I recently purchased a purse on sale. During the very first use I noticed 2 tears on the bag where the strap met the bag. I only had the bag for a week and emailed Moda asking for a refund or exchange as the bag was clearly sent to me torn. They said "no because it was final sale". After some research I realized this is actually their MO, to take damaged products and mark them on final sale, so the damaged product can be sold but not returned. I will never buy from them again. I can't support that kind of business.

Agent was rude, condescending, and uncooperative. She did not resolve my problem. I spent considerable amount of money to purchase a luxury item and would expect far better service than this. Very disappointing and I will not purchase from this company again.

MO's package theft policy is misleading and detrimental to customers. My stolen package claim was denied by MO, with the blame shifted to me despite clear evidence. Abby from customer support was evasive about policy details.

The delivery driver failed to notify us, and I have video proof of improper delivery and theft. FedEx made an error, but MO penalized the customer.

After my disappointing first experience, I will no longer purchase from MO. Their response was to "file a police report" without further assistance. They claimed their policy only covers theft during transit, ignoring evidence of incorrect delivery.

I'm awaiting a response from management before filing a chargeback, but based on other reviews, MO seems uninterested in resolving package issues. Their customer service is the worst I've encountered. Avoid this company.

I do not use the site to order from I shop the site, although, I know people who shop there and swear by it. Moda has the best of the best and the latest fashion items. This site has everything you need and gives fantastic information, the edits are so good. Any fashionable fashionista can get a great education on this site. Yes, you can order and they have an 800 number. You need to be in love with what you purchase because they are pricey, but most items ship from the USA. They have top designs on sale, but not at rock bottom prices.

Don't ever buy anything from this shady company! I purchased a pair of Prada winter boots from them. They were both labeled 38 1/2. After a couple of times wearing them, the right foot was sooo tight I thought I was going crazy... I kept checking the labels and the box, everything said 38 1/2. After comparing the boots soles to each other... one was at least an inch shorter! The labels were fake! This company is selling knock off items! After emailing and calling them; they said there is nothing they can do. I am so sad and frustrated!

I recently moved and I had a few orders in the pipeline. I assumed if I changed my address on the main web site my orders would come to my new address. Later I found out I had to change my address on each individual purchase as a result two big purchases went to my old address and the people living there kept them. Now moda says I am out the money. How is this right isn't the merchandise insured thru the carrier?

I ordered a set of books from Moda Operandi. Two times now they sent the incorrect set of books. They sent a hardcover and paperback version of the same book! And they did this TWICE. The second time i requested they send the correct set of books I purchased the customer service rep (Liz C) indicated that I would need to return the books, wait for them to inspect it before I can get a refund. Then, I would need to repurchased the books from their website. Their website looks nice, but not worth the hassle when shipping goes wrong. I've been going through this for over a month now.

Avoid this company!

This is the first time and will be my last time I shop with Moda Operandi, my package was recalled by them due to pricing discrepancy on the site? I placed an order use the code "NEWTOMODA" which is offered to new customers, I didn't get any discount other than that, how can they recall such a normal order? That was ridiculous! Don't shop on Moda Operandi, they don't care about the customers at all and they have very unprofessional customer service. Noted that they charged me for the order and still haven't refund me yet.

This is not the level of white glove customer service you would expect from such a high end retailer. Save yourself time and frustration and just shop at Saks or a local high end home decor store.

I find it incredible that not only they provide worst service, they take pride and fail to give you a solution.
They are obnoxious and the customer becomes last.

After giving them a second chance after a year of failing to deliver and having to contact them 4 times to locate my order because the stock actually comes from the US, hence why you must wait for 2 weeks minimum, their service is decadent. Nothing has improved, their emails are vague and no option to even cancel the order if you no longer wish to wait that long.

Poor, poor service

Moda Operandi is an interesting site in that it is current with runway offerings, as well as offers previews. This gives the customer an opportunity to secure a purchase ahead of items hitting the store even. The items are unquestionably authentic. The site descriptions are reliable, with professional pics and impeccable packaging. It's a great way to get acquainted with a few key pieces of designers you may not be familiar with, and unlikely to have stand alone stores of their own. Alessandra Rich and Ortiz were mine.
What's lacking?
The selection/offerings are not generous enough. Wish they had more. While the current season selection is wonderful, this is not the go to site for coveted past season pieces. The markdowns are stingy both in dollar value and quantities available.
Nice, but could use a few tweaks still.

I purchased an item worth roughly $2,000 and it was supposedly delivered when i happened to be out of town. Given the value of the order, Fedex was required to receive my signature in order to release this item to me. Even though i was not even in my home state when this item was delivered, someone (i'm assuming the driver) signed for the package and i never received the item. I obviously filed a claim through moda who then in turn, requested fedex investigate the matter. I should note i was more than happy to provide moda my flight confirmation, proving that it was impossible for me to sign for my package. Moda just got back to me today saying that since fedex claimed i signed for this (even though i was not home), i will not be getting a reimbursement.
I knew that moda was going through some financial issues but this is just a scam. Save your money, go spend it at farfetch or net-a-porter or matches or any of the other luury e-commerce sites that actually work with their customer when there is an issue as opposed to just happily stealing their money.