Mirraw

Ordered item.

Eventually sourced from their warehouse - still ok. I wasn't in a rush - just happy with sari I ordered.

Some issues delivering?

"XpressBees" delivery used(see pic attached below with 1.2/5 stars review history).

Ok - they said they "tried" delivering 3 times.

Uh huh.

MEANWHILE - intended recipient never got package. Her front desk person never received or got anything.

XpressBees reviews are abysmally low. People talking about packages that are kept and never delivered.

Uh huh.

Tried a twice to complain to mirraw. "A decision will be reached on your case in 5 days". Uh huh. 11 days later, I emailed them to see what was up?

Nothing.

Second complaint - mirraw emailed me a receipt with an "X" signature(not the signature of my intended recipient or her front desk) stating package was received.

Figure it out mirraw! The courier kept the package!

Now, on my next trip over, I have to keep my eyes open for a beautifully dressed XpressBees delivery person among all the others! THATS MY SARI!

Thanks mirraw - obviously a delivery issue. No word from them on acceptance of responsibility. No offer to replace.

Uh huh.

Bye!

This is absolutely a fraud and cheat company. DON'T EVER BUY PRODUCT from this website. I just want to mention some fraud employees name who are really trained about how to constantly lie with the customers. If any of Indian know them personally kindly mention their name to Indian federal police. So they can take action against this fraud company.
1. Wilson Godimadi
2. Miten Patel
3. Sagarika Pillae
4. Ridhi Sitap

I had a terrible experience. Would not recommend anyone in my life for this website. So don't trust what they informed about the product in the website. If you do, you'll be deprived and lost your money.

Never order from this company, worst customer service, once they get money they care least about customer
I ordered a dress, It was delivered in time but right in front one embroidery decor was overlapped with other one, also the other belt design which was supposed to be on the waist is too high, front neck cut is higher than back (reversed than usually done in most dresses), Because of the above mentioned defects dress looks ugly and not able to wear. As shown in picture 1 and 2 there should be a gap of 2-3 inched between the belt like design and neck line decor. I contacted more than 10 times but their standard emails with no specifics. My dress is shorted two inched than i requested but they showed old measurements in their favor., not the one they one they confirmed with me final. It is frustrating and waste of time to deal with their customer service. I will never recommend anyone this company. I emailed (n=10) to N. Shankar, Ms. Pratibha and talked to two different agents in India about my complains.

I was just checking some suits from the website and added some items to the cart just to check the total.It placed my order right away without confirming my phone number or mail id.

This is not how an e commerce website should be working.

Unfortunately I had given my home address correctly but luckily I chose COD option.
As soon as I realized my order had been accidentally placed I called the customer service and cancelled the order. They sent me a mail confirming my cancellation.

After a week I hear from my mother that a package has come, they have made the payment and accepted the package.

Mirraw is just trying to get money out of you. They are very very unprofessional, very bad website and totally unethical people.

Now, I've to ask my parents who are very aged to take all the hassles of returning just to get my money back. I live in US and my parents are in India. I don't even the quality of the products but I am pretty sure that its going to very poor and unlike the photos they have shown.

Everyone is offering free returns and now I've to not only give my back details to them which I do not find comfortable, have to go through all the hassles of returning, keeping track of the return package.

I've attached the copies of mails just to make everyone aware of kind of the people they are.
Please never ever buy anything from here. I'd never shop from here ever in my life.It is just a waste of your hard earned money and your time.

It has been over 5 weeks and still no response on whether my package has been shipped. PLEASE CANCEL MY ORDER. I have contacted VISA directly, complained about your company and they have refunded my money back. DO NOT SEND THE PACKAGE TO US ANYMORE.

The only responses I seem to get are saying that "we will update you" over and over again. This is ridiculous. Learn how to run a business.

DO NOT ORDER FROM HERE. A HORRIBLE COMPANY WITH HORRIBLE CUSTOMER SERVICE. SAVE YOUR TIME AND MONEY, REALLY. IF YOU WANT TO ORDER ONLINE, GO WITH SONICASAREES.COM. EXCELLENT PRODUCTS AND GREAT CUSTOMER SERVICE.