Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I have 2 Tankinis from Modlily and I am very happy with both purchases. They are beautiful tops and seem to be well made. The delivery was prompt, less than 2 weeks. I am a medium top size and they fit true to size. I will no doubt be ordering from here again!
I've ordered 12 shirts or tops with no problems. Ordered 3 tops recently and not one of them did I really like and one tops material I really did not like the feel of. I would like to get credit to order 3 new selections. Where do I send them to get credit? Thank you!
I placed two orders from Modlilly and all items were not as they described, all of their clothing was wrongly sized and nothing worked. I contacted them to get a refund since this mislabeling was their fault. And ended up finding out they will only offer 60% of the purchase price back and it ended up costing me $75 to actually ship the items back to China. This is a terrible company! Would not recommend it ever!
I placed my order and realized I had missed adding a earring and necklace set to my order. I contacted customer service via Messenger. I received a response with the same day (wow). I was told no problem. I was given a link to use to make the payment for the set. Once I made the payment, I received a response back (the same day) that my set was added to the order and if I had any more questions or needed amy more help to contact them again and they would be pleased to help me. I am extremely happy with this company. This is my 3rd time ordering from them. I Returned a swimsuit on my first order (didn't look good me). There was No hassle and was it extremely easy. Their swimsuits are made well and will out last Walmart or Target swimsuits. Modlily.com is a safe online company with wonderful customer service.
If you want curves - this dress does it! If you want elegance - this dress does it! If you want to feel sexy and confident - this dress does it! It looks the same as the picture on the website. I will buy this in another color.
I had an issue with sending two items back and I thought I only received one credit but I did receive two. Customer service got back to me very quickly. Sunshine replied back to me quickly and helped me a great deal
2 of the 3 tops I ordered were too small. I kept one - it is great. I sent the other 2 tops back to the return address on the package. I have already received my refund. Thank you. You have responded quickly. Thank you.
I received my order and was very happy about it. But, two tops were too big and I wanted to return them only to find out they weren't eligible for return. I had no idea that this was a rule. So now I have two tops I can't wear because they are too big. The bathing suit for perfect and I love it.
I ordered several dressed on Modlily. They didn't even ship the right dresses to me, and wouldn't let me send them back to exchange. I requested a refund, they said they would give it to me if I closed the ticket. I closed the ticket and never saw my refund. I started another ticket to again request the refund, and now they're refusing to give it to me. I think they count on people not checking to see if a refund came through, because I don't think they ever had any intention of actually issuing it. I have been communicating about this very simple issue for over 2.5 months, and it still hasn't been resolved.
This company is dishonest and does not give the customer what they bought. Not even the same items. They keep money that is rightfully a customer's, and I honestly think they should be legally pursued. This is not only poor business practice, but is actually illegal. They're taking money for goods and services that they are not rendering.
NEVER SHOP AT MODLILY! YOU WILL REGRET IT!
The items I ordered was better than I thought as far as the material used. One dress that I bought for my mom was really nice and it fir her will. One of my item was not what I was expecting. I thought it was a jumpsuit instead it was a short dress and the skirt over it was way to long and the dress was to big, but overall the material was nice. The other its ordered was really nice, and of course you have to go up at least 1 size.
I've been purchasing items from Modlily for a couple of years now and have been so happy with everything. I keep coming back!
The product I purchased was very nice and the quality was very good. I returned it because I found two similar items I liked more. The return process was easy and refund timely. Good experience overall.
I ordered 4 items and found out one was discontinued. The money was immediately credited to my account. The 3 items I received are of great quality and I like them. I would suggest ordering up a size. Im happy I did because they fit like my normal size would fit. Will order from Modlilyagain
All was nice I liked what I ordered. I don't have 50 things to say by by good day good night good day good afternoon and good day for you to call about this bedroom apartment ground floor apartment and how are ya doing with your home remodeling business and business owners
I was somewhat dissatisfied with the color and quality of the swimwear I got. The tops were much better in quality. My main disappointment was the time it took to receive the order. I got part of it after several days and it was several days later that I received the remainder of the order.
I ordered a suit. Waited 21/2 weeks contacted them and said on site was shipped. Waited another 3 days contacted them they said it was not shipped. I needed that suit for vacation. To late now. Never order through them again. Said they were refunding me well see if they dont I will turn them in to the bbb
I ordered fleece leggings in November that never showed up. I emailed your company asking for a replacement or a refund. I really wanted the leggings as I had already purchased these particular leggings in the e past. Alice emailed me back and assured me they are going to resend the leggings. Within a week or so I had my leggings in my mailbox. Thank you Alice for your exemplary customer service
Debbie Cruz
Ordering as very easy, sizes are explained well, prices are good for the product, product was true to what I was seeing online. I was concerned about what I received versus what I was ordering and it was perfect! I received updates timely and I was able to track the order without issues. Definitely will
Order from Modlily again!
It takes a while to receive an order. My first shipment was a partial order then I had to wait a long time for my second order. I had to email the company and they had to research the second order. Finally I received it.
I received the 3 items I ordered but only 1 fit. The one that fit was great but the other two were too small. I went to the website to try to figure out how to return it and I thought I was supposed to receive a label to return it. Please advise as I am still waiting.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Dear customer,
Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily