Miss Holly

I purchased the beautiful Istelle Dress in Navy Blue from Miss Holly The Label. Amazing quality including little things that really matter like the stitching and the quality of the lace used as the feature for the dress. This dress is also super comfortable which is very rare these days. I am extremely happy with my purchase, it is honestly perfection and I will recommend the label onto friends and family. I will also most definitely re-wear this dress to another event.
The sizing is correct sizing as stated on size guides, I had no issues with sizing unlike other companies I have been through.

I had my reservations on the fitting of the dresses as I have an athletic type of body, but when it came to my doorstep and I tried it on, I was more than happy to find out that I looked like a damn princess in it! I'm planning on getting more dresses and getting my friends to try them! Since I am a photographer, these dresses definitely more than set the mood for a romantic shoot or anything you'd like to style these with!

Never had a problem with the store until last week.
Ordered a dress with express post to have it arrive before my event.
Dress wasn't shipped and told a week for a refund for their stuff up.
So now I have to fork out more money to try replace what wasn't send and wait for my refund to finally appear back in my account.
What should have been a pleasant and easy transaction has turned into an utter nightmare.
Sorry but you've lost a once great customer.

Was so thrilled to order from this gorgeous Australian website and actually have the items come in exactly as pictured and in great quality materials! I ordered two sets- and have already ordered a third because I have never received as many compliments as I did wearing one of their signature sets to a formal ball at my Uni! Their pieces are both classically feminine and fashion forward. My only note is that the skirts on the sets do fit small at least compared to Canadian /US sizing so I would ere on the side of caution when picking a skirt size! Otherwise-these outfits could not be better- so get shopping :)! PS. Did I mention worldwide free shipping?!

I bought a dress from this shop last month. After trying it on, deciding that the dress wasn't for me, I initiated a return request to obtain a refund. I posted the item back to them the next day through Australia Post Express Post (at my own expense). The tracking number shows that the item was received by the vendor two days afterwards.

Their Refunds & Returns policy states that all refunds are processed within 14 working days from receiving the item. After almost two weeks not hearing anything, I contacted them to follow up. I have tried multiple communication channels (emails, phone call, and Facebook message) but receive zero response.

Their Refunds and Returns Policy Refunds & Returns policy states that customers have 30 days to return our order and they can provide an exchange, store credit, or refund, no questions asked. However, I found that the reality is so far from that statement. Yes, they did not ask any questions, but you also did not respond to any of my attempt to resolve the issue. The radio silence is deafening. As a customer, I have done everything right by their policy, so I am just asking for them to return the courtesy. They were responsive up to the point where they have to give me my money back.

I have sought a dispute from my Bank to reverse the transaction as well as lodging a formal complaint with NSW Fair Trading. I hope this business gets shut down as what they are doing is highly unethical. Please stay away from this shop.

Well, let me talk about my bad bad experience with this company. I ordered a customised dress and paid in full amount 20 days ago. And I was just trying to talk to them 3 days ago as it's been almost 20 days, and I want to know how it went with the dress.
Unfortunately, there was only a few response, even though I tried my best to talk to them ( Facebook, Instagram, emails and phone calls) but nothing has been resolved. I am so mad that I don't think I can get my money back or get my dress by my wedding day.
I ordered it on 05/05/2021 expecting it would be arrived before 12/06/2021. At first, the customer service was so keen to respond before I paid. However, They stopped responding right after I paid. They are such scammers and rippers! I saw another review saying that he/she already filed a complaint against them. I don't know what to do … and who can shut them down…
All the positive reviews were in 2017-2018, so I highly doubt whether they are authentic or not. They didn't receive any positive reviews from last year, geese, I never encountered such a problem at all in AU!

I ordered the Tatiana Dress from Miss Holly for my engagement party. After receiving the dress, I noticed that the lace down the bottom had a whole in it. I contacted missholly straight away and explained what happend. I send a photo and told them I will send the dress back to get a new one, but sending the faulty dress back wasn't necessary! They send me a replacement dress! I cannot be happier with their customers service and love the dress!