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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Canada
1 review
0 helpful votes
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Modlily Tankinis
March 21, 2023

I have 2 Tankinis from Modlily and I am very happy with both purchases. They are beautiful tops and seem to be well made. The delivery was prompt, less than 2 weeks. I am a medium top size and they fit true to size. I will no doubt be ordering from here again!

Date of experience: March 21, 2023
Alabama
1 review
0 helpful votes
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First dissatisfaction
November 25, 2023

I've ordered 12 shirts or tops with no problems. Ordered 3 tops recently and not one of them did I really like and one tops material I really did not like the feel of. I would like to get credit to order 3 new selections. Where do I send them to get credit? Thank you!

Date of experience: October 28, 2023
Illinois
1 review
2 helpful votes
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I placed two orders from Modlilly and all items were not as they described, all of their clothing was wrongly sized and nothing worked. I contacted them to get a refund since this mislabeling was their fault. And ended up finding out they will only offer 60% of the purchase price back and it ended up costing me $75 to actually ship the items back to China. This is a terrible company! Would not recommend it ever!

Date of experience: February 16, 2017
Oklahoma
1 review
0 helpful votes
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I Left-out an item out of my Order
April 7, 2022

I placed my order and realized I had missed adding a earring and necklace set to my order. I contacted customer service via Messenger. I received a response with the same day (wow). I was told no problem. I was given a link to use to make the payment for the set. Once I made the payment, I received a response back (the same day) that my set was added to the order and if I had any more questions or needed amy more help to contact them again and they would be pleased to help me. I am extremely happy with this company. This is my 3rd time ordering from them. I Returned a swimsuit on my first order (didn't look good me). There was No hassle and was it extremely easy. Their swimsuits are made well and will out last Walmart or Target swimsuits. Modlily.com is a safe online company with wonderful customer service.

Date of experience: April 7, 2022
TW
1 review
0 helpful votes
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Will Buy More
July 16, 2016

If you want curves - this dress does it! If you want elegance - this dress does it! If you want to feel sexy and confident - this dress does it! It looks the same as the picture on the website. I will buy this in another color.

Date of experience: July 16, 2016
Canada
1 review
0 helpful votes
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Pleased
September 26, 2022

I had an issue with sending two items back and I thought I only received one credit but I did receive two. Customer service got back to me very quickly. Sunshine replied back to me quickly and helped me a great deal

Date of experience: September 26, 2022
Pennsylvania
2 reviews
0 helpful votes
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Return and Refund
April 11, 2022

2 of the 3 tops I ordered were too small. I kept one - it is great. I sent the other 2 tops back to the return address on the package. I have already received my refund. Thank you. You have responded quickly. Thank you.

Date of experience: April 11, 2022
Michigan
1 review
0 helpful votes
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Return policy
April 7, 2022

I received my order and was very happy about it. But, two tops were too big and I wanted to return them only to find out they weren't eligible for return. I had no idea that this was a rule. So now I have two tops I can't wear because they are too big. The bathing suit for perfect and I love it.

Date of experience: March 8, 2022
GB
1 review
11 helpful votes
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I ordered several dressed on Modlily. They didn't even ship the right dresses to me, and wouldn't let me send them back to exchange. I requested a refund, they said they would give it to me if I closed the ticket. I closed the ticket and never saw my refund. I started another ticket to again request the refund, and now they're refusing to give it to me. I think they count on people not checking to see if a refund came through, because I don't think they ever had any intention of actually issuing it. I have been communicating about this very simple issue for over 2.5 months, and it still hasn't been resolved.
This company is dishonest and does not give the customer what they bought. Not even the same items. They keep money that is rightfully a customer's, and I honestly think they should be legally pursued. This is not only poor business practice, but is actually illegal. They're taking money for goods and services that they are not rendering.
NEVER SHOP AT MODLILY! YOU WILL REGRET IT!

Date of experience: December 8, 2015
Netherlands
3 reviews
4 helpful votes
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The items I ordered was better than I thought as far as the material used. One dress that I bought for my mom was really nice and it fir her will. One of my item was not what I was expecting. I thought it was a jumpsuit instead it was a short dress and the skirt over it was way to long and the dress was to big, but overall the material was nice. The other its ordered was really nice, and of course you have to go up at least 1 size.

Date of experience: May 23, 2018
Canada
1 review
0 helpful votes
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LOVE Modlily!
June 19, 2024

I've been purchasing items from Modlily for a couple of years now and have been so happy with everything. I keep coming back!

Date of experience: June 19, 2024
Arizona
1 review
0 helpful votes
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Great service
March 5, 2023

The product I purchased was very nice and the quality was very good. I returned it because I found two similar items I liked more. The return process was easy and refund timely. Good experience overall.

Date of experience: March 5, 2023
Maryland
4 reviews
0 helpful votes
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Very Satisfied Customer
February 14, 2023

I ordered 4 items and found out one was discontinued. The money was immediately credited to my account. The 3 items I received are of great quality and I like them. I would suggest ordering up a size. Im happy I did because they fit like my normal size would fit. Will order from Modlilyagain

Date of experience: February 14, 2023
Alaska
1 review
0 helpful votes
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Swim suit and earrings
October 9, 2021

All was nice I liked what I ordered. I don't have 50 things to say by by good day good night good day good afternoon and good day for you to call about this bedroom apartment ground floor apartment and how are ya doing with your home remodeling business and business owners

Date of experience: October 9, 2021
Missouri
1 review
0 helpful votes
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A little disappointed
May 19, 2023

I was somewhat dissatisfied with the color and quality of the swimwear I got. The tops were much better in quality. My main disappointment was the time it took to receive the order. I got part of it after several days and it was several days later that I received the remainder of the order.

Date of experience: April 19, 2023
Oregon
1 review
3 helpful votes
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Bad company
July 27, 2018

I ordered a suit. Waited 21/2 weeks contacted them and said on site was shipped. Waited another 3 days contacted them they said it was not shipped. I needed that suit for vacation. To late now. Never order through them again. Said they were refunding me well see if they dont I will turn them in to the bbb

Date of experience: July 27, 2018
Maryland
1 review
0 helpful votes
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Help with a missing order
February 17, 2023

I ordered fleece leggings in November that never showed up. I emailed your company asking for a replacement or a refund. I really wanted the leggings as I had already purchased these particular leggings in the e past. Alice emailed me back and assured me they are going to resend the leggings. Within a week or so I had my leggings in my mailbox. Thank you Alice for your exemplary customer service

Debbie Cruz

Date of experience: February 17, 2023
Georgia
1 review
0 helpful votes
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Easy and great
August 9, 2021

Ordering as very easy, sizes are explained well, prices are good for the product, product was true to what I was seeing online. I was concerned about what I received versus what I was ordering and it was perfect! I received updates timely and I was able to track the order without issues. Definitely will
Order from Modlily again!

Date of experience: August 9, 2021
Florida
1 review
0 helpful votes
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My order
September 21, 2023

It takes a while to receive an order. My first shipment was a partial order then I had to wait a long time for my second order. I had to email the company and they had to research the second order. Finally I received it.

Date of experience: September 21, 2023
Hawaii
1 review
0 helpful votes
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Received but waiting to return
November 3, 2021

I received the 3 items I ordered but only 1 fit. The one that fit was great but the other two were too small. I went to the website to try to figure out how to return it and I thought I was supposed to receive a label to return it. Please advise as I am still waiting.

Date of experience: October 4, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily