MLBShop

I ordered a customized jersey for my son for Christmas. It said it would come on the 20th but it never came. Then it said it would come on the 24th but it never came. Then it said it would come on the 30th but it still never came. I contacted the company and they told me it was lost, but they were never going to contact me and tell me that. They ruined my son's Christmas and did not give a $#*!. Nothing was offered as compensation, just told me they will refund my money within 2-7 days. What a POS company.

I ordered a hoodie fto MLB as a Christmas gift on Dec 4th, they have been providing me with a delivery date since the 13th. Every day my delivery date changes to the next day at the end of each business day. Yet the tracking history says it's in Ohio since December 11th and has not moved. You can't get a hold of anyone customer service sucks! Now I have no gift for my dad for tomorrow. I will never order from them again.

Can't manage to ship a product. Can't manage to cancel an order.

Pretty sure that's their business model because reading other reviews, they consistently refuse to cancel an order ("Oh no we can't." when they can, they just don't want to.) only to ship the item and charge a restocking fee if the person wants to return it.

The best way to get your order shipped is to say you want to cancel it, you'll spend 3 days getting lied to by their customer support but your order will leave so you can't cancel it.

Instead of playing their game I am just gonna keep whatever ends up at my door and I'll be asking my bank to claw the funds back. If they want to apologize with a free order, I'll accept their apology. It's obviously an apology since they said they were cancelling my order yesterday before shipping it today.

Long story short, just buy anywhere else. I hope it goes without saying that this does exclude their other website (Fanatics for sure, I think HatClub is also these idiots but if not HatClub I know they have a third site that's the same website under a different name. Avoid them all.)

It's truly shocking that MLB puts up with this with one of their approved licensees, it's painting them in a terrible light. Hopefully the league cuts ties with this awful company and arranges for someone better to handle their merchandising. Simply terrible.

I ordered and paid for an Arizona D-Backs newborn bodysuit for my granddaughter and what was delivered was a child's S/M NHL Vegas Golden Knights hockey jersey.
An error on their part that should be simple to resolve, right? Nope
It took me over an hour on the phone with various chatbots and humans to get it resolved, I hope.
I'm never going to use them for buying anything again. Absolutely horrible customer service.
Unfortunately, there is a second item on my order that won't be delivered for another 3 weeks that I'm sure won't be correct.

I purchased Men's Cleveland Guardians Columbia Navy Omni-Wick Best Ball Polo, iron-on logo delaminated with 1st wearing.

I ordered a Dodgers shirt and hat on Tuesday for a Friday night game. It said next business day delivery for $4.95, which I paid. Got emailed saying it's on the way, just give it time. By Friday, 3 days later, I click on tracking number and it's fake. I talk to Ontrac and they say MLBshop hasn't even shipped anything yet. You put your email for updated shipping and get nothing. I signed up for updates and got nothing. Don't know if anything will ever show up, but feeling completely scammed at this point. On to dispute charges and try to get money back! Bad experience, so unprofessional and fake. Buyer beware!

Extremely difficult to deal with this company after ordering. Their customer service is non existent. They gladly take your order but after that, you're on your own.
I am accusing the MLB Shop of outright theft and will be contacting my credit card company to help rectify this situation. I have not received the 2nd half of this order nor do I expect it to be fulfilled.

I tried to purchase a Cincinnati Red's De la Cruz jersey. The site showed an advertisement stating, "Up to 30% off site-wide." There is no place to enter a promo code until you put the item in the cart. When you enter the code (POPUP), it says, "This promotion does not apply to cart items." What a joke. I wonder if I can file a formal complaint through the Attorney General's Office.

Company is a scam. Don't ordered anything from this place. I ordered a bat, never got the item. They keep saying it had been delivered. Later said wrong item had been shipped, acted like it was my responsibility to find it and finally offered a 10% refund because they lost money. I asked for a proof of delivery twice and they never provided me with one. Beware!

I ordered a Mariners jersey and when I received it, the stitching on the sleeve was already unraveling. I contacted them and asked for a replacement or refund and she offered me free socks on my next order! Is that a joke?! Then she said she would send me another one but I would have to pay for shipping which is $25! I told her no way I'm going to pay more money for a sub standard product. Then she said they would refund me if I will ship it back but because I need to send it to China it will cost a lot! So these items are coming from China! Poor quality and horrible customer service. Do NOT buy anything from them! I thought they were a legit MLB site but I guess not. Don't know why MLB would allow this!

I purchased a Dansby Swanson replica jersey for nearly $100 from mlbshop.com. Shipping was very fast but the product i received is incredibly cheap. Huge disappointment. Now i understand why their website doesnt include customer product reviews. Overpriced junk.

I placed an order 2 weeks ago. When I went to check the status, it showed "order cancelled". I never received notification or acknowledgment of a refund. Contacted customer service via chat. In short, the service was slow and poor. I was told my item was out of stock and back in stock now. They offered me a 30% off 'special code' for my troubles. When I went to the site they were offering 'everyone' 30% off. When I contacted support again, the service was even worse! Additionally, in both experiences, the agent left the chat without the 'conversation' having been completed. I will not buy from them again, despite the fact they offer the exact items I want to purchase!

They can't tell you when somethings shipped or when it's going to get there, their tracking doesn't get updated and when they say it's gonna ship is about a week off (late) it seems from every order I've had, which is a few.

Ordered an item on 10/23 immediately following ALCS final game. Was offered 2 business days shipping for $19.95. I paid it. Called 10/26 since it had not shipped. Was told since it was a special event item that 2 business day shipping does not apply. They would refund my money for shipping and eta of item was 11/06. I ordered the same item from Academy when I got home from work that day. My 83 year old dad received it on 10/28- two days later and free shipping. I will never order from MLB shop again. BTW, it is 10/30 and still haven't received their order.

I ordered a jersey (no personalization or specialty order) and the site told me 3-7 days shipping. I just went ro track my order and it's now pushed out to 30 days!
I cannot cancel because their site doesn't provide a link (as they say they do).
I NEED THIS CANCELED!

Promotion said shipping would be free with entry of pomo code. Code was entered. Only upon finalizing sale did receipt show I was charged $10 shipping and then if I registered with a username, password and personal information would I be sent a $10 rebate. Not what was promised! VERY MISLEADING. Find another site to order from!

I honestly don't even know how this ecommerce business is allowed to operate without a phone number on their site. If you like talking to automated idiotic robotic customer service systems, you've come to the right place. Don't try and return anything. Its one big circle jerk after another. "I'm sorry, we can't find your order." Right. I'm contacting the better business bureau next.

I paid extra for 2-day shipping. Not only has it been a week (and still not delivery) but the tracking from lasership does not work. I sent an email and I received an auto reply saying they will get back to me in 48 hours. This is absolutely awful! Go elsewhere!

STOLE, & REFUSED to refund my purchase & then blamed me! I returned 2 hats, I ordered@ the same time. The hats were delivered@ different times. I retuned the hats in the same plastic bag, rather than 2 plastic bags. MLB customer service acknowledged both hats were received@ the warehouse but were unable to process both hats only 1 of them since I did not use 2 separate plastic bags. MLB customer service said there was NO supervisor I could speak with or file a complaint, since it was MY fault since I put both hats I ordered at the same time in the same plastic bag return.
She started laughing at me & said there was nothing she could do & no one there could help me. She said sorry she could not refund me my money even though I return the item. Now my 10 yr old son is out of his birthday money.