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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
KR
1 review
0 helpful votes
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Favorite!
October 9, 2016

Looks just like the picture. Can't wait until i go on vacation to wear it! It really surprise me. Sizing was perfect, design is cute, the material was comfortable. I choose my favorite color. All around a good buy!

Date of experience: September 7, 2016
California
1 review
0 helpful votes
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A fashion guru's heaven
September 28, 2017

Modlily is my go-to site for all my clothes! I used to buy at the big department stores like Nordstrom or H&M, but on a friends' recommendation found Modlily. It is literally a fashion guru's heaven! The prices are unable to be beat- I found a homecoming dress that would have been upwards of $150 for $30 on Modlily and was complimented on it all night. Not to mention, because a lot of people don't know about this gem, no one else had my dress! Now, Modlily is where I get all of my clothes. It's inexpensive with an expensive quality and I love the style. I could literally spend hours on this site :)

Date of experience: September 27, 2017
Canada
1 review
0 helpful votes
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I purchased 2 dresses. One didn't look good on me so I returned it! I was a bit nervous about returning because I don't order on line very much and I'm technically challenged. But all has worked out well!

Date of experience: April 7, 2022
Alabama
1 review
2 helpful votes
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Terrible to deal with
April 15, 2016

Almost a month since I placed an order, received no response when I questioned the tracking link that does not work. I doubt I will ever receive my purchase. Do not waste your time doing business with this company.

Date of experience: April 15, 2016
Sofia M. Modlily Rep
over a year old

Hi Amy,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information, it will be received within 48 hours, it is an e-mail, including tracking number and links.
I guess you have received the package till now.

California
1 review
1 helpful vote
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Great dress
September 20, 2017

I really liked this dress. I usually range between a small and medium. After reading other reviews, I ordered the medium and it's a great fit. It's loose enough to be casual and tight enough to be form flattering. The material is also way thicker, which I'm happy about. I was worried it would be that cheap, thin material that stretched out after 2 minutes of wearing, but that's not the case. I plan on ordering in several more colors. Will look great with boots and tight come fall!

Date of experience: September 20, 2017
California
1 review
0 helpful votes
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Great dress
July 25, 2016

I really liked this dress. I usually range between a small and medium. After reading other reviews, I ordered the medium and it's a great fit. It's loose enough to be casual and tight enough to be form flattering. The material is also way thicker, which I'm happy about. I was worried it would be that cheap, thin material that stretched out after 2 minutes of wearing, but that's not the case. I plan on ordering in several more colors. Will look great with boots and tight come fall!

Date of experience: June 23, 2016
Oregon
2 reviews
0 helpful votes
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Tunic tops
March 21, 2022

I have ordered four different times from mod lily and have been extremely happy with each item. The fit, material and overall quality are excellent! I receive compliments every time I wear one of their tops and they feel so luxurious to wear. I also love looking through their online catalogue for my next order.

Date of experience: March 21, 2022
Pennsylvania
1 review
2 helpful votes
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Do not order from them... they say shipped within 3-5 days... A month later, and it states NOT SHIPPED! BUT they took my money! Phone number does NOT work... noone answers emails! Cannot get in touch with anyone for help! I ordered a bathing suit! I am out 30.00 JERKS SCAM! Philadelphia, PA

Date of experience: February 24, 2017
Ohio
1 review
0 helpful votes
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The product I bought was excellent quality, but did not fit me well. ModLily made it very easy to exchange it or refund it. Excellent customer service.

Date of experience: June 14, 2024
Texas
1 review
0 helpful votes
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Yes. I keep contacting ModLily (submitting a ticket on line) for an "authorized return to correct address" and the replies I receive never have an address. I have never had such poor customer service. I will NEVER order from ModLily again. After reading some reviews, sounds like I'm out of luck and just lost my money. Oh well, live and learn. Guess I will take clothing items to Good Will and hope someone enjoys them.

Date of experience: May 12, 2016
Sofia M. Modlily Rep
over a year old

Hi Cathy,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Nebraska
1 review
0 helpful votes
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I needed to return my swimsuits, either too small or too big...I was very happy with the results. Customer service worked with me and helped me with the return process.

Date of experience: June 22, 2024
Arizona
1 review
5 helpful votes
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Shame on me for not checking reviews first and I should've known that I get what I pay for. It has been over a month since I placed an order and still haven't received it. The tracker says it's in China, support your local businesses and stay clear of this scam!

Date of experience: January 13, 2017
Canada
1 review
0 helpful votes
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Customer Service - Renee
August 6, 2022

I had placed an order by mistake, and needed to cancel it. I really was impressed with your customer service, my issue was promptly resolved in a timely matter. I can honestly say that they have one of the best customer service representatives I've encountered. I love the clothes along with the great deals Modlily has. I will be ordering again!

Date of experience: August 6, 2022
Oregon
1 review
4 helpful votes
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It took 6 weeks for my order to arrive. Kept writing back and forth with customer service. Their policy is to refund 50% of cost if shipment does not arrive by promised date. They got around that by changing the promised delivery date 3 times. Finally got my items but no 50% refund. Will stick to ordering from reputable USA companies from now on.

Date of experience: June 19, 2018
Canada
2 reviews
0 helpful votes
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Great swim shorts
May 12, 2024

I purchased swim shorts and an tankini set in my order. I loved the swim shorts and when I was not satisfied with the tankini set ModLily tried their best to help. I received a partial refund and was able to keep the tankini set, which I will see if I can find someone else it will fit. You do not get shipping covered if you return an item so it is not worth sending back for a refund. I appreciate that ModLily did compensate me for the item I was unsatisfied with.

Date of experience: May 12, 2024
Pennsylvania
1 review
2 helpful votes
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Excellent customer service!
March 31, 2022

After placing my order for 3 swimsuits on a monday, i read the reviews on the sizes and how they fit on Wednesday and realized i may have ordered the wrong size. Checking their website for contacting Modlilly, there was an option to "change size". I was ecstatic! And i was contacted within 12 hours that it was done before being shipped out! Can't wait to receive them! They are all so cute and so affordable! Thank you for excellent customer service!

Date of experience: March 31, 2022
Virginia
1 review
0 helpful votes
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Quick Response
May 30, 2022

Wow! I am really appreciative of the quickest response I have ever received in an online order. I am always leery of doing this kind of purchase because so many times either they won't let you return items or they are of a poor quality and they want to discount your money paid way too much.

Kudos to my response person

Date of experience: May 30, 2022
KR
1 review
0 helpful votes
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Easy return
October 1, 2016

I often bought in modlily. The few times I've had return/concern issues they've been wonderfully helpful. The processing of the return or exchanging in modlily is easy, So the customers don't need worry. They have great service, good product and an addictive site.

Date of experience: August 30, 2016
Texas
1 review
1 helpful vote
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Horrible!
April 24, 2017

Horrible quality. Didn't fit. Tried to submit a ticket to return but no one has gotten back to me and it's been one week. Their website states that you will receive a response within 24 hours. I will NEVER order from here again.

Date of experience: April 24, 2017
GB
1 review
4 helpful votes
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Never again!
January 8, 2017

I ordered two tunics in the same size. One was fine but the other at least two sizes too small. Despite contacting them twice, I have had no reply or return address. They seem to expect photographs and full measurements of the garment they sent but will not provide any return address. How can I photograph a garment which is so small that I cannot get it on? What a palaver. I gave up in the end.

Date of experience: January 8, 2017