Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I knew this was shipping from China, so I ordered an XL even though I am an American barely medium. Guess what? I couldn't even get it over my boobs without hearing the thread pop. I waited over 10 weeks to get it, paid 14 bucks for it, and cannot return it because NO ONE WILL RESPOND TO ME!
"Love it, usually wear small, but order medium and it fits just like the model, and the color is just right... really want to buy another, but I am not a fan of the other colors.
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Renee was very patient with my questions and clear about the expectation of my refund for a swim suit that I ordered that was too small. I received answers on the return process in a timely manner.
I purchase from Modlily and received my swimsuit in a timely manner.
I am purchasing again as I loved he first one I ordered.
I ordered two items at Modlily and I like both of them. The products are exactly true to the pictures. And it sends me emails each other day where I can find good bargins of very high quality.
I ordered a dress on Oct 15 and after complaining to them 2 weeks later they finally mailed it. Today is Nov. 7 and it is still in transit from China. I will never order from Modlilly again!
One star only because you have to. Order placed on April 16th. Not shipping until May 12th. Almost a month for delivery. Totally unacceptable! All items ordered said "Quick Ship"
My 5 star review for Oyvia is based on the fact that she said I will receive the return label by tomorrow. If I don't receive it, I might have to change me rating!
Good, they contacted me just few hours after my PO, I answer the request they did and they confirmed quick. That's good. I don't have to be waiting for days
For a company that is very far away it is extremely important to have good communication. It makes you willing to order again knowing it will be taken care of.
I have been trying to return an item for several weeks. I am having a difficult time with the process. How do I go about getting a return shipping label?
Received a message that my shipping address was incorrect. I amended same and was advised promptly that my shipment would process in the stated time frame.
I like the swimsuits I ordered but it takes entirely too long to get them. It took over a month to receive my merchandise. Next time I will order locally.
I waited for 30 days and never got my order. I had to file a claim on my Paypal account for this transaction which was initiated through a Facebook ad.
Easy to shop your site for the bright colors of summer. Prices are reasonable and there are a variety of options for payment.
Had a very good experience, great communication and feedback. My gifts arrived when they said they would and are all wrapped and shipped to family members.
I was sceptical at first because of the lack of communication and delay in shipping. However, having received the goods I am delighted with my purchases.
OMG! Now I am afraid, I ordered and should have read the reviews. I purchased 2 items totaling 78.60USD. Which include 3 - 7 business day delivery, I checked the order form to confirm the delivery date and noticed Processing Time 6-10 business days, Shipping Time 3-7 business days Total Delivery Time 9-17 business days Earliest Date 2017-10-17 Latest Date 2017-10-27, WTF. W. T. FFFFF... Where is this S#! T coming from?
OMG... notice the response from ModLily is the same
"We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of M or MM, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber."
Be AFRAID... BE VERY AFRAID...
Dear Karen K.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Got my 2nd swimsuit & its better than the first. Feel sorry for people who have not been happy with their purchase but I am very happy. Might even order a 3rd! If my husband lets me..
I ordered a Chrustmas top and lightweight winter top. Took 5 weeks to arrive. Even though they are very nice, I hate waiting that long. One fits oerfect; other is too big. Probably wont order again.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards