectly. Now I'm hooked and I'm on my fourth order. Don't hesitate, you will love your purchase. Highly recommend!
This company is fake and unreliable with their products, delivery method and lengthy availability of the items been sent to you. Their products look shabby, not exactly what it shows on the website as. They don't send correct sizes of the items, leaving the customers in Limbo.
I will definitely not have any business with them again, they should be completely shut down
I complained because my order arrived one day late. That's not bad at all. Alice, at the company, still gave me some money back (store credit) which I didn't expect at all or even thought to ask for. Thank you and, again, the items were worth waiting for. I love all 3 swim suits & the dress.
I'm short and a little curvy and this dress was sexy, but classy. It fits exactly true to size as long as you follow your actually measurements on the size chart. Great material for the price! Quick delivery!
I love all three suits ordered. Would be nice if you had a choice of short or longer bottoms. Us old people do not like super short bottoms. I appreciated the communication re ordering and delivery. Thank you
Save yourself the grief of trying to return or exchange the shoddy merchandise that is nothing like what was advertised. They should be banned from Facebook - once they take your money they will never respond to you again.
Oh boy did I make a mistake. The clothes I bought are actually cute but the size chart is totally inaccurate! The clothes were about four sizes smaller than they should have been for the size listed. I am still waiting for a refund. They offered me 20% which is so utterly ridiculous! I am donating the two items to charity so I can at least feel good about that but I sure wish I had read these reviews before making my purchase! Never again.
I ordered middle of February it arrived today.
Absolute rubbish. The material is so cheap. And obviously will not wash well or last long. One item is NOTHING like the picture. Another item is supposed to be extra large it's more like a small.
I would tell anyone NOT to order from this site. Just Cheap Crap.
I would give it a negative review but only allows me to give it a 1. This business is horrible with customer service; will not allow for an email to be sent or respond to messages on fb. Co. Promised shipment within 24 hours after processing(which was done within minutes) and here I am a month later with NO product and no answers
Hi Amy,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
They kept popping up on Facebook, and they definitely have a very nice selection of products but good luck getting your order! I paid a little extra to get it in like 5/7 business days and it's already been almost two weeks, and I only have one item and no indication that any others are on the way! (I ordered 5!) Bathing suits... so it's super disappointing that the days and weeks are going by and we are now in summertime, and no suits to be seen except one ( which I don't love!)! Never again!
I was looking for a comfy and nice garment, to chill at the beach or during the warm weather. The fabric is light, great to feel relaxed when wearing it. I also realized that I looked taller than my actual height, because of its length. I chose the color coffee, and I'm so happy with my purchase!
What is the return address? I understand this company is a sham and wish i had checked into it before ordering. However, at this point i would rather get 60% refund than keep these poorly made swimsuits.
Thanks,
Hi Jaclyn,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I had never ordered from ModLily before and didn't know what to expect. Everything had been perfect! The feel and fit of the items were spot on, and I'm looking forward to shopping again with ModLily.
I ordered a dress from Modlily about a month ago. I received an email acknowledgement that my payment had been received, and that's the last I've heard. And good luck trying to contact their "customer service." They list a phone number with an incorrect number of digits, and the links to email or live chat go nowhere. Looks like I've been had. I should have done my homework before ordering from this site, because the negative reviews online are innumerable. I'm spreading the word far and wide to avoid this site.
Modlily has an excellent selection or fashionable women's swimwear. Their selection is the best I have seen from most retailers. The products are well made and the fit is a little on the large side. The customer service is excellent however it is mostly done through email. The product I ordered was not available in the size selected so I had to wait a a couple weeks longer to receive the product.
If you're like me and tempted to order from ModLily because you keep seeing those ads with cute looking clothing that looks affordable, DON'T! Don't order from them. I have ordered 2 bathing suits from this place - their first suit fit fine. The second suit, which is exactly the same size, looks like it's been sewn to accommodate a butt that is at LEAST 3 times bigger than my own ample enough butt. In a weak moment, I took another chance and ordered more clothes. That was a month ago, and I still haven't received my package. I expect I will feel completely ripped off once I finally do receive this package. This is yet another lesson to buy local, shop from retailers and manufacturers in your own community and country! I will never EVER buy from this online retailer again.
Hi,Mel-Lynda A.
Sorry for the inconvenience.
Could you please tell me your order number?
I will check your order.
Looking forward to your reply.
Regards
Modlily
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.