Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 8,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
814
value
466
shipping
477
returns
383
quality
447
This company does not typically respond to reviews
Ohio
1 review
0 helpful votes
Follow Crystal B.
Unfollow Crystal B.
Send Message
Share Review
Report Review

Good service
September 24, 2024

Beautiful clothes and it was quick and easy, will shop here again. Thank you...

Date of experience: September 24, 2024
Massachusetts
1 review
0 helpful votes
Follow BLATT K.
Unfollow BLATT K.
Send Message
Share Review
Report Review

NEW BATHING SUITS
August 22, 2024

GREAT I'M GOING ON VACATION AND NEEDED NEW BATHING SUITS I ORDERED 2 WITH BOTTOMS TO MATCH LUV THE FIT QUALITY COLORS AND AS A BONUS U GAVE AN ANKLE BRACELET

Date of experience: August 22, 2024
Michigan
1 review
0 helpful votes
Follow Kay B.
Unfollow Kay B.
Send Message
Share Review
Report Review

Satisfied
August 3, 2024

This is my first experience with Modlily and it couldn't be better. I got a perfect fit. I will be the best looking grandma at the wedding.

Date of experience: August 3, 2024
Washington
1 review
0 helpful votes
Follow Tania P.
Unfollow Tania P.
Send Message
Share Review
Report Review

Customer service was great!
May 31, 2024

I put in an old address for the shipping address and never received my order. When I let them know the address was incorrect they resent the order to the correct address! Thank you ModLily for being so helpful!

Date of experience: May 31, 2024
Ohio
2 reviews
0 helpful votes
Follow Baker S.
Unfollow Baker S.
Send Message
Share Review
Report Review

Love it!
July 22, 2024

Fell in love with the suit the moment I saw it online. Was very happy when it arrived. Fits great and received fantastic comments from my friends.

Date of experience: July 22, 2024
Delaware
1 review
0 helpful votes
Follow Parks D.
Unfollow Parks D.
Send Message
Share Review
Report Review

Great quality and price
July 8, 2024

Had a great experience. I ordered a 2nd suit after getting the first one o liked it so much. My mother saw my bathing suit and decided to get one for herself. Timely shipping Great price and quality.

Date of experience: July 8, 2024
California
2 reviews
0 helpful votes
Follow Terri S.
Unfollow Terri S.
Send Message
Share Review
Report Review

Modlily is the best!
May 4, 2024

In the past month I have ordered swimsuits, summer dresses and ladies tops. Everything has fit beautifully and it's good quality. I have a 5 year old swimsuit from Modlily and it still looks great. They wash without stretching out and they last forever.

Date of experience: May 4, 2024
Indiana
1 review
0 helpful votes
Follow Deb F.
Unfollow Deb F.
Send Message
Share Review
Report Review

Tops
September 26, 2024

Great shopping experience. Thank you.
Love the styles and colors.

Date of experience: September 26, 2024
Missouri
1 review
0 helpful votes
Follow Gayle W.
Unfollow Gayle W.
Send Message
Share Review
Report Review

Refunds
September 26, 2024

Swimsuits are so hard to buy. They make it easier knowing I can send them back.

Date of experience: September 26, 2024
Washington
1 review
0 helpful votes
Follow Hanson B.
Unfollow Hanson B.
Send Message
Share Review
Report Review

Tops
September 26, 2024

Modlily has nice tops. They are made really well. True to size

Date of experience: September 26, 2024
Maryland
1 review
0 helpful votes
Follow Kristin N.
Unfollow Kristin N.
Send Message
Share Review
Report Review

Shop
September 26, 2024

Went well. Hope I'll get it at the first date allowed.

Date of experience: September 26, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Debra T.
Unfollow Debra T.
Send Message
Share Review
Report Review

Quality clothes at a good price
June 27, 2024

I was impressed by the quality of the bathing suits I ordered, I had to return one because it was not the right fit for me, after I figured out the communication on the return it went smoothly and I was able to exchange for a better style for myself

Date of experience: June 27, 2024
Wisconsin
3 reviews
0 helpful votes
Follow Maryagnes L.
Unfollow Maryagnes L.
Send Message
Share Review
Report Review

Colorful
September 25, 2024

Great, received the item in a timely manner and loved the top!

Date of experience: September 25, 2024
Michigan
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Send Message
Share Review
Report Review

Customer Service
July 9, 2024

My package was not delivered due to the delivery couldn't find our address. Modlily responded quickly to my emails, and helped remedy the situation!
Thank you

Date of experience: July 9, 2024
Pennsylvania
1 review
0 helpful votes
Follow Dana B.
Unfollow Dana B.
Send Message
Share Review
Report Review

Error shipping address on my part
July 4, 2024

I accidently shipped my order to an old address-and i contacted modlily and they are kind enough to reship ot to me-i havent used modly for a while but will DEFINITLY use them more with this kind of customer service-AND they replied rapidly!

Date of experience: July 4, 2024
Arkansas
1 review
1 helpful vote
Follow Ruth B.
Unfollow Ruth B.
Send Message
Share Review
Report Review

FRAUD
May 22, 2024

Your ticket T*******060 of Order Number M************** has been updated with latest 5 records.
Ordered $136 worth of swimwear, only to cancel immediately after reading the true negative reviews on Reddit and elsewhere. Modlily promised a refund via "Clara" on the site chat, but conveniently did not send it in automatic form when checking the box for such. No product was delivered, the product was cancelled within minutes, and yet Modlily wants to now offer an in-store credit and keep the monies collected! The bank has been notified of the fraudulent scam and has possession of the chats that were sent after numerous requests (sans the original), for the purposes of dispute resolution.

Date of experience: May 22, 2024
Canada
1 review
0 helpful votes
Follow S T.
Unfollow S T.
Send Message
Share Review
Report Review

Pleasantly surprised
June 23, 2024

Website easy to navigate, timely delivery, items ordered to date fit to size, good quality. Overall very pleased and will definitely order from here again

Date of experience: June 23, 2024
Ohio
1 review
2 helpful votes
Follow Karen R.
Unfollow Karen R.
Send Message
Share Review
Report Review

Karen
May 21, 2023

Sent size S instead of XL. Return address not your address. No copy of sale with merchandise. No way of sending it back because I don't know the item number. Ordered as a guest. Swim suit not finished with sew. I guess you get what you pay for.

Loading...
Date of experience: April 21, 2023
Texas
1 review
0 helpful votes
Follow Lozano C.
Unfollow Lozano C.
Send Message
Share Review
Report Review

Discount disappeared
September 3, 2024

I have a 12% discount, but I went back to buy more things. After I made my purchase, I noticed the discount was gone.

Date of experience: September 3, 2024
Arkansas
1 review
0 helpful votes
Follow Nonnie L.
Unfollow Nonnie L.
Send Message
Share Review
Report Review

1st timer and I'll be back!
May 21, 2024

No complaints...whatsoever! I really like everything I chose. For reasonably priced clothing, everything is made well and looks nice. Did everything that I ordered fit? No, but I expected that so I wasn't disappointed that I need to lose a little more weight before I can get into to two of the items bought.

I will definitely purchase from modlily again.

Date of experience: May 21, 2024