Was skeptical at first, but that was due my not reading the process before I started, if I had I would have realized that a second email was coming that I had to follow. Once I did however, the process was quick and easy. The iPhone I was unlocking was from the USA and I was unlocking for use in Canada but they handled the process quick and easy for me. My advice, read the process before you start so you don't waste time like I did.