Overview
MobileUnlocks has a rating of 4.4 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
I HAD AN ISSUE WITH MY PHONE AND IT TURNED OUT TO BE TAXES REGISTRATION NOT THE SERVICE THEY ARE PROVIDING AND THEY ARENT ACCORDING ME A REFUND
THE SERVICE WASNT EVEN APPLIED TO MY SIM CARD BECAUSE IT WAS ALREADY UNLOCKED IN THE FIRST PLACE
VERY BAD EXPRESSION
My experience was great. It went exactly as they said it would and it only took a couple of days, but it would update me and let me know what was going on every step of the way.
Hello Virginia,
Thank you for taking the time to leave such a positive review! We're thrilled to hear about your great experience with us and that you appreciated the updates throughout the unlocking process. It's wonderful that our service met your expectations, and we're glad you found our customer reviews helpful in making your decision.
If there’s anything else we can do for you, or if you have friends or family who might benefit from our services, please don't hesitate to let us know. We’re here to help!
Best regards,
Charlotte
I received an email with the statement that smartwach imei is unblocked. Below this statement was the text with directions as if that was for the phone. Considering it might be the default text or some mistake, i followed the instructions: purchased an esim from china (outside the eu as it was stated), registered it on my smartwach, but it did not register it because imei was still blocked. That esim works on my phone. I wrote you several emails but did not had a response. So i wasted around 50 eur for this.
Not £7.99 mine was £11.99 to do checks witch I thought was to unlock the phone NOPE then asked for the final payment of £26 SCUM then they said the couldn't unlock it and they will be in touch so I went on EE website and unlocked the phone for free instantly
It was pretty good, I just wish all of the cost was up front. I got afraid that it was a scam. It is not a scam they really helped me. I had no other phone and really needed help!
Hello Crystal Ford,
Thank you so much for taking the time to leave a review. We're glad to hear that we could help you with your iPhone 12 Pro Max unlock and that you're satisfied with the service received.
We understand your concerns about the costs and we always strive to be transparent about the unlocking process. As stated on our website, all costs are outlined during the checkout process. Initially, an Eligibility Check is performed at a cost of $28.99 to ensure your iPhone meets the network criteria for unlocking. Following this, the Standard Unlocking Payment of $50 is required to proceed with the actual unlocking process.
We apologize for any worry this process caused you, and appreciate your understanding that these steps are in place to ensure the successful unlocking of your device. Now that your unlock is complete, we hope you can enjoy the full benefits of your iPhone 12 Pro Max. If you have any further questions or need additional assistance, please don't hesitate to contact us.
Best wishes,
Charlotte
These people just take your money flat out! They absolutely do nothing! It's some type of low life sitting at his computer stealing your money! Very Sad!
Sent two emails on my issue to customer support and received zero feedback. Would not recommend. There are also what I would call hidden fees. Not satisfied.
Very quick amd easy, all you have to do is follow instruction.
Hi Shaun Gillamac,
Thank you for your feedback! I’m glad to hear that you found the unlocking process quick and easy. Your order status is marked as "Unlock Complete," which means your iPhone 11 should now be unlocked successfully.
If you have any further questions or if there's anything else you need help with, feel free to ask. We're here to help you.
Best regards!
Easy to follow unlocking service - all completed within 30 mins.
Hi Charles,
Thank you for sharing your experience! I'm glad to hear that our unlocking service was easy to follow and completed quickly. If you have any questions or need assistance with your unlocked iPhone 11 Pro Max, feel free to reach out. We're here to help!
Best,
Charlotte
Thank you MobileUnlocks for your quick and easy service. It was much easier than I expected.
Hi Evelyn,
Thank you so much for your lovely feedback and for sharing your experience! We're thrilled to hear that you found our service quick and straightforward. It's great to know that our customer service team was able to assist you promptly.
If you have any other devices that need unlocking or any other questions in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
It was quicker to get the codes then expected. Very pleased, thanks
Hi Shanaz Kumari!
Thank you so much for your positive feedback! We're thrilled to hear that you found the unlocking process quicker than expected. It’s great to know that our good reviews resonated with you. If you have any further questions or need assistance with your Samsung Galaxy S9, feel free to reach out. We’re here to help!
Best,
Charlotte
My experience with mobileunlocks is a positive one My order was generated quickly and code sent was successful.
