Moderno Collections

They sell very low quality merchandise at high prices then charge $8.99 per item for returns. $8.99 per item for a $26.99 watch band that is of such low quality, there are no words to describe it other than "crap". I've seen higher quality items in an arcade shop that are purchased with fist fulls of paper tickets. I simply cannot comprehend how this company is receiving high star reviews.

Terrible experience. Buy from another vendor.

I ordered a 10.5" iPad case from Moderno several weeks ago. I had my device stolen between the time I placed my order and when it arrived. So, I bought an 11" iPad and requested an exchange so I'd have the right size.

I ran into multiple issues: (a) first, my exchange request was lost; (b) second, the shipping information I was provided did not work; (c) third, when I finally received the exchange item, it was the wrong size.

I had to follow up with the company each time. They were not proactive in letting me know about any of these issues. For a company that says they are customer focused, it's clear that's not the case.

Worst case ever, first one fell apart. I purchased a second hoping things would be better, well guess what, It wasn't. After 10 months of easy home usage, it's falling apart. Here's the worst thing,,,,I emailed Moderno with receipt and pictures. They tell me they will replace it. Then two days later they say it exceeded the company policy of 6 months therefore they won't replace it. Wow, poor product backed up with even poorer customer service. I won't buy from them again.

Be advised, these products are terrible quality and do not last. Customer service is a joke. They try to resolve the issue by giving you a discount on the next product but what good does that do if the product is terrible. You will

Ordered my laptop charger, a consultant easily helped me pick out the model that I need and placed the order the next day, courier delivered on time to work as I requested and I can say that worked on five! The charger works fine!
Advantages: Prompt work!

I ordered an iPad case on April 27th. The promised delivery time was 7 days. USPS made the first delivery attempt on May 14th (17 days after order placement) and 17th when I was out working. After that USPS considered my house vacant and return the product to the sender (tracking number 9261 2903 1283 3913 3078 24, remove the spaces). The product is now on its way back to Moderno, but they refuse to refund my card. In other words, they have my money and I have nothing.

Beautiful stand but it is not working correctly. The major problem is that I cannot connect my iPad to the rear port. I have tried several cables and none of them charge my iPad. I know these cables work because I have tried them elsewhere. I have contacted Moderno and I hope they offer a solution, otherwise I will have to return the stand.
Also, my Iphone Mag safe case barely clings to the stand. It is not an otter, just a normal mag case and it should be magnetized much better than it is.

These are my favorite watch bands, and I like how it fits my wrist. I gave it four out of five stars because I wasn't emailed when my item was being shipped. I emailed with a question, and no one responded.

I ordered an orange watch band for my Apple Watch Ultra on June 21,2023. When I didn't receive it after two weeks I tried to cancel my order. They couldn't because they said that it was already shipped. Today they told me it was delivered on July 13. It was not. USPS tracking tells me it's still in transit. Their tracking app 17Track says: delivered on July 13 in Houston TX. I live in Seattle, WA!

Placed order a week ago and still not shipped. After following up to ask what happened, was told that there was a warehouse issue and they weren't sure when my order would ship.
3 days later and still no update. Update…a week later and no update

Perhaps the worst online shopping experience I've been through. From go they made the process difficult. I ordered one item (a laptop case). Day one to five: no shipping info. I shoot them an email asking about an eta (totally understandable that it's taking a while thanks to rona) and get a "we'll keep you informed" response. Almost two weeks go by from me giving them my money and finally an update: the item you ordered is out of stock. Cool, I gave up two days ago and got the charge reversed by my bank since the customer service reps must be at the very end of a long and convoluted info chain. Save some time and shop elsewhere.

I am convinced this business is a near complete fake. It's a sort of store front for some one who imports items from an entirely separate place. I ordered a 13" laptop case and received one for a 15" mac book. The order took two or three weeks to arrive. I had a bad feeling from the start but this is ridiculous. The packaging doesn't bare a brand name. The case is made of hard plastic not rubber. I have asked for a full refund, but we'll see how that works out.

This has been the worst customer service experience I've ever had. I ordered a mint green iPad case as a Christmas gift for my daughter. After not receiving it on time, I emailed the company and they forgot to ship it. I was told they would process the order immediately. Weeks pass and no update or shipping confirmation. I email the company again and today I'm told they don't have the color requested and will send me another color. I've asked for a refund so fingers crossed I get one. I would definitely not recommend this company. It takes days for a response and I'm the only one concerned about the order.

Very fast processing of the order and delivery to the pickup point. More than once I buy in this store. Also encountered with the warranty service. So far, all went on five.

Do yourself a favor and stay away from doing any business with this company! I purchased the two of the above covers and I received no shipping #, more than 35 days delivery, no communication, missing tempered glass screen protection, one case doesn't have the magnet to auto turn on/off when opened and closed as advertised on their website, they removed my email account so I couldn't request a refund. To be fair, I must say the leather case seems to a nice high quality leather case. I'm keeping the black one for the 11" as it has the open/ on close/ off feature, but I'm trying to send the 12.9" back. So if you don't mind the non existent, horrible customer support, missing items or even wrong items, you may enjoy this case. Buyer beware.
* Note. See top left of the black case, you can see the embedded magnet used for open/ on close off iPad Pro feature and not present on the blue case.

I had a simple charger stop working after three months. They refused to do anything to assist. There are much better products and companies out there for the same prices. I highly suggest buying elsewhere.

Excellent online store, quality, description, prices, at the highest level, I buy more than the first time, fast shipping, anyone who has doubts, I recommend everyone!