MLBShop

MLB shops is a criminal enterprise illegally conducting business by defrauding the public, They are guilty of pre-purchase selling which means they are selling products and charging peoples credit cards for items that they don't possess they are excepting money for products that they don't have and therefore cannot deliver, when victims complain they lie and say that they are issuing refunds but the refunds are never actually given. The act of pre-purchase selling is illegal in most states and this is why. This web sight MLB shops has thousands of complaints from victims and is still operating under several different factitious names such as Fanatics.com, Buyersedge.com, MLBs.com, MLBShops.com, sportsmerch.com, NFL.com, NFLSHOPS.com etc, etc. at least 13 different websites and Ficticious name statements, all the same people, and in many cases not legally licensed to sell these products

I ordered directly from the MLBshop.com thinking that I was paying for a quality t-shirt.

It was super thin and took about 3 weeks to be delivered.

I purchased a T from Walmart that was an MLB official T fir only 15.95 vs 35.00+ from the MLBshop online - the T from Walmart was a much better material and 1/2 the price. I would strongly advise you NOT TO PURCHASE anything from this shop EVER.

**** SUPER DISSATISFIED ****

What a completed rip off! I feel very cheated!

They do not ship promptly. Have waited over 3 weeks and items have still not shipped. Will never buy from their site again.

Paid $107 for a sweatshirt and when it arrived it didn't fit. When I tried to return, my credit back was $89. I paid $18 to send back a shirt that didn't fit. What a joke!

I ordered 2 mets sweaters in October and was charged before the items were processed or shipped. I waited 2 weeks to receive them just for them to be the wrong size, cheap fabric, and the logo not pressed on straight or in the center. I returned them the same day (Oct 27th) and have yet to get my $100 refund. I waited 10 business days for them to receive the package and upon a live chat was told I had to wait another 7 days for my refund to post... shocker after the full 17 business day wait period no money has been returned. Upon calling a I was told there was a "system error" and that it will be posted in another 2-7 business days. Oh but don't forget the potential for delays as it is now the week of Thanksgiving. I then asked for an email with a time stamp and date as proof that I will now have my money in another 7 days and was told this wasn't an option... when asked for a supervisor there were "none available". Don't order from this site if you expect quality products, returns, or refunds because you will be very disappointed.

My complaint is mainly about shipping... and their dishonest and cheap shipping practices.

1. Order items separately. If you have one item that says that it will ship next day and another that says it will ship when it is ready (I ordered Cubs world Series gear literally the same day that they won) they will ship all items when the one that is not made yet is ready... which could be up to 2 weeks. I am bowing down to the mercy of online retailers as I did not live in my hometown anymore when the cubs won.

2. They use the CHEAPEST method to ship your goods to you. I expect it when it is free shipping but when I pay for it I expect decent shipping. They do FEDEX Post which means it is originated by FEDEX but then shipped by USPS... I don't have a issue with either but when you use 2 different shipping services... you add a middleman... it takes longer... right now I have been waiting 6 days for a hat that was supposed to come on day 7 but now it is continually being pushed back. It has now taken 2 extra days to have my goods delivered to me

3. Customer service is the worst... they will try everything not to refund your money to you... they will offer you store credit everything... the customer service folks also say to you well "I am not authorized to do that"... they are not authorized to do anything.

Just avoid yourself the headache and the emails and calls to customer service.

Shipping service was awful, 12-days after my order, I still had no product and it was being shipped (FedEx lost the shioment) from a facility only 3-hours from my house. Will NEVER ORDER FROM MLBSHOP AGAIN.

I ordered the Gold Glove Display Case and there is no Gold Glove, it's just a STANDARD DISPLAY CASE. The item read, "memorabilia sold separately" but considering the name of the item is GOLD GLOVE DISPLAY CASE one would assume (for the price) that the gold glove was included and the signed baseball was the "memorabilia" that's sold separately. I wish I would have read the reviews about his company BEFORE purchasing from them. Do yourself a favor and shop elsewhere.

I received what I called the gift of a lifetime. A Customized Marlins' Jersey with my favorite Player Isan Díaz. #1
Unfortunately, when I opened the packet and looked at the Jersey, it had a defect. I was quiet disappointed about that. I have made several attempts to contact the MLB Customer Service and the employees Hung up the call in 3 different occasions. Do the land Lines also have a defect? My intention was to have a Spanish speaker, there is no option to select for a Spanish Speakers... after a 30 minutes wait... I finally got in touch with a male employee who immediately put me back to the main menu when I requested a Spanish Speaker. I speak and write English but I am more comfortable communicating in my first language.
Then I spoke with a lady name Uche who took all the information/description of the defected Jersey. Then again phone got disconnected. Duration of Call 1:38 minutes
Then I spoke with an employee named Mary. Who took my number in case of the call getting disconnected. After another 30 minutes wait... she asked me to describe the defected Jersey. I got very upset because I waited too long and the transaction was just about to be done with Ms. Uche. Then she put me with her floor supervisor who appeared to be listening to the call. I explained her my frustration, the situation did not get any better... and again the call got disconnect.
I am in shock, beyond disappointed about the poor customer service and the poor land line service MLB has to deal with their customer. Here are my phone logs reflecting how many attempts have been made and no luck as of yet.

I ordered a Cubs shirt for my husband! I ordered it on September 9 and received it on the 20th. I ordered it as a Christmas gift. I had no idea that because I ordered in September I could not exchange it for a different size. They only gave me 90 days. 150 days if I would have ordered it in November. I called customer service because the 90 days was only a few days short of the 90. They wouldn't budge! HORRIBLE CUSTOMER SERVICE! I WILL NEVER ORDER FROM THIS SITE AGAIN!

Do not ever order from here - it's a pure scam. Abhorrent customer service. Literally impossible to return from international countries

I never got my order. Tried the only way to communicate in their chat bubble with no response. No phone number to call.

This is my first and last experience with this shop. The representatives do not listen! Never again!

Ordered merchandise last month and never received it. I have tried to contact them numerous times and gotten no response. I WOULDN'T ORDER FROM THIS SITE AT ALL.