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MobileUnlocks

Overview

MobileUnlocks has a rating of 4.4 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.

service
603
value
123
shipping
85
returns
97
quality
2,203
This company responds to reviews on average within 5 days

Instant Feedback

8,392 reviews
How would you rate MobileUnlocks?
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Canada
1 review
0 helpful votes
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Delivered as promised
June 17, 2023

Was skeptical at first, but that was due my not reading the process before I started, if I had I would have realized that a second email was coming that I had to follow. Once I did however, the process was quick and easy. The iPhone I was unlocking was from the USA and I was unlocking for use in Canada but they handled the process quick and easy for me. My advice, read the process before you start so you don't waste time like I did.

Date of experience: June 17, 2023
GB
1 review
0 helpful votes
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Top form
April 26, 2024

The experience was easy and quick to follow. Saved my life broke my phone 6 hours before leaving to go travelling and had an old phone that needed unlocking. So fast and worth the money!

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi Rhiannon,

It's wonderful to hear that we were able to help you out in a pinch and that you found our unlocking service easy and efficient! We're thrilled that your old phone could accompany you on your travels. If you encounter any issues or have any questions about your unlocked Samsung Galaxy A8, don't hesitate to reach out. We're here to assist you and ensure your experience remains positive. Safe travels and enjoy using your unlocked phone!

Warm regards,
Charlotte

Canada
1 review
0 helpful votes
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Costs more than advertised
December 11, 2023

Started at 24.99 for an unlock, then another 45 99, then waited 5 days for a code that didn't work. And of course it was all my fault. Will never use this again

Date of experience: December 11, 2023
GB
1 review
0 helpful votes
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Great
November 29, 2023

Very quick and super easy process.User friendly interface -even your mum would manage to unlock her phone.They have unlocked my phone within 12 h while the carrier could only unlock after 7 days.

Date of experience: November 29, 2023
Australia
1 review
0 helpful votes
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Hidden cost after CHECKING IMEI
April 26, 2024

The web site is 100% working, however, the first payment is only for IMEI checking, there is a final payment and it will be no refund if you don't want to continue, you won't be able to find out the total cost before checking IMEI.

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Yung Sheng Chuang,

Thank you for taking the time to share your feedback with us. We're delighted to inform you that the unlock for your iPhone 14 Pro from Globe Philippines is complete! We're thrilled to have assisted you in this process and hope your device is now fully functional on your desired network.

We noticed your concerns regarding multiple payments, and we want to ensure you have a clear understanding of the process. You have made two payments: $14.99 for the Eligibility Check to ensure your phone can be unlocked, and $50 for the Standard Unlock service. As outlined in our terms and conditions, all costs are transparently provided on the checkout page before purchase. The Eligibility Check and Unlocking Payment are both essential steps in providing you with our unlocking service.

Now that your order status is "Unlock Complete," you should be able to enjoy the freedom of using your iPhone with the carrier of your choice. If you require further instructions on how to enable the unlock on your device or have any additional questions, please don't hesitate to reach out.

We value you as a customer and would love to have the opportunity to serve you again in the future for any phone unlocking needs.

Best regards,
Charlotte

Wisconsin
1 review
1 helpful vote
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Delivered as promised
November 2, 2023

Never had used any type of service like this before so was kinda leery about it but man! Easy from start to finish and results were amazing. Definitely would recommend it to anyone looking..

Date of experience: November 2, 2023
GB
1 review
0 helpful votes
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Unlock code for Huawei P20 Pro on EE
July 12, 2023

I had no issues with using this service. Main thing is to have all the information you need and unlocking from the network provider will be quite quick.

Date of experience: July 12, 2023
GB
1 review
0 helpful votes
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It worked
September 22, 2023

I was not 100% sure if this would work but it actually did I needed an old phone unlocked for my son took about 4 days but got there in the end super good service keep you up-to-date the whole time

Date of experience: September 22, 2023
GB
1 review
1 helpful vote
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Amazingly fast and courteous service. My HTC Desire C unlock code sent immediately and worked a treat. Whole unlocking procedure from initial contact to unlocked phone about 30 minutes. Brilliant!

Date of experience: June 12, 2014
Japan
1 review
0 helpful votes
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Its very good and no hasle to unlocked my phoneand it's only a few days to wait.Thank you so much sitejabber.com

Date of experience: July 2, 2024
Customer Service R. MobileUnlocks Rep
10 months ago

Hi Matsushita Balino,

Thank you so much for your positive review! I'm delighted to hear that you found our service easy to use and that your phone was unlocked swiftly. 😊 Your feedback is invaluable to us and helps ensure we maintain high standards for all our customers.

If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy using your iPhone 12 Pro with its newfound freedom!

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Very quick but expensive
August 24, 2024

Didn't like the two payments but the service was quick and effective.

Date of experience: August 24, 2024
Customer Service R. MobileUnlocks Rep
9 months ago

Hi Mark,

Thank you for your feedback! I’m glad to hear that you found our service quick and effective. I understand that having to make two payments can be a bit frustrating, but all costs are clearly outlined on our checkout page before purchase.

With your unlock order status marked as "Unlock Complete" and your code ready to use ("6813974130824628"), you should be all set. If your Samsung Note 8 doesn't prompt for an unlocking code, please keep in mind that you may need the Remote USB Unlock for an additional fee, as outlined in our policies.

If you have any questions or need further assistance, feel free to ask. We're here to help!

Best,
Charlotte

GB
1 review
0 helpful votes
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Very help and understanding and no problems very easy to use

Date of experience: July 24, 2024
Customer Service R. MobileUnlocks Rep
10 months ago

Hi Mr. Parker,

Thank you for your feedback! I'm glad to hear that you found our service helpful and easy to use. We strive to make the unlocking process as straightforward as possible.

