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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,021 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
814
value
466
shipping
477
returns
383
quality
447
This company does not typically respond to reviews
Arizona
1 review
0 helpful votes
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Great service
March 5, 2023

The product I purchased was very nice and the quality was very good. I returned it because I found two similar items I liked more. The return process was easy and refund timely. Good experience overall.

Date of experience: March 5, 2023
Maryland
4 reviews
0 helpful votes
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Very Satisfied Customer
February 14, 2023

I ordered 4 items and found out one was discontinued. The money was immediately credited to my account. The 3 items I received are of great quality and I like them. I would suggest ordering up a size. Im happy I did because they fit like my normal size would fit. Will order from Modlilyagain

Date of experience: February 14, 2023
Alaska
1 review
0 helpful votes
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Swim suit and earrings
October 9, 2021

All was nice I liked what I ordered. I don't have 50 things to say by by good day good night good day good afternoon and good day for you to call about this bedroom apartment ground floor apartment and how are ya doing with your home remodeling business and business owners

Date of experience: October 9, 2021
Missouri
1 review
0 helpful votes
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A little disappointed
May 19, 2023

I was somewhat dissatisfied with the color and quality of the swimwear I got. The tops were much better in quality. My main disappointment was the time it took to receive the order. I got part of it after several days and it was several days later that I received the remainder of the order.

Date of experience: April 19, 2023
Oregon
1 review
3 helpful votes
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Bad company
July 27, 2018

I ordered a suit. Waited 21/2 weeks contacted them and said on site was shipped. Waited another 3 days contacted them they said it was not shipped. I needed that suit for vacation. To late now. Never order through them again. Said they were refunding me well see if they dont I will turn them in to the bbb

Date of experience: July 27, 2018
Maryland
1 review
0 helpful votes
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Help with a missing order
February 17, 2023

I ordered fleece leggings in November that never showed up. I emailed your company asking for a replacement or a refund. I really wanted the leggings as I had already purchased these particular leggings in the e past. Alice emailed me back and assured me they are going to resend the leggings. Within a week or so I had my leggings in my mailbox. Thank you Alice for your exemplary customer service

Debbie Cruz

Date of experience: February 17, 2023
Georgia
1 review
0 helpful votes
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Easy and great
August 9, 2021

Ordering as very easy, sizes are explained well, prices are good for the product, product was true to what I was seeing online. I was concerned about what I received versus what I was ordering and it was perfect! I received updates timely and I was able to track the order without issues. Definitely will
Order from Modlily again!

Date of experience: August 9, 2021
Florida
1 review
0 helpful votes
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My order
September 21, 2023

It takes a while to receive an order. My first shipment was a partial order then I had to wait a long time for my second order. I had to email the company and they had to research the second order. Finally I received it.

Date of experience: September 21, 2023
Hawaii
1 review
0 helpful votes
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Received but waiting to return
November 3, 2021

I received the 3 items I ordered but only 1 fit. The one that fit was great but the other two were too small. I went to the website to try to figure out how to return it and I thought I was supposed to receive a label to return it. Please advise as I am still waiting.

Date of experience: October 4, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily

Alabama
1 review
1 helpful vote
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ITEM NOT AS PICTURED
December 20, 2016

I never write reviews, but I feel I have to share. DO NOT ORDER FROM MODLILY. When my item arrived 7 weeks after my order date, it was NOT as pictured. I did not expect excellent quality, but this was exceptionally bad. The material is the same as a Halloween outfit bought from a drugstore. The picture shows an elegant draping neckline, and what I received is a tightly sewn neckline that looks like a clown suit. Also, when I tried to review it on Modlily's site, they didn't post it. There are 49 glowing reviews for this garment.

Date of experience: December 20, 2016
California
1 review
0 helpful votes
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Cute dress
July 30, 2016

This is a really cute summer dress. I got it for my granddaughter who is a bit chunky but it is a bit too small for her. I am going to give it to my daughter instead then. It is made of a nice light knit material which has some give to it. It has some shape built into it which gives it a cute profile.

Date of experience: June 28, 2016
Michigan
1 review
10 helpful votes
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I ordered a swimsuit from this site a month ago and it still isn't showing as shipped! I have urged shipping a bazillion times and still nothing has changed! I'm almost positive this is a scam site! Don't waste your time or money!

Date of experience: March 30, 2016
Texas
1 review
0 helpful votes
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Happy Customer
April 9, 2023

I ordered a top and a swimsuit. The shipping was a but on the slow side. Took about 2.5 weeks to get my order but when I did, I was very happy with my purchases. The top was true to size. The swimsuit also true to size. Both looked exactly like the pictures.

Date of experience: April 9, 2023
Massachusetts
1 review
0 helpful votes
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Refund for damaged item
August 19, 2022

Fabulous customer service experience! Modilly replied to my issue right away, kept in touch and solved the issue, have to say the best on line customer service! Will definitely order from them again, my previous orders were great and I highly recommend them!

Date of experience: August 19, 2022
Canada
1 review
0 helpful votes
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Customer service assistance
March 14, 2022

I'm new to Modlily and placed an order for 4 dresses, and then changed my mind twice! Staff were very accommodating and understanding. I'm excited to see my 2 dresses that are coming. Great customer service for mixups that I generated. Thank you.

Date of experience: March 14, 2022
Washington
1 review
1 helpful vote
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Stay Away!
March 31, 2017

Items arrived unwearable! The company offered me $17 on a $52 purchase or I could return them to China- at my expense! I did not make the mistake, they should pay for the return or give me a full refund. My mistake was ordering from them- never again!

Date of experience: March 31, 2017
Connecticut
1 review
0 helpful votes
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Love my product, received it very quickly however the $39 coupon, no limit is a joke! No one in CHAT can help me, there is no phone number to call anyone and after several attempts still no one can help me use my first coupon which is worth $39 dollars that is expiring TODAY becuase it wont work for me and no one can help me. I dont feel that is good customer service. You should be able to help me on my order/cart immediately and instead all i get is emails telling me what i already know. I believe that Modlily should send me a voucher for $39 due to all this wasted time and hassle.

Date of experience: April 6, 2022
California
1 review
0 helpful votes
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Good Fit!
July 25, 2016

I got medium and large to see which one I liked better. The medium bottom fits better and the large top fits better. The way the top is cut boobs can stick out easily. I am keeping the large and altering the bottoms to fit better.

Date of experience: June 23, 2016
New York
1 review
0 helpful votes
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Totally satisfied
January 3, 2024

I was very skeptical about ordering from someplace overseas as I have been burned in the past. I was so excited to see ad feel the quality of the material and the fit is perfect of both my blouses. I was also very happy that the package was delivered in a very timely manor. I am totally satidsfied!

Date of experience: January 3, 2024
Florida
1 review
0 helpful votes
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Bathing suit order
April 16, 2023

I ordered what I thought was a 2 piece bathing suit. The picture showed a top and a bottom but was just a top that I received. It is very deceiving when the picture shows a top and a bottom and the order was apparently only for a top

Date of experience: March 17, 2023