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Mobile Unlocked

How would you rate Mobile Unlocked?
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Georgia
1 review
0 helpful votes
Follow Bill L.
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I entered in an agreement to have my iphone unlocked for $26.00. After having paid $26.00, more money ($75?) was later requested. Receiving that notice I suspected this enterprise is a sham and did not send more money. My Iphone remains locked and I am dissatisfied.

Date of experience: September 26, 2023
Florida
1 review
0 helpful votes
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They are lousy
April 28, 2023

They are deceptive since in reality they charge you exaggerated figures, they also take much longer than the time they actually guarantee. If you don't want to waste your time, I recommend that you never use this service. Look for other companies this is the worst

Date of experience: March 29, 2023
Tennessee
1 review
0 helpful votes
Follow Marc H.
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I have unlocked several phones in recent years, it has never cost me as much in wasted time, stress, aggravation and money as it has with Mobile Unlocked.

We have fully paid for your services, all we want now is our unlock code.

Date of experience: August 9, 2023

We had considerable trouble paying you only because...
July 25, 2023
Previous review

We had considerable trouble paying you only because you are not here in US. We learned late in the day most of the issue was our bank, not you.

Date of experience: July 25, 2023
North Macedonia
1 review
0 helpful votes
Follow Bojana K.
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I requested to have my phone unlocked by this mobile company and was charged $48 for the service. However, the company did not fulfill its obligations and my phone remained locked. Despite reaching out to them multiple times, they were unresponsive and provided no updates on the status of my request. I am disappointed with the level of customer service and the lack of professionalism from this company. I would not recommend them to anyone and would advise others to avoid their services.

Date of experience: April 21, 2023
Texas
1 review
0 helpful votes
Follow Michael W.
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This is a scam, they only do what you can do for free if they even do that. They charge you then you hear nothing. Stay as far away from this place as you can. There ripping me off right now and ain't $#*! I can do but warn you all

Date of experience: December 19, 2023
Virginia
2 reviews
2 helpful votes
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Misleading refuses to issue refunds
March 18, 2023

They charged me $28 for their service only to surprise me with an additional $70.80 charge. They then asked for a picture of my drivers license with I was uncomfortable with so I asked to be refunded. I was ignored and they proceeded anyway. I've asked to be refunded several times now and have simply been ignored. I contacted the service provider that has the phone locked and they can unlock the phone free of charge. This service is a scam. Beware!

Date of experience: February 16, 2023
North Carolina
1 review
0 helpful votes
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There are hidden charges!
August 1, 2023

They say no hidden charges, but there are. After paying 26 USD, they asked to pay another additional 79 USD.

https://www.mobileunlocked.com/unlock-phone/iphone/13-pro-max-unlock

Waiting for more details from them, but this is a good signal they are unfair.

Date of experience: July 2, 2023
Alabama
1 review
0 helpful votes
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Terrible service
October 30, 2023

I wanted to get my phone unlocked,

First I paid 29 dollars for them to check eligibility of unlocking. It came out it is eligible.

Then I paid 99 dollars to unlock. After a month, I had to contact with them because phone was still locked. (definitely they did not come back to me with a reason - they claim they do it in 72 hours)

They said phone is blocked and they can not unlock it. So basically their eligibility service is useless. Plus they charges me total 128 dollars and now they offer to refund only 49 dollars.

I would never use this web site again. Definitely not suggested.

Date of experience: September 30, 2023
Ireland
1 review
0 helpful votes
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No order
September 2, 2024
Updated review

Paid for 2 payments to gety phone unlocked over a week ago and I'm still waiting absolutely shocking customer service

Date of experience: August 23, 2024

Great service
August 23, 2024
Previous review

Great service

Date of experience: August 13, 2024
North Carolina
1 review
0 helpful votes
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Do not use
February 3, 2024

I asked them for help they told me my phone could be unlocked but I had to pay another $79 after I had already paid $26. Waited a couple days with no progress contacted them they said they were still waiting it could take up to 30 days and that was what I agreed to in contract. After 30 days I then asked for refund because there was still no progress. They told me phone was locked to carrier and they could not unlock it and could only give me 50% of what I paid back. I still have not seen the refund! This is a fake site!Contact phone company. Do not pay them a dime!