Regarding your Samsung Galaxy Tab 4 7.0 LTE, I noticed that the order status is "Reported as Not Unlocked, waiting customer feedback." To proceed with unlocking, please ensure that you have followed the instructions provided and entered the unlock code "96307268."

If you encounter any issues or need further assistance, don't hesitate to reach out. We are here to help you complete the process and ensure a positive experience.

Best regards,
Charlotte

Romania
1 review
0 helpful votes
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Mobile unlocked
December 3, 2023

After 16 days my mobile is still unlocked even though I have received information that my problem has been solved. In this case I'm asking for refund my money.

Date of experience: December 3, 2023
GB
1 review
0 helpful votes
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Phone locked to EE
August 25, 2024

Would definitely recommend. Straight forward process

Date of experience: August 25, 2024
Customer Service R. MobileUnlocks Rep
9 months ago

Dear Mr. Clow,

Thank you for taking the time to share your experience! I'm glad to hear you found the process straightforward and that you felt confident choosing us for unlocking your Huawei P20.

Since your order status is "Unlock Complete," you should now be able to use the unlock code you received: **5448727980464560**. If you have any questions or need assistance entering the code, please feel free to reach out.

We appreciate your recommendation and hope you enjoy using your newly unlocked phone!

Best regards,
Charlotte

FM
1 review
0 helpful votes
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Sim Card Unlocked
July 24, 2024

Excellent service and reliable. Its alright for the expensive charges.

Date of experience: July 24, 2024
Customer Service R. MobileUnlocks Rep
10 months ago

Hi John,

Thank you for leaving your feedback! I'm glad to hear you found our service reliable and of excellent quality. Regarding the charges, we do our best to outline all costs clearly on the checkout page prior to purchase, ensuring there are no surprises. If there's anything more we can assist you with or any questions you have, please let us know. We're here to help make your experience even better.

Best regards,
Charlotte

Mexico
1 review
0 helpful votes
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Reliable
July 24, 2024

Used it on several occasions and always gets the job done, highly recommended

Date of experience: July 24, 2024
Customer Service R. MobileUnlocks Rep
10 months ago

Hi Os Silva,

Thank you for sharing your feedback and your recommendation! We're delighted to know that you've had a good experience with us.

I see that your order to unlock your Galaxy Z Fold5 from AT&T USA has been successfully completed. Your unlock codes are:

- NCK: 6196946969485740
- MCK: 5740285949517207

Please follow the instructions sent to your email to complete the unlocking process. If you have any questions or run into any issues, feel free to reach out—we're here to help!

Best regards,
Charlotte

Canada
1 review
0 helpful votes
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It has felt like someone stealing my gas
October 30, 2023

Tried it twice.

1st time was successful but only after my funds siphoned 3 times with no chance of a refund except for the 3rd try after I complained.

The 2nd is on-going so far I was siphoned twice and in rhe end was told If I paid the outstanding balance owed by the original owner, the Sim would be guaranteed to be unlocked. The unlock was supposed to take 7 days, no on Day 10 with no resolution. Only yesterday was I "prioritized". Not sure what that even means if they are waiting for a company to accept the balance paid and unlock the damn phone.

If are successful, I still wouldn't have them a better score.

Date of experience: October 30, 2023
Puerto Rico
1 review
0 helpful votes
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Waiting three days is too much
February 11, 2024

The wait is too slow. At another company they gave me the same unlock number in six hours, and the price was $14.99. I paid you more than four times that price.

Date of experience: February 11, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Fernando,

Thank you for taking the time to provide your feedback. I understand that the wait time for your unlock code was longer than you expected and that you've found a faster service elsewhere at a lower price. I want to assure you that we strive to provide quality service, and the unlock codes we supply are a result of thorough eligibility checks to ensure the success rate of our unlocks.

Regarding pricing, we ensure all costs are transparent and detailed on the checkout page before purchase. Our service includes both an Eligibility Check and the Unlocking Process to ensure compatibility with your Motorola Moto G Stylus from Claro.

We appreciate your business and ask for your understanding that different companies have varying sources and methods for obtaining unlock codes, which can impact delivery times and prices. Our team is always looking to improve our services, and your feedback is valuable to us.

Your unlock is now complete with the code "90369122". If you encounter any issues or if your phone does not prompt for an unlock code, please get in touch with us for further assistance and potential solutions such as the Remote USB unlock service.

Thank you for choosing our services, and we hope that your unlocked Motorola Moto G Stylus serves you well on your preferred network.

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Deceiving
December 22, 2023

No good. Wasted £38 when my mobile was already unlocked. Yet still took my money with no refund. Very deceiving. Many other people had similar experiences. Stay away.

Date of experience: December 22, 2023
Oklahoma
1 review
0 helpful votes
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Amazing
April 29, 2024

So i was googling companies to unlock my phone and I came across this company and the price is a very reasonable price and they unlocked my phone within a few minutes. If I had any questions they pretty much answered a lot quicker than I was expecting honestly lol but thank you so much for your help and being able to unlock my phone

I HIGHLY RECOMMEND THIS COMPANY

Date of experience: April 29, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Chelsea Rangel,

We're thrilled to hear that your experience with us was positive and that you found our pricing reasonable and our service swift. It's great to know that our support team was able to respond to your inquiries promptly. Thank you for the recommendation and for choosing our service to unlock your Galaxy S22+ 5G. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your newly unlocked phone!

Best regards,
Charlotte