Moda Operandi

Two months ago I ordered from Moda for the first time. I place an order for a Prada Celo bag and was charged $15 for shipping. I expected this to mean shipping would be quick and that the packaging would be luxurious. But it wasn't. It took two weeks for my bag to arrive and the bag was just thrown in a box in a dust bag wrapped in purple tissue paper. Honestly, I have seen better packaging from less expensive stores, like Sezane. Still, I can understand the shipping time due to Covid delays, but the packaging really was subpar.
Nonetheless, what really bothered me was that my bag was damaged when I received it. It had creases and a visible scratch on the back. I submitted a return request, shipped it back, and got my money back. Then I placed another order for the same type of bag and after two weeks, I got the SAME damaged bag in a box that looked like it was stomped on and opened and haphazardly re-taped again. Did they think I would not notice it was the same bag?
Anyway, I submitted another return request and now I will be purchasing my bag from Prada directly. Needless to say, I'm so disappointed in Moda and will not be shopping here again.

I love my purse it's big and beautiful. My item shipped out the very same day I placed the order and I received it via UPS the very next day. I will definitely be shopping here again in the future.

Horrible customer service. I had a promotional gift card and ordered before the expiration date; however, a pair of $225 sandals I returned (stupidly) thinking I would get a site credit. I had sent back with the preaddressed label to them, saw it delivered, so I called to see why I didn't have the credit. After speaking with Adancia, she said because it was an AMEX promotional card, they wouldn't give a site credit. I asked if I could have the sandals and other item I returned sent back. She said no. I then wrote an email to customer care and Adancia responded saying a manager would call within 24 hours. Didn't get a call of course. There was also nothing in the fine print stating that you wouldn't get a credit if you returned. I called AMEX to give them feedback and said they should reconsider if they think about doing a promo with Moda again. What a shame MO has such terrible service because the point of promos is that the company hopes you spend more money with them, which I would have (since I was looking at more expensive items to purchase than the sandals); but now I will never use this site again.

I haven't found anything of my size. Biggest on clothing is EUR 46 so if you are on that size or a bit bigger, be sure they won't fit, I got a top really expensive for my sister who wears a EUR 42, but wanted it bigger so we both could use it, but she couldn't dress it, and didn't look exactly as the pics. Also, to be true, if you live outside the UK you have to pay for the return of the items, despite they won't fit. Too expensive and no free shipment if you have to return anything... you pay the brands, not the quality.

I placed my order hoping that i will receive my order 3-5 buisness days... after 7 days of waiting i called them, to be told that they have not even send it out and they are sorry but they have too many orders... it happened now 2 time in 1 month,,,,, last time i received my order 2 weeks... they should say that they delivery time is 14 days not 3-5 business days... afcorse if they say that, they would loose most of they customers...