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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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I requested an exchange for a larger size on two items, this was immediately put into motion excellent service
Easy, enjoyable purchasing, everything so easy add or subtract until you have everything you want to purchase, should it arrive & not be 'just right' easy exchange or returns
After 5 weeks said delivered, was NOT. They resent, still nothing. Now ignoring me. Just want $ back
I ordered 2 pairs of tankini with short length pants. The size was true to measurements its a great fit. The quality looks great too.
Once I figured out what size I am with Modlily. I am always dreaming of what my next purchase will be from my favourites.
I have ordered a total of three swimsuits. Two of them I'm very, happy with. The third one not so much. But overall delivery was good. Prices were good. My experience was good.
I ordered clothes from Modlily which were sent in two different packages. One package was delivered. The other was not. Customer service was no help. They keep telling me to check with my post office which I have repeatedly. I will not buy from them again.
Modlily has been a lifesaver for me when buying clothes. I really have a hard time buying age-appropriate clothes in department stores. They either make me look like I'm trying to look 20 (I'm 78) or they look like they belong on a 100 year old. Everything I've gotten from them has been beautiful and fits well. This is my go-to place when I need clothes.
Great products. Great fit! Selection is overwhelming. Always my go to place when I need something specific.
I was skeptical and worried if the top I ordered would be true to size and look like the picture on their site. I was also worried about how long it would take to get it.
It fit & looks great and received within two weeks.
Sent a dissatisfaction about my swim suit. No response. I'm still waiting for a reply.
Really happy of my cloches y receive! Fast et great services, I order two times and each times everything are perfect
Good experience shopping with Modlily. Way too many emails though. One per week would be sufficient for me. Thanks.
The swimsuit that I purchased was beautiful. I loved the color. The bottoms were great, but I was having issues with the top and decided to return the suit. Customer service responded very quickly and was very helpful in informing me as to how to return the swimsuit. In the end, I decided to keep the suit. I donated the top and ordered a different one from from a different vendor.
Like the way the sizes are consistent, both with tops and dresses.
Wasn't sure about my true size, but your size chart was perfect. Never found that anywhere else before
Très satisfait bonne grandeur arrivé plus vite que prévu plusieurs fois acheté
These swimsuits are well made, fit really well and are very colourful. The delivery was quite fast and they fit me perfectly. This is my second order from modlily in 3 years. I would definitely recommend them.
Happy with the products just shipping took forever to get to me.
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Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.