Overview
MobileUnlocks has a rating of 4.4 stars from 2,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
They did their best to get my old Nokia unlocked but it was unsuccessful so I ended up getting a partial refund other than the phone verification charges. I recommended that they do actually act on their Support Pages within the time framework they state (which did not happen) and it was only later that I received a full explanation. I'm sure that they can deal with the majority of phone unlocks satisfactorily although mine seemed to be A Phone Too Far
I wanted to give my old iPhone to my granddaughter but it was locked to previous service provider. The service was quick and easy to use and was able to use in under 30 minutes
Hi Venetia Matthews,
Thank you for sharing your positive experience! We're thrilled to know that you could quickly unlock your old iPhone and pass it on to your granddaughter. It's great to hear that you found our service efficient and easy to use. If you need any further assistance in the future or have any more devices that need unlocking, feel free to reach out!
Best regards,
Charlotte
They lead you to believe that your unlock will be $14.99, but that turns out to be only for a check. Then they require another $50, on top of the $14.99 to unlock the phone. They don't tell you up front that it's going to cost $64.99. And by the time you find that out, your $14.99 is not refundable. Total dastardly scammers. Don't get sucked in.
Great to find this app. Easy to use and it take a few days then your phone will be unlock without going to physical store.
Hi Jolly Cheng,
Thank you for your positive feedback! I'm thrilled to hear that you found our service easy to use and that your iPhone 14 is now successfully unlocked. We aim to make the process as smooth and convenient as possible for our customers. If you have any more questions or need further assistance, feel free to reach out.
Enjoy your newly unlocked phone!
Best regards,
Charlotte
Easy to follow instructions, really appreciate it that I could track the progress of unlocking the phone. Highly recommend this site.
Hi Nadia,
Thank you so much for your positive feedback! We're thrilled to hear that you found our instructions easy to follow and appreciated the ability to track your unlock's progress. Your recommendation means a lot to us.
If you have any further questions or need assistance in the future, feel free to reach out.
Enjoy your newly unlocked iPhone 11 Pro Max!
Best regards,
Charlotte
Paid $14 for a service that was clearly described a sim unlock. After paid, the asked for $69 more. According to them, the $14 step was for a "Pre-Order IMEI Unlock", so in order to "Unlock" I had to pay more! In addition, there's absolutely no way to recover your money. STAY AWAY, they are scammers. Confirmed.
Hello,
Thank you for sharing your concerns with us. I'm sorry to hear about the confusion regarding the charges for our unlocking services.
The initial payment you made covers the cost of the Eligibility Check, which is a necessary step in our unlocking process. We always strive to be transparent about our service structure, which includes an Eligibility Check followed by an Unlocking Payment, and these costs are outlined on the checkout page prior to purchase.
We understand that the additional payment required for the actual unlock service can be surprising, but please rest assured that this two-step process is standard practice to ensure that your phone can be successfully unlocked.
Your unlock is currently awaiting the final payment, and we urge you to consider completing this step so we can proceed with the service you initially sought. Our team is here to support you throughout this process, and we would like to help you achieve a positive outcome.
If you have any further questions or need assistance with the next steps, please do not hesitate to contact our Live Support through your tracking page. Your satisfaction is important to us, and we're committed to making sure we can address your needs appropriately.
Kind regards,
Charlotte
Total Rip Off. I ended up paying them for a service that failed that I later got free. They are taking money from the vulnerable and elderly and not delivering. A pity they aren't UK based. If they were, I'd use U K laws to to try and stop them fooling others.
I'll have a good idea of how good it is when I've had working proof it's unlocked
Took less than 10 minutes and super simple. Easy instructions, very fast and pretty cheap as well.
Hi Anthony,
Thank you for your positive feedback! We're thrilled to hear that you found our process simple and fast. It’s great to know that our instructions helped make unlocking your iPhone 13 easy for you.
If you have any questions or need further assistance, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte
I paid for them to unlock my phone, then I realized ny carrier do it for free. Then I tried to cancel and ask for refund, they basically said that once you paid, there's no way to get your money back unless they decide they can't do the service. Total scam.
Easy to follow instructions, easy transaction. The whole process took approximately 5 minutes. Highly Recommended.
Hello A.w.hill Smith,
Thank you for sharing your positive experience with us! We're delighted to hear that you found the instructions easy to follow and that the process was quick and smooth for unlocking your Samsung Galaxy A70 from EE UK. Your recommendation means a lot to us.
If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy your newly unlocked phone!
Best regards,
Charlotte
I bought a phone from a friend who didn't realise that it was locked to a specific network so googled the best way forward to unlock the phone your company came up so I tried and I'm very satisfied with the results
Hello Mrs. Freeman,
Thank you for taking the time to leave us a review. We're thrilled to hear that you're very satisfied with the results of unlocking your Samsung S10 from EE UK. It's great to know our services met your needs and expectations. If you need any more assistance or have further questions, please don't hesitate to reach out.
Warm regards,
Charlotte
The service I experienced was amazing; I got exactly what I needed without too much stress. Compared to what I had to deal with trying to sort my phone out with the provider. Even though you have to pay for getting your phone unlocked it was well worth it. Vodafone were no help!
