MobileUnlocks Reviews Summary
MobileUnlocks has a rating of 4.4 stars from 2,618 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
Son had damaged his new phone, until we could get it replaced, we had an old spare phone on a different network, mobile unlocks came to our rescue and offered a safe, easy communication and cheap solution, total cost £20.98 and unlocked within 30mins
At first I was unsure about the process especially once you have done the initial checks there is a second payment to make which I didn't feel was made very clear at first, however once paid for the process was seamless and they did exactly what they said they would. You can track what is happening and that is reassuring and all went quickly and smooth. Saves a lot of time on the phone trying to unlock your phone
Hi Chris,
Thank you so much for sharing your feedback! I'm glad to hear that the unlocking process was seamless and that you found the tracking feature reassuring.
I totally understand that the initial eligibility check followed by the unlocking payment could feel like two steps, but we do outline all costs on the checkout page beforehand to ensure transparency. This helps us to provide the best possible service.
If you have any more questions or need assistance, feel free to reach out. We're here to help!
Best,
Charlotte
Had tried via the Network provider but was difficult to get through call centres. I was a bit sceptical but MU worked straight away and within 30 mins phone was sorted. Very smooth, stress free transaction.
Hi James,
Thank you for your feedback! I'm glad to hear that your iPhone 8 unlock was sorted quickly and smoothly—great to know the process was stress-free for you!
I understand your concern about the two-stage pricing. We strive to be as transparent as possible, and all costs are outlined on the checkout page before purchase to ensure clarity. Your initial payment of £11.99 was for the Eligibility Check, followed by the £26 for the Standard Unlock. This two-step process helps us verify your phone’s specific requirements to ensure a successful unlock.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best,
Charlotte
My phone got smashed on holiday and a friend leant me a spare phone to use, but it was locked to a provider that wasn't mine. Doing some digging, I found out I needed an NCK code, and this is something an airtime provider can not provide.
Searching the Web, mobile unlocks was the top search, so I sent for it. Personally I thought it looked a bit dodgy, but I went for it as I really needed a phone to use. They charge you £11 at first to do checks on the phone, a bit like when you're buying a car, is it stolen etc. Then, when they tell you they can unlock your phone, which I thought they would have done, they asked for another £26 to actually give you the code, I really thought I'd been scammed! I went with it though, paid the money, and a couple hours later I had a code and my friends phone was unlocked with the code. I was really shocked how good and easy the whole service was, even though it was quite expensive.
I then received an email to leave a review to get £10 back, even more surprised! Overall extremely impressed and it works like a charm.
Thank you Mobile Unlocks.
Hi Richard,
Thank you for sharing your experience! I'm so glad to hear that you found our service effective and easy to use, especially given the situation with your phone. It’s great that you could unlock your friend's device swiftly!
I understand the initial payments may have felt a bit daunting, but every cost is outlined on our checkout page to ensure transparency. Your security checks and unlocking payment were necessary steps to ensure everything was handled correctly, so thank you for your patience throughout the process!
If you have any further questions or need assistance, please don’t hesitate to reach out. Enjoy your unlocked phone!
Best,
Charlotte
Incredible service from mobile unlocks did my phone with 30 second unbelievable thankyou
Hi Kieran,
Thank you for your fantastic review! We're thrilled to hear that you found our service quick and efficient. Your satisfaction is our priority, and we always aim for speedy solutions.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best,
Charlotte
J'ai beaucoup apprécié le suivi au long du processus. En effet le service client m'a informé de chaque etape
De maniere détaillée et le résultat fut comme prévu!
Bonjour Sofiane Farrah, Merci beaucoup pour vos gentils mots! Nous sommes ravis d'apprendre que vous avez apprécié notre suivi et que votre expérience a répondu à vos attentes. Notre équipe s'efforce de fournir une communication claire et des solutions efficaces, notamment en ce qui concerne le déblocage de votre téléphone à l'étranger. Si vous avez d'autres questions ou si vous avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement!
Even though I did not like the fact that Mobile Unlocks did not notify me of the full price of the update in the beginning itself- I am extremely happy that they unlocked my mobile faster than anticipated.
Hi Vangala Prasad,
Thank you for taking the time to share your feedback! I'm so glad to hear that we were able to unlock your iPhone 14 Pro Max faster than expected. We always aim to provide a smooth experience even if the pricing structure can feel a bit confusing at times.