Date of experience: January 27, 2024
Pakistan
1 review
0 helpful votes
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Unbeatable
June 21, 2024

This website provided an excellent service. I needed my phone unlocked for an upcoming trip, and they delivered as promised. The instructions were clear. The pricing was fair, and the convenience was unbeatable.

Date of experience: June 11, 2024
Pennsylvania
1 review
1 helpful vote
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Don't use this place
July 7, 2023

These people will sell you a unlock for 129.00 don't let the 29.00 get you it will only say you can unlock it and to finish it your gonna pay98.98 so around 128.00 I needed this done with in 5 days I should of had plenty of time considering there was up to 72 hours I reached out and was told it's a estimate and is a variable well don't put faith there gonna get it done it will cost me about 1200 dollars to buy another phone because I need one for work these people will not deliver there promise in the time they said! Good luck if you use them that's ones on you btw if you don't cancel your order your refund won't even be looked at until 30 days so also you don't get a reciept you get a link which is sketchy in itself

+1
Date of experience: June 7, 2023
Canada
1 review
0 helpful votes
Follow Heather L.
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This is a rip off
November 14, 2022

It took 2 full days for them to unlock my phone. First of all I was charged $30 just to apply, Then finally they sent me a message saying I could unlock it but it would cost me another $87 because "a phone is an expensive instrument" and you owe the company money. I own the phone outright and it is cheaper for me to buy an entirely new one so I didn't procede with the unlocking and spent $30 for nothing. This site is dishonest and a rip off.

Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 15, 2022
Jordan
1 review
0 helpful votes
Follow Mahmoud j.
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The website is full of instant unlock code messages so you get the idea your are paying for unlocking. However, it turns out the first fee you pay is just for "checking" if yiu device can be unlocked. For my galaxy s22 ultra was $30. After a day they can back and told me your device is eligible for unlock. Please pay additional $85 to unlock.
I feel I was mislead and it wasn't clear that's the process

Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2023
Pennsylvania
1 review
0 helpful votes
Follow Fernando P.
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This is a scam website that runs a bait and switched. They advertise a phone unlock for $26 and then contact you a few days later saying it now costs an additional $50 to unlock the phone. Days later they contact you with an email saying the phone is now unlocked but nothing. They phone is still locked and they do not respond to any emails or inquiries for a refund.

Date of experience: July 28, 2023
California
1 review
0 helpful votes
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Iphone 13 pro
August 19, 2023

I paid $26 to get the phone unlocked. After one day, they email back and ask another $105 to unlock my phone. This is a scam! I when to ebay and spend $10 to get a chip to unlocked. This company is not honest stay away.

Date of experience: July 20, 2023
Pakistan
1 review
0 helpful votes
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Outstanding
July 16, 2024

Outstanding customer support and rapid service delivery. They answered all my questions quickly and clearly. The pricing is very reasonable for the level of service offered.

Date of experience: July 6, 2024
Florida
1 review
0 helpful votes
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Scam
April 3, 2023

Scam company, they offer a good service to be ready the next 24 hours, when you pay.then they say the have 30 says to unlock the phone, unlock a phone takes seconds, the hide its terms as any scam company does

Date of experience: March 4, 2023
Virginia
1 review
0 helpful votes
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Easy
October 12, 2023

So far so good. I paid twice for this service. I did not understand what I need to see to confirm unlocked. Hence, when I clicked unlock, it asked me to pay again. First it was $7 then $26. It should be clearer what one is paying for. I demand a refund.

Date of experience: October 12, 2023
Massachusetts
1 review
0 helpful votes
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Unlock AT&T phone
April 9, 2023

Said they had checked and COULD do it, but wanted ANOTHER 29.00 to actually do it. Complete fraud. The wording misleads you to thinking it's only 29.00 for the complete service, and it's a lie. When you think it was complete, then they say 'Oh, that was just the first step.' It's a scam. And they knew up front that AT&T doesn't unlock phones. Scammers. Stole my money.

Date of experience: April 9, 2023

Overview

Mobile Unlocked has a rating of 2.8 stars from 747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mobile Unlocked most frequently mention customer service, complete scam and credit card. Mobile Unlocked ranks 4th among Unlocked Phones sites.

service
337
value
135
shipping
84
returns
109
quality
536
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