Mirraw

I have ordered 5 products on June 10th, the order was in quality check process for several days, after around 15 days I got a mail regarding quality check one of the items in the order has failed the quality check and asked me to provide the replacement product Id for the product, I have immediately replied the mail providing the replacement product Id around the same price range, on June 28th got mail saying there is a price difference between the products and told to provide the id within the range. But they have increased the replaced product price to almost double, I have waited for 20 days just to hear back to replace the product, order status is still in replacement pending. I had a bad experience with the service and I am not able to cancel the order also.

Hi all. Please sign the petition at https://www.change.org/p/priyanka-nair-take-down-mirraw-com-for-fraudulent-practices
I'm really sorry to say I share a surname with the fraudsters who founded Mirraw.com. Google Anup Nair and Shailesh Jain and contact them directly. If you've experienced Mirraw fraud, sign the petition and help to take away Mirraw's licence to operate on the Apple App store, on Paypal and on Facebook. When Mirraw.com gets away with fraud, it gives people a reason to believe that all Indians (not just Anup Nair and Shailesh Jain) are corrupt and dodgy. Don't let Mirraw.com kill the creativity and innovation which is the true spirit behind the Indian retail and design industry.

I had very very very highly highly terrible experience with Mirraw. Their service is extremely poor. They dont know how to talk to customers. I had to follow up for my refund like ages! Everyday i will call and I will be assured that, they will update me within 24 hrs, its like for the same issue, the resolution time is 24 hrs on my daily call but no updates! They just keep on generating the automated emails with no clue to the real issue. I can say BEWARE OF MIRRAW! VERY VERY PATHETIC!

Nice cotton, fashionable colors. It looks stylish, comfortable and beautiful under sneakers, I recommend buying it!

Order Id: M******* I ordered a kurta, pyjama, mala and mojdi order from them on 26th April 2024. At the time of ordering, the expected delivery date was 12th May. This order was for a groom who is getting married on 16th May. I had 3 days as a contingency because I know orders can sometimes get delayed by a day or two. When I did not receive order by 12th, I called the customer care team who told me that the order was not even dispatched. I told them to cancel the order and provide refund cause this is wedding attire. It has absolutely no use to us if not arrived on time. Later, their support representative, Shubham Patel sent confirmation that order will be cancelled. Next day, another representative sent me email saying order is being dispatched in 24-48 hours. Since then, I have sent number of emails to this team stating that I dont want this order and that it should be cancelled and my money should be refunded. I have had zero response. Instead their system is sending me emails saying i havent replied to their ticket in 24 hours. Even if the items arrive now, they will arrive after the wedding is over. I need to spend additional efforts and money to return it. Mirraw is a horrible company. Do NOT even buy from them. The customer support is a JOKE! I will be logging complaint in BBB to make sure their US business suffers. This whole ordeal has caused a lot of frustration to me and my family as we do not have any outlets locally to buy wedding attire. This team and company ruined a beautiful wedding with their unprofessional behavior!

Their quality sucks. I bought 5 sarees on total and the quality was very bad those sarees werent as they stated and it didnt look like in the picture at all. I ordered from mirraw long time ago and I didnt like the products so i sent it to mirraw via USPS and now its been almost two months they wouldnt refund me for it. I asked them to refund the money and also sent a proof of document however they still tell me they cannot track it and they wont give me my money back. I had a horrible experience and i wish no one would buy from them. They had very bad quality clothes and they donot even return their money the products.

I have purchased few sari's and jewleray, all product quality is poor. They send me damage sari, incorrect blouse sizes and peticots incorrect qty. I called their customer service and they pass along the msg to support team and also told me to send them email as well.
I had sent many email and made many phone calls but the rep says oh no one available so you will get a call back so this is been going on over 1 month and they did not retun my money back or told me they can not take any product back.
I wold not recomend anyone to buy from this website. I know they had deals so I bought so many things and now I feel that I made hugh mistake.

Absolutely ridiculous customer service. We made the order of over £100.00 over a month ago and requested cancellation. No response received after numerous conversations and phone calls. It has been a month and I am receiving the same copy and pasted email from Khinjal Dhokia who is an absolute Joke! The latest joke of an email I have received is that the order is in process and will be despatched in the next few days. Although I am asking for a refund. They have spoken to their "Kalik" whatever that is. AVOID THIS COMPANY AT ALL COSTS

This Company has very bad customer services, I had bought once and quality was bad and silly me tried again. This time the Sari actually had holes in it... I had written before delivery to ensure the quality should be good... this is what they wrote back...

Thank you for writing back to us.
We are sincerely sorry for the issue that you faced earliest.
We assure you that you will not be dissatisfied with the order this time.
We will make sure that we will deliver the best quality products to you.:)
Appreciate your trust and faith in us and for giving us 1 more chance to serve you!
For any other queries please refer to this email or give us a call and we will be more than happy to assist you.
If you find my service of any help then we request you to please share your valuable feedback for this email/call exclusively.
Thank you so much for your time and greatly appreciate your patience.

This company is bunch of liars and want to just take your money for the rubbish they supply... Mirraw I would not shop with you again and remember customer satisfaction is important when you run a business... you have no pride in your business... you are like the untouchables of India... I would rate you as a big 0 overall rating... pooooooooooooor...