Sitejabber Website Reviews and Complaints
business logo of Modlily

ModlilyReviews 8,471

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
830
value
470
shipping
482
returns
387
quality
451
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Elizabeth H.
Unfollow Elizabeth H.
Share Review
Report Review

Great Swimwear
May 6, 2025

My only wish is to buy sets as separates. Im a 36DD yet a 4-6 in pants (no i didn't invite that on myself, natural) and I could imagine theres our ladies out there with the opposite to be their truth. It would be nice to truly choose size. Much love - I really appreciate your swimwear.

Date of experience: May 6, 2025
North Carolina
1 review
0 helpful votes
Follow Kathy C.
Unfollow Kathy C.
Share Review
Report Review

New Modlily customer
May 6, 2025

I was referred to your site by a friend.Looking forward to getting my ordered items and seeing the high quality that you have and love the wonderful prices

Date of experience: May 6, 2025
Florida
1 review
0 helpful votes
Follow Donna M.
Unfollow Donna M.
Share Review
Report Review

Shopping grandma
May 6, 2025

Easy to navigate web site Found exactly what I wanted. Plenty of sizes and colors. Good selection. I will definitely order again

Date of experience: May 6, 2025
Hawaii
1 review
0 helpful votes
Follow Patti B.
Unfollow Patti B.
Share Review
Report Review

Love My Modlily!
May 6, 2025

All the items I receive are so cute! I always get lots of comments and the fit is always perfect. Thank you for the chance to express my thoughts.

Date of experience: May 6, 2025
Illinois
1 review
0 helpful votes
Follow Sarah K.
Unfollow Sarah K.
Share Review
Report Review

Have been trying to get an exchange for some items I've returned, and was getting no where with emailing support. Initiated a chat conversation with a representative, and got my issues solved within a matter of minutes. Should have started with the chat! Happy to finally get a resolution.

Date of experience: May 6, 2025
Tennessee
1 review
0 helpful votes
Follow Sherri S.
Unfollow Sherri S.
Share Review
Report Review

New swimsuits
May 5, 2025

Purchased three swimsuits and got one free. So excited to receive them. I have lost 121 pds and excited to see me in new swimsuits. I pray they work.

Date of experience: May 5, 2025
California
1 review
0 helpful votes
Follow Rita B.
Unfollow Rita B.
Share Review
Report Review

2nd order, going on a 3rd
May 5, 2025

I'm loving my outfits. Haven't had a chance to wear them, its been chilly where I live. So happy with my orders

Date of experience: May 5, 2025
GB
1 review
0 helpful votes
Follow Diana J.
Unfollow Diana J.
Share Review
Report Review

Dress for a wedding
May 5, 2025

Lovely dresses on here and so many to choose from very impressed will be looking for more things, especially for holiday.

Date of experience: May 5, 2025
North Carolina
1 review
0 helpful votes
Follow Therese M.
Unfollow Therese M.
Share Review
Report Review

Very easy to find whatever I needed. Colors are beautiful, especially bathing suits! Easy check out.

Date of experience: May 5, 2025
Indiana
1 review
0 helpful votes
Follow Dara R.
Unfollow Dara R.
Share Review
Report Review

Quality items
May 5, 2025

The shipping was not to bad of a wait and the products that I received were good quality swimsuits are the only items that I have purchased so far

Date of experience: March 28, 2025
Utah
1 review
0 helpful votes
Follow Vandi M.
Unfollow Vandi M.
Share Review
Report Review

New Tankini Swimsuit
May 5, 2025

The site is easy to navigate and they have a great selection. The sizing chart is helpful in selecting what should be the correct size. My only issue was the first time user coupon didn't apply.

Date of experience: May 5, 2025
Germany
1 review
0 helpful votes
Follow Sherry W.
Unfollow Sherry W.
Share Review
Report Review

Easy and descriptive company
May 5, 2025

The website was easy to use and there is a great variety of modern clothing and I hope the clothing is TRUE to size!

Date of experience: May 5, 2025
Delaware
1 review
0 helpful votes
Follow Carol H.
Unfollow Carol H.
Share Review
Report Review

I love the top that I ordered
May 4, 2025

Every thing went quickly and very easy, the blouse that I ordered was very easy to order. I order quite a bit of mercendisemand everything is good quality.

Date of experience: May 4, 2025
Kentucky
1 review
0 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

Easy to use
May 4, 2025

Simple to use to buy the product in order to acquire the item without any difficulty. I was able to complete the purchase with very little time required to accomplish.

Date of experience: May 4, 2025
Colorado
1 review
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Share Review
Report Review

Review review
May 4, 2025

Love there clothes all so pretty and true to size very very good prices for the product. Hope they have quick delivery

Date of experience: May 4, 2025
Canada
1 review
0 helpful votes
Follow Barbara d.
Unfollow Barbara d.
Share Review
Report Review

Swimsuit for the summer.
May 4, 2025

I was very happy to order the swimsuit but the coupons were hard to get along with and your website being very slow.

Date of experience: May 4, 2025
Pennsylvania
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Share Review
Report Review

Buy 3 4th free?
May 4, 2025

It says buy 3 and 4th free, which did not go through! So I only bought 3
Don't understand why it didn't go through

Date of experience: May 4, 2025
Illinois
1 review
0 helpful votes
Follow Darla P.
Unfollow Darla P.
Share Review
Report Review

Customer service
May 4, 2025

Your customer service is amazing. I have returned items for refund and exchange and all went great! Thanks so much!

Date of experience: May 4, 2025
Tennessee
2 reviews
4 helpful votes
Follow Jenny E.
Unfollow Jenny E.
Share Review
Report Review

Avoid
May 4, 2025

Order took forever. Had to exchange due to sizing incorrect. When I contacted them about status, I received an email asking me to give them a 5-star review and they would speed up the process. Who does that? I will never order from them again.

Date of experience: April 11, 2025
Texas
1 review
0 helpful votes
Follow Rosslyn V.
Unfollow Rosslyn V.
Share Review
Report Review

Easy checkout
May 4, 2025

One of the easiest checkouts I have experienced. I will continue to use Modlily in the future. Thank you Got excellent customer service

Date of experience: May 4, 2025