Ordered an Oakland Athletics jersey for a Christmas gift. The recipient discovered a hole in the back of the jersey. After contacting Customer Service, they offered me 40% off to keep the damaged jersey. I had to write several emails and eventually they agreed to give me a full refund. However, I have to bear the costs of returning their damaged product. If you buy from this website: athleticsmlbshoponline be aware that you might receive defective merchandise and it will cost you to return the item.