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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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My only wish is to buy sets as separates. Im a 36DD yet a 4-6 in pants (no i didn't invite that on myself, natural) and I could imagine theres our ladies out there with the opposite to be their truth. It would be nice to truly choose size. Much love - I really appreciate your swimwear.
I was referred to your site by a friend.Looking forward to getting my ordered items and seeing the high quality that you have and love the wonderful prices
Easy to navigate web site Found exactly what I wanted. Plenty of sizes and colors. Good selection. I will definitely order again
All the items I receive are so cute! I always get lots of comments and the fit is always perfect. Thank you for the chance to express my thoughts.
Have been trying to get an exchange for some items I've returned, and was getting no where with emailing support. Initiated a chat conversation with a representative, and got my issues solved within a matter of minutes. Should have started with the chat! Happy to finally get a resolution.
Purchased three swimsuits and got one free. So excited to receive them. I have lost 121 pds and excited to see me in new swimsuits. I pray they work.
I'm loving my outfits. Haven't had a chance to wear them, its been chilly where I live. So happy with my orders
Lovely dresses on here and so many to choose from very impressed will be looking for more things, especially for holiday.
Very easy to find whatever I needed. Colors are beautiful, especially bathing suits! Easy check out.
The shipping was not to bad of a wait and the products that I received were good quality swimsuits are the only items that I have purchased so far
The site is easy to navigate and they have a great selection. The sizing chart is helpful in selecting what should be the correct size. My only issue was the first time user coupon didn't apply.
The website was easy to use and there is a great variety of modern clothing and I hope the clothing is TRUE to size!
Every thing went quickly and very easy, the blouse that I ordered was very easy to order. I order quite a bit of mercendisemand everything is good quality.
Simple to use to buy the product in order to acquire the item without any difficulty. I was able to complete the purchase with very little time required to accomplish.
Love there clothes all so pretty and true to size very very good prices for the product. Hope they have quick delivery
I was very happy to order the swimsuit but the coupons were hard to get along with and your website being very slow.
It says buy 3 and 4th free, which did not go through! So I only bought 3
Don't understand why it didn't go through
Your customer service is amazing. I have returned items for refund and exchange and all went great! Thanks so much!
Order took forever. Had to exchange due to sizing incorrect. When I contacted them about status, I received an email asking me to give them a 5-star review and they would speed up the process. Who does that? I will never order from them again.
One of the easiest checkouts I have experienced. I will continue to use Modlily in the future. Thank you Got excellent customer service
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.