Mirraw

They do not care about customers. People do not buy from this website. I paid lot for 2 products. Stitching were bad. Not wearable. Offered me 20% off. After i agreed with that they dissappeared. No reply for any refund. They just talk about customer care and 100% money back gaurantee. They do not follow rules. Customer service talks so rude. They do not listen any cocern of customer. They blame customer. I heard that they charge frauldy on credit card too so do enter your credit card in this website. This is FRAUD.

I ordered lots of stuff from Mirraw. Some of them came out really well and some others we didn't like as the items were not as displayed on the Mirraw website. I returned the items to Mirraw as per their return policy for a refund. Now it's been two months (since Dec 2022) they have not refunded our money. Their argument is that there was no tracking number on the parcel we returned back to Mirraw. They should understand sending a parcel with a tracking number cost a customer a lot more than what you have paid for the item itself. They disagree on that and have not refunded us our money. This was one situation in another case we had ordered a stuff worth of $200 which according to Mirraw was delivered to our address. Since it was during the Christmas time 2022 December. We never got the parcel -well things get misplaced or delayed during Christmas time so we contacted Mirraw within 7 days to inform about the missing package. Mirraw refused to acknowledge my concern and despite our repeated request to refund the $ amount for items we never received they closed the file with a statement that the parcel has been delivered.
I would not recommend anyone to buy from Mirraw unless one is 200% sure. Their refund policy is a fraud.

I ordered a nice dress online with a great deal from these people. They sent me a cheap material dress that looked completely diffrent than the dress I ordered. I tried to ask them to refund the money back and they only offered to give me 15% back and to keep the ugly dress due to custom stitching. The stiching was completely not accurate as well. They falsified the dress. I was in horror when I received it. I was supposed to wear it to a wedding and I was now stuck with nothing. Had to make a trip to a city that sells Indian clothing and spend 4 times more money because of this. PayPal also did not want to refund me the money why back because the seller told them I was just not happy with the dress which PayPal doesn't accept as a good reason to get a refund. After fighting with PayPal and showing proof, they offered me a "one time courteousy refund." I was just shocked! Please do yourself a favor and don't buy from this website!!!!!!!!!!

I am unable to use the 11.99 credits in my wallet. I did not receive an order as it was pictured online, but have placed a new order. Will update my experience once we've tried on the outfits.

I bought a saree from mirraw last week. The saree was in a terrible condition. It was totally different from what was shown in the picture. I asked them for a refund, but they said I have to bear the cost of return shipping. When I enquired in the post shop, they said that the return shipping cost would be $120. Which was around the same as the price of the saree. They do it on purpose, as they know that no one would spend such a huge amount on return shipping alone.
PLS DONT BUY PRODUCTS FROM MIRRAW!

Damaged goods for outrageous amount, when asked for a return and refund they will play a game of giving you a credit in their wallet which mind you if you try to use you will still be charged on your card
Thankfully i paid via Paypal and i could lodge a dispute case against them
Please read their FB reviews before making a purchase

Placed an order on April 5th and after calling to get an ETA, that it would be dispatched in 24 hours, I still haven't got my order. Today is May 22nd, the order was placed about two months ago for two unstitched suits and now they email me that one of the suits is no longer available. It's such a nightmare, I called on Friday and was told it's getting dispatched with 4 hrs. Called on Monday and was told to give them a chance and it's getting dispatched today, called today Wednesday and I'm being told that it's going out today. Hummmm this has been going on for weeks. I purchased online to make my job easy and for convenience but this has been a nightmare. Now that I have only a week to the event that I ordered these suits for, I have to go shopping lost minute and purchase something since this online shop is a joke. I honestly believe that all those 5star reviews are fake just like this company.

Hi

Despite my many attempts to address your system error with my order, you have failed to properly address my concern. I have informed you of this error since that day that my order was placed and to date it seems that you ignored my emails and only sent the 5 garments although I have stressed that there must be 6 garments as per my purchase online. The outfit below was not sent to me, although I selected this as one of the items. Please attend to this urgently by fulfilling my order. Your office does not have the courtesy of replying to my emails and I find this frustrating. There was only one reply by Sumeet Vishwakarma ( see attached email)and no further correspondence to date. If this query isn't resolved, you leave me no option but to explore other avenues to address this matter. This will bring a lot of disrepute to your organisation.

I await your reply urgently.

Regards,

Nerie & Tilly Butharam

I would suggest everyone not to buy anything from this non sense website. I ordered 2 lehngas. They were entirely different from the ones in pics. And I returned them back immediately. Its been 6 months that I have been repeatedly calling them and mailing them and I haven't recived the refund for 1 of them. Buying anything from mirraw is absolutely traumatic. They keep sending advertising messeges but no one cares for customers and rufund. Pleaseeeeee don't buy anything from here

DO NOT BUY FROM MIRRAW
Mirraw is Cheaters! The photos they show on the website is not what you get when the clothes arrive. The cheapest quality crap you can ever get is what they send.

Very very disappointed - they did not have one dress that i order and only get half refund from them and since last 6 months trying get explanation how did you calculated my refund they can not even understand and answer me honestly why only half money refunded. My money down the drain... If i get option i don't even give them 1 STAR - no rating for them..