Hi Mr. Stackhouse,
Thank you for sharing your positive experience with mobileunlocks! We're delighted to hear that your order was processed quickly and that the code provided worked successfully for your Samsung STAR 3 GT-S5220. Your support is greatly appreciated.
Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
It worked but felt a little bit sneaky hiding the extra 33 euros on the small print
Hi R Irven,
Thank you for your feedback and for choosing MobileUnlocks.
I understand your concern regarding the extra €33 payment. Please note that all costs, including the Eligibility Check (€13.49) and the Standard Unlock (€33), are clearly outlined on the checkout page prior to purchase.
For your Samsung S3, the unlock is now complete. Your unlock code is "79717295". If your phone doesn't prompt for an unlock code when you insert a non-EE SIM card, a Remote USB Unlock at an additional fee will be necessary.
We aim to provide a seamless unlocking experience and your feedback helps us improve. If you need any further assistance or decide to proceed with the Remote USB Unlock, please let me know.
Best regards,
Charlotte
Does as it says on the tin. You need to wait for codes to come through but instructions fully given
Hey Dan
Thanks for the review! I can see that we issued your codes in 3 minutes from the time you purchased.
Charlotte
I was suckered in to this scam, paid $15USD to find out that that was an evaluation fee. A further $54 was required to unlock the phone. Went on EBay and paid $3 CAD and within a half-hour I had an unlocked phone.
Tuve un caso especial. Cuando pagué para el desbloqueo semi-premium resultó que necesitaba el desbloqueo premium que sería más caro, dude por un tiempo pero al final decidí pagar por el desbloqueo premium por que todo parecía legítimo, por lo menos no debía pagar la cuota completa, en su lugar solo la diferencia entre el desbloqueo semi-premium y el premium.
Tardo más de lo esperado pero al final vi en los ajustes de mi iPhone "Sin restricciones de SIM", de verdad un alivio.
Muy recomendable, se tardará más o menos dependiendo de tu caso, especialmente si tiene deuda, pero al final cumplen o te regresan tu dinero.
My iPhone is was unlocked before the days given, and I thought I was just throwing my money away from the beginning. But at the end I was excited.
Hi there!
Thank you so much for your positive feedback! We're thrilled to hear that your iPhone was unlocked promptly and that our customer service team was able to assist you effectively. It's great to know that you found our service trustworthy and that you would recommend us to your friends.
If you have any other questions or need further assistance, feel free to reach out.
Best regards,
Charlotte
They advertise they can unlock a phone in 15 minutes for $14.99 but thats just for the precheck and then they milk you for $45 more dollars, 3 weeks pass and they still couldn't unlock it and now are requesting I pay for thier premium service and want more money! Haha what a joke ****DO NOT USE*****
The process started of ok. When it came to putting in the code it would not unlock informed MobileUnlocks by email with details but never replied.Cost a lot of money for nothing.
The unlocking service from MobileUnlocks was first class, very quick and efficient, easy to follow instructions and I highly recommend their service to any customers.
Hello J Beales,
Thank you for your fantastic feedback! We're thrilled to hear that your experience with MobileUnlocks was top-notch. It's wonderful to know that the instructions were clear and the service met your needs efficiently.
Should you need assistance in the future or have friends and family looking to unlock their devices, we'd be more than happy to help. Thanks again for your recommendation and for choosing us for your iPhone X's unlocking process.
Wishing you all the best with your now unlocked iPhone!
Warm regards,
Charlotte
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandro,
I'm sorry to hear about the confusion regarding the unlocking of your iPhone. It seems there may have been a misunderstanding about the status of your phone. However, based on the information provided, our service was successful as your order status is "Unlock Complete".
As per our policies, we do not offer refunds for services already rendered, which in this case is the Eligibility Check and the Standard Unlock service that you've paid for. These are non-refundable as outlined in our terms (7.3 and 7.4) and mentioned in our refund policy under "Already Unlocked phones."
Moreover, understanding that the service was not applied due to the phone being already unlocked, suggests the procedure we offered was not the cause of the issue. It could be linked to the taxes registration you've mentioned, which is outside of the services we provide.
We strive for customer satisfaction, so if there’s anything else we can assist you with, or if you require further clarification, please don't hesitate to reach out. We value your patronage and would love to ensure a happy resolution to your experience.
Warm regards,
Charlotte