I was a little hesitant about using an on-line unlocking site but decided to give it a go. I paid my money and waited. A message popped up to say it would take an hour. No joy after an hour. I then had to go out so left the phone at home. When I got back, four or five hours later,I found it had completed the unlock and the phone was ready to use.
I was very impressed and should I need to unlock any other phones I will not hesitate to use MobileUnlocks again.
Hello John,
Thank you for taking the time to leave us your thoughts! We're thrilled to hear that your iPhone 11 Pro Max is now unlocked and ready for use, even if it took a bit longer than expected. We understand how important it is for these processes to go smoothly, and we appreciate your patience. Should you need to unlock more phones in the future, we'd be delighted to assist you again.
Reason I chose this business: It's great to know our positive reviews stood out to you, and it was our pleasure to meet your expectations. Remember, we're here to help with any future mobile unlocking needs you might have.
Quality: We strive to deliver quality service, and we're pleased to know we succeeded with your order. Enjoy the freedom of your newly unlocked device!
If there’s anything else you need assistance with, we're just a message away.
Best regards,
Charlotte
I got an iphone se unlocked for other mobile operators
Hi Lyuba Gavrilova,
Thank you for taking the time to leave a review! We're glad to hear you've successfully unlocked your iPhone SE. If there’s anything we can do to make your experience even better or if you have any questions about using your phone with other networks, please let us know. Your satisfaction is important to us!
Best regards!
Absolutely brilliant service and well worth the money
Hi Dale,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service brilliant and worth the money. Your satisfaction means a lot to us, and we appreciate your trust in choosing us based on good reviews.
If you have any questions or need further assistance with your iPhone 11 unlock, feel free to reach out. We're here to help you every step of the way!
Best regards,
Charlotte
Took some time, but the unlock codes arrived. Great service
Hi Michael Tesoriero,
Thank you for your feedback! We truly appreciate your patience while waiting for your unlock codes. It's great to hear that you're happy with the service!
If you have any questions while using the codes for your Samsung Galaxy S10 (NCK=2708050802869750, MCK=1846419137380390), please don't hesitate to reach out. We’re here to help ensure everything goes smoothly!
Thanks again for choosing MobileUnlocks!
Best,
Charlotte
Nice and easy process and clear instructions pricing was strange to stages but end result was good
Hi Alexis,
Thank you for sharing your experience, and I'm glad to hear that you found the process nice and easy! I understand that the two-stage payment process might feel unusual at first, but it helps us ensure everything runs smoothly for your unlock. Since your Galaxy S21 5G is now unlocked, you're all set to use your device with any network.
If you have any further questions or need assistance, don’t hesitate to reach out. Happy connecting!
Best,
Charlotte
They unlocked my phone very fast! I really had no idea it would work.
Hi Brittany!
Thank you so much for your kind words! We're thrilled to hear that your unlocking experience went smoothly and quickly. We always aim to provide the best service possible, so it’s wonderful to know that we met your expectations. If you need any further assistance or have any questions, feel free to reach out. Enjoy your unlocked iPhone 15 Pro Max!
Best,
Charlotte
The process of unlock is an unclear method to unlock a device. It is not clear the first fee is an 'eligibility check' and that upon success there is a further unlock fee to pay which in my case was much higher than the initial amount expected. Shady tactics at the least. Proceeding anyway the unlock was to be completed within 24 hours. After cycling twice and the being further delayed the unlock was completed after a week...
Hello Mr. Workman,
Thank you for taking the time to provide your feedback. I'm sorry to hear that the process was not as clear as it should have been. We always strive to ensure that our customers understand the unlocking process, which involves an Eligibility Check followed by the Unlocking Payment, and we mention this on the checkout page prior to purchase. As you've noted, you've made two payments – £11.99 for the Eligibility Check and £26 for the Standard Unlock.
In line with our commitment to quality service, we aim to complete unlocks promptly, and I apologize for the unexpected delay with your iPhone SE from Vodafone UK. While we provide estimated delivery times based on the prior week's unlocks, various factors can influence these times, and I'm glad we were able to successfully unlock your device, despite the setback.
We value your business and while I understand you're disappointed, it's great to hear the unlock has been completed. Your experience is important to us, and we hope to have the opportunity to serve you better in the future. If you have any further concerns or need assistance, please do not hesitate to reach out.
Warm regards,
Charlotte
They will charge you $25 to lure you in then they will say you passed the check and to unlock it you need to pay another $45. After you paid that, they will tell you they can not unlock your phone and will only give you store credit.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mr. Kinnair,
Thank you for taking the time to leave a review. I'm truly sorry to hear that your experience did not meet the standards you expected, especially with regards to the support time frame.
We do our utmost to adhere to our stated support response times, and I apologize for the inconvenience caused by any delay in providing you with a full explanation. We continuously strive to improve our services and your feedback is instrumental in that process.
Although we were unable to unlock your Nokia RM-1111, we're thankful that you recognize our effort and understand that some cases, like with older models, present unique challenges.
We are committed to dealing with the majority of phone unlocks successfully, and we learn from every exceptional case like yours to enhance our service. Your comments are valuable, and we will certainly take them on board to improve our customer support response.
If there are any further actions we can take to help with your mobile needs or you have additional feedback, please don’t hesitate to get in touch.
Best Regards,
Charlotte