Just to clarify, all costs are clearly outlined during the checkout process, and we appreciate your understanding of the necessary steps involved. If you have any questions or need assistance with anything else, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
The phone was unlocked. It took much more money (£44.99) and time (14 days!) than I expected after reading the large capital letters on the home webpage, so read small letters as well. For me, it is a clear scam!
Communication wasn't better, in most time, it was copied and past similar messages with out-of-topic information that I needed. Poor communication about progress and time scale, every time it was "in the next 24 hours all will be completed".
Use that if this is your last option and your cell phone is worth.
Hi Bartlomiej,
Thank you for sharing your feedback with us. I understand your frustration regarding the payment process and the timeline for unlocking your iPhone 6 Plus. It's important to note that the costs associated with the Eligibility Check and the unlocking service are clearly outlined on our checkout page before purchase.
I'm glad to inform you that your unlock is complete! I appreciate your patience as we worked through the process. If you have any further questions about the status or need assistance with your unlocked device, please don’t hesitate to reach out. We're here to help!
Best regards,
Charlotte
The company need to inform you that the total cost is more once the do the first payment
Hi Isaac Adam,
Thank you for your review! I understand that it can be frustrating to see multiple payments for the unlocking process. Just to clarify, you successfully completed the Eligibility Check for £11.99 and the Standard Unlock for £26, which are necessary steps to ensure your iPhone 11 Pro Max is unlocked from EE UK.
Since your order status is "Unlock Complete," you should be all set to use your phone on any compatible network! If you need assistance with anything else or have further questions about the unlock process, feel free to reach out. We're here to help!
Best,
Charlotte
Outstanding service. I was a bit sceptical in the beginning, as it was my first time unlocking a mobile using an online service. The pre order eligibility costing £11.99, which I at first thought was the charge for unlocking the phone ensured the unlocking process would work for my phone After that I paid a further £26 to get the phone unlocked. All those steps took very little time and were simple to follow and my phone was unlocked in literally a few minutes.
Despite some confusion over the overall cost when I started (which was about the same as most phone shops) I am very satisfied with my purchase and the service which was very fast and easy to use. I will use your services again as it was a quick simple and reliable way to unlock my phone.
Hi F Hockenhull,
Thank you so much for your wonderful review! We're thrilled to hear that your experience with us was fast, simple, and reliable. It's great that you found the step-by-step process straightforward. Your understanding of the initial eligibility check being separate from the unlocking payment really helps clarify the process.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We’re here to help and look forward to unlocking more phones for you down the line!
Best,
Charlotte
Needed to get an old phone unlocked for my granddaughter, followed the instructions and done within minutes!
Great service and reliable, thanks 👍
Hi Mr. Durall,
Thank you so much for your positive feedback! We're thrilled to hear that you found our service reliable and that the unlocking process for your granddaughter's phone was quick and easy. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy the newfound freedom with your unlocked Samsung Galaxy A70!
Best regards,
Charlotte
Exelente servicio me soluciono mi problema en el tiempo prometido
Hola Juan, ¡muchas gracias por tus comentarios positivos! Nos alegra saber que tu problema se resolvió en el tiempo prometido. Nuestro objetivo es brindar un servicio confiable y eficiente, y es genial saber que cumplimos con tus expectativas. Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Disfruta usando tu Galaxy S23 Ultra desbloqueado! Saludos, Charlotte
That my experience (Given the current status of your order as "Hard-Locked," you are entitled to a refund for the $50 Standard Unlock payment, as it aligns with our policy under the circumstances where the phone cannot be unlocked)., this is first time she can not complete process unlock my phone, after 3 months, every week I ask to return my money to mastercard because my phone already prove do not need unlock, it belong global version. She gave me different answer (your device is marked as "Hard-Locked." According to our refund policy, refunds cannot be processed for devices in this status, as it means we cannot proceed with unlocking the phone). That dishonst behavor I can not accept her answer. But why the first 3 months you write I can get unlock process refund 50US dallars, and I push you told me your rule can not refund just for credit next service. Oppo told me your service is illegial in business, would you show the agreement that oppo agree you to unlock my phone, my phone is glable version, you do nothing for me. And show me what GST and PST NO if you paid money for Telus service. Telus not my SIM card company why you check Telus mobile,
Hi Min-jen Cheng,
I’m sorry to hear about your frustration regarding the unlocking process for your Find X7. I understand this process has taken a bit longer than anticipated, and it can be very disappointing.
Currently, your phone's status as "Hard-Locked" means we cannot proceed with unlocking it, hence a refund for the $50 Standard Unlock payment is not possible according to our policy. I know this isn’t the response you were hoping for, but please know that all costs, including the necessity of the Eligibility Check and Standard Unlock, were outlined before the purchase.
If your device is indeed a global version and there are further details we should consider, I encourage you to share that information so we can explore other options. You can also use your credit note for future services. Your satisfaction is important to us, and we want to help you find the best resolution.
Thank you for your understanding!
Best regards,
Charlotte
Having a conversation with my friend I mentioned needing my Samsung a12 unlocked and he told me about
Mobileunlocks.so I decided to use them. I found it very easy to follow the procedure and everything worked out perfectly. Thank you mobileunlocks
Hi Thomas Hunter,
Thank you so much for your kind words! We're thrilled to hear that everything worked out perfectly for your Samsung Galaxy A12 Nacho. It's always great to know that recommendations from friends lead to happy experiences. If you ever need assistance in the future or have any questions, feel free to reach out. Enjoy your unlocked phone!
Best regards!
Thought it was a scam at first because it took 4 days for my unlock code but eventually got my code and could use my phone straight away very satisfied
Hi Sasha,
Thank you so much for your feedback! I'm glad to hear you received your unlock code and were able to use your phone right away. We understand that waiting can be a bit frustrating, but we appreciate your patience as we worked through the process.
Your experience means a lot to us, and we're here if you have any further questions or need assistance. Enjoy using your unlocked Samsung SM-A155F/N!
Best regards,
Charlotte
Was so easy to unblock phone and with ease 5 star for sure
Hi Troy,
Thank you so much for your wonderful review! We're thrilled to hear that you found the unlocking process easy and that our service met your expectations. Your positive feedback motivates us to keep delivering great experiences!
If you have any questions or need further assistance with your Samsung Galaxy A3, feel free to reach out. We're here to help!
Best regards,
Charlotte
It cost money three different times $101 being the last time it took longer than it was supposed to take by at least 3 days but overall I got the mission accomplished
Hi Brandon,
Thank you for sharing your experience with us! I’m glad to hear that you were ultimately able to unlock your Galaxy A53 5G, even if it took a bit longer than expected. The unlocking process does involve several steps, including the Eligibility Check and Unlocking Payment, which can sometimes lead to multiple payments being needed.
I appreciate your patience throughout the process. If you ever have questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Charlotte
Fantastic job had no problems and great customer service and now my phone works fantastic
Hi Lee,
Thank you so much for your kind words! We’re thrilled to hear that your iPhone 14 Pro is now working fantastically. It’s great to know that you found our customer service helpful and quick to respond. Your positive feedback means a lot to us and encourages us to continue providing top-notch service.
If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy your unlocked phone!
Best,
Charlotte
They help me with the unlock of my phone when ever I had a question what the chat personal they got back to me with a fast response. Thats great customer service
Hi Rogelio Salas,
Thank you for sharing your positive experience! We're thrilled to hear that our chat support has been helpful and responsive. Your feedback is invaluable to us, and we appreciate your trust in our services based on the great reviews.
If you have any further questions about your aPhone unlock or the process, don’t hesitate to reach out. We're here to ensure you have a seamless experience!
Best regards,
Charlotte
The site was very easy to negotiate and every step was straightforward. In just a few minutes my phone was successfully unlocked.
Hi G Grysa,
Thank you so much for your wonderful review! We're thrilled to hear that the unlocking process for your Galaxy S21 5G was quick and successful. It's great to know that we could provide a solution where your network provider couldn't.
If you need any further assistance or have any questions about future unlocks, feel free to reach out. We're here to help!
Best regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kerry,
Thank you so much for taking the time to share your experience! I'm thrilled to hear that our service was able to help you unlock your old spare phone quickly and efficiently. It’s great to know that you found our communication to be fast, secure, and reliable.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Best regards,
Charlotte