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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Illinois
1 review
5 helpful votes
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I ordered2x and the size is for a person that weighs 95 pounds, the color is different than in pic. I am not even going to attempt to return to china, I will give it away, big waste of money

Date of experience: January 6, 2017
New York
1 review
1 helpful vote
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What a joke!
May 2, 2017

I am having the same problem as others with my swimsuit just SITTING around in China somewhere. First of all, I had no idea that it was coming from China. I ordered my swimsuit on April 20th. I sent an email a week later and got a prompt reply with a tracking number and they told me it had shipped. It's still sitting somewhere in China as PRESHIPMENT and I have sent 3 more emails and they will not respond. RIDICULOUS! I'm wondering if this is a scam at this point.

Date of experience: May 2, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Canada
1 review
0 helpful votes
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Happy
March 14, 2023

I have been very pleased with Modlily to date. Their quality and service is very good.
The only disappointed I have is with a new top I really wanted to purchase (in my size) was sold out in no time.

Date of experience: March 14, 2023
Canada
1 review
0 helpful votes
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CJ
November 8, 2023

I have placed several orders and I am very happy with my purchases. The clothes fit well and are comfortable. I will continue to order clothes from ModLily!

Date of experience: November 8, 2023
China
1 review
0 helpful votes
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Great experience
October 24, 2016

First purchase at Modlily. Great experience. Modlily was everything online shopping should be! I will be back to buy more. Easy ordering process, great gear, at amazing prices.

Date of experience: September 22, 2016
Texas
2 reviews
2 helpful votes
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Do not order
December 17, 2016

Ordered 3 sizes larger and still could not wear top and difficulty trying to return it. I would not recommend this vendor. Save your time and your money.

Date of experience: December 17, 2016
New Jersey
1 review
0 helpful votes
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M*******427371
June 9, 2022

Very response, pleasant, and competent. Shipping was delayed but status was provided in a very timely manner and all items were received in time for my first swim.

Date of experience: June 9, 2022
Michigan
1 review
0 helpful votes
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Bathing suit and jumpsuit purchased.
April 20, 2023

Excellent customer service. I was worried a out timely delivery and it was fast and efficient service. The items were true to size and good quality! Thank you.

Date of experience: April 20, 2023
Illinois
1 review
1 helpful vote
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Love the clothes, only hope is faster shipping. Everything has fit well and I have not had to return anything. Sizing has been accurate to the sizing charts.

Date of experience: February 28, 2018
Japan
1 review
0 helpful votes
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Never let you down
May 20, 2017

I highly recommend Modlily! And I will introduce this website to my friends. As a oversea website, Modlily provides free-shipping, which is really an advantage. I love it.

Date of experience: April 18, 2017
China
1 review
0 helpful votes
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Surely come back
May 21, 2017

I am very impressed with the quality of the website, Commodity prices are very affordable, delivery speed is also very fast, I have been recommending it to others.

Date of experience: April 19, 2017
New York
1 review
0 helpful votes
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Customer Service was fast to respond
February 18, 2022

I bought a bathing suit and was not satisfied. I contacted customer service and they were quick to respond. I haven't received a credit yet, but it's early!

Date of experience: February 18, 2022
South Carolina
1 review
0 helpful votes
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Order
November 9, 2021

I didn't receive my order right away. I needed my bathing suit for a cruise.
I contacted the company and they expedited it and everything arrived in time

Date of experience: November 9, 2021
Alabama
1 review
0 helpful votes
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Poor Quality
May 3, 2022

I thought the quality of the swimsuits I ordered was substandard. I think Target gives you a better value for the price. I did have an issue with a return but it was resolved to my satisfaction.

Date of experience: April 3, 2022
Pennsylvania
1 review
0 helpful votes
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Wrong size
April 28, 2023

The two bottom pieces are the correct size. Satisfied with them. Bottom piece is S. Needs to be XL like the other pieces. There were no instructions as to how to return and exchange for an XL.

Date of experience: March 29, 2023
Georgia
1 review
2 helpful votes
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Terrible.
March 29, 2017

Got 3 items. One I love but wrong size... this was an extra large and in reality it is a extra small. Wanting to return to get another size but no one will get back to me.

Date of experience: March 29, 2017
Wisconsin
1 review
0 helpful votes
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Slow
May 19, 2023

Took forever to get my order! When I texted to see what was on, the response person didn't reply promptly so I gave a hands down review, when she came on texted I needed to remove it.

Date of experience: April 19, 2023
Georgia
2 reviews
0 helpful votes
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My order
April 11, 2017

I will write a review IF my order is EVER delivered. My first order was delivered quickly and the swim suit is well made. I decided to order another for an upcoming vacation and am still waiting.

Date of experience: April 11, 2017
Washington
1 review
0 helpful votes
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Easy process placing an order
July 8, 2024

Easy browsing thru the website. Painless placing your order. Fast processing of your orders.

Date of experience: July 8, 2024
Texas
1 review
0 helpful votes
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Maya
September 19, 2022

Dealing with a lost order - or at least I though it was lost. Maya was great, very prompt, found my order under a very old email and corrected it for me. I appreciate her so much today.

Date of experience: September 19, 2022