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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Oregon
5 reviews
21 helpful votes
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I knew this was shipping from China, so I ordered an XL even though I am an American barely medium. Guess what? I couldn't even get it over my boobs without hearing the thread pop. I waited over 10 weeks to get it, paid 14 bucks for it, and cannot return it because NO ONE WILL RESPOND TO ME!

Date of experience: February 1, 2016
GB
1 review
0 helpful votes
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Fit right
August 5, 2016

"Love it, usually wear small, but order medium and it fits just like the model, and the color is just right... really want to buy another, but I am not a fan of the other colors.
"

Date of experience: July 4, 2016
Pennsylvania
2 reviews
0 helpful votes
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Great communication!
August 12, 2022

Renee was very patient with my questions and clear about the expectation of my refund for a swim suit that I ordered that was too small. I received answers on the return process in a timely manner.

Date of experience: August 12, 2022
California
2 reviews
0 helpful votes
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Great quality
June 5, 2024

I purchase from Modlily and received my swimsuit in a timely manner.
I am purchasing again as I loved he first one I ordered.

Date of experience: June 5, 2024
KR
1 review
0 helpful votes
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Great website, great service
April 18, 2017

I ordered two items at Modlily and I like both of them. The products are exactly true to the pictures. And it sends me emails each other day where I can find good bargins of very high quality.

Date of experience: April 18, 2017
Texas
1 review
6 helpful votes
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I ordered a dress on Oct 15 and after complaining to them 2 weeks later they finally mailed it. Today is Nov. 7 and it is still in transit from China. I will never order from Modlilly again!

Date of experience: November 7, 2016
Arizona
1 review
1 helpful vote
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SHIPPING TIME
May 8, 2024

One star only because you have to. Order placed on April 16th. Not shipping until May 12th. Almost a month for delivery. Totally unacceptable! All items ordered said "Quick Ship"

Date of experience: May 8, 2024
Oklahoma
1 review
0 helpful votes
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Review
August 18, 2022

My 5 star review for Oyvia is based on the fact that she said I will receive the return label by tomorrow. If I don't receive it, I might have to change me rating!

Date of experience: August 18, 2022
Mexico
1 review
0 helpful votes
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Answer quick
November 24, 2021

Good, they contacted me just few hours after my PO, I answer the request they did and they confirmed quick. That's good. I don't have to be waiting for days

Date of experience: November 24, 2021
Florida
1 review
0 helpful votes
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Customer service
June 9, 2022

For a company that is very far away it is extremely important to have good communication. It makes you willing to order again knowing it will be taken care of.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Returns
July 31, 2017

I have been trying to return an item for several weeks. I am having a difficult time with the process. How do I go about getting a return shipping label?

Date of experience: July 31, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Bermuda
1 review
0 helpful votes
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My order
January 12, 2022

Received a message that my shipping address was incorrect. I amended same and was advised promptly that my shipment would process in the stated time frame.

Date of experience: January 12, 2022
North Carolina
2 reviews
0 helpful votes
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Love the swimsuits but hate the wait
June 15, 2022

I like the swimsuits I ordered but it takes entirely too long to get them. It took over a month to receive my merchandise. Next time I will order locally.

Date of experience: May 16, 2022
Florida
9 reviews
22 helpful votes
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I waited for 30 days and never got my order. I had to file a claim on my Paypal account for this transaction which was initiated through a Facebook ad.

Date of experience: April 28, 2019
New Jersey
1 review
0 helpful votes
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Love designs
June 6, 2024

Easy to shop your site for the bright colors of summer. Prices are reasonable and there are a variety of options for payment.

Date of experience: June 6, 2024
North Dakota
1 review
0 helpful votes
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Christmas shopping
December 17, 2021

Had a very good experience, great communication and feedback. My gifts arrived when they said they would and are all wrapped and shipped to family members.

Date of experience: December 17, 2021
Australia
1 review
0 helpful votes
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Bright and Elegant
February 21, 2023

I was sceptical at first because of the lack of communication and delay in shipping. However, having received the goods I am delighted with my purchases.

Date of experience: February 21, 2023
Massachusetts
1 review
12 helpful votes
Follow Karen K.
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OMG! Now I am afraid, I ordered and should have read the reviews. I purchased 2 items totaling 78.60USD. Which include 3 - 7 business day delivery, I checked the order form to confirm the delivery date and noticed Processing Time 6-10 business days, Shipping Time 3-7 business days Total Delivery Time 9-17 business days Earliest Date 2017-10-17 Latest Date 2017-10-27, WTF. W. T. FFFFF... Where is this S#! T coming from?

OMG... notice the response from ModLily is the same

"We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of M or MM, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber."

Be AFRAID... BE VERY AFRAID...

Date of experience: October 5, 2017
Sofia M. Modlily Rep
over a year old

Dear Karen K.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Australia
1 review
1 helpful vote
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Great!
September 15, 2017

Got my 2nd swimsuit & its better than the first. Feel sorry for people who have not been happy with their purchase but I am very happy. Might even order a 3rd! If my husband lets me..

Date of experience: September 15, 2017
Tennessee
1 review
0 helpful votes
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Winter shirts
December 19, 2022

I ordered a Chrustmas top and lightweight winter top. Took 5 weeks to arrive. Even though they are very nice, I hate waiting that long. One fits oerfect; other is too big. Probably wont order again.

Date of experience: December 19, 2022