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Mirraw

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Canada
1 review
0 helpful votes
Follow Nilani T.
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Bad experience
November 29, 2020

I have ordered first time from canada on November
4th but still not received my items.
Contact customer service several times all representatives answer is same" you will get it in 4 to 5 working days "
I supposed to get it on November 20th
But till today not get any
I dont know even it will arrive or i have wasted my
$120
If anyone had this issue already and if so how can i get my money back pls advice me...

Date of experience: November 29, 2020
Mirraw M. Mirraw Rep
over a year old

Hi Nilani,

Greetings from Mirraw,

We apologize that our service did not satisfy your expectations. Please could you share your order details at sanober.shaikh@mirraw.com. We’ll work with you to resolve any issues as quickly as possible.

Regards,
Team Mirraw.

Canada
1 review
0 helpful votes
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Perfect fitting!
June 21, 2022
Updated review

The way my suit was made was PERFECT. The fitting was perfect.
I just had an issue with the delay in shipping - something that Mirraw I guess had no control over.
----------------------------------------------------------------------------------------------------------------------------------
Yes my rating is 1 star -i was supposed to get my order 2 weeks ago - although they have 'escalated' my issue, i still don't have an estimated delivery date.

Date of experience: June 21, 2022

Yes my rating is 1 star -i was supposed to get my order...
July 15, 2022
Previous review

Yes my rating is 1 star -i was supposed to get my order 2 weeks ago - although they have 'escalated' my issue, i still don't have an estimated delivery date.

Date of experience: June 15, 2022
Singapore
1 review
4 helpful votes
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**Update**
June 24, 2023
Updated review

Recieved all the balance items after my hubby followed with a call. It was within a week we recieved the items. The items are as per pic. I am pleased. The CS team has to improve their quality of service.

Date of experience: June 24, 2023

Not reliable at all
June 16, 2023
Previous review

Extremely unprofessional. Have been left hanging for some time. The Customer service team not at all efficient. I ordered 6 items. I had only recieved 2 items and i sent them all the pictures. Have been writing in to them multiple times and no response. I need the items for a family event. I am very pissed off. It's either i get someone to give me an update or do a refund for the balance items. I am extremely pissed.

Date of experience: June 16, 2023
California
1 review
0 helpful votes
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They make commitments that they don't fulfil on. They deliver you one brand with pieces from another brand and when you complain, they say they will compensate you by giving you a 10% discount on the future orders finally when you argue with them and you open a dispute with PayPal they agreed to take the product back, but when you try to ship the product back from Canada or US back to India with appropriate tracking it costs you almost the same as the product cost. Be careful. Be careful Nilesh is the biggest liar. Don't use PayPal use credit card company. They will back you up more than #PayPal they say to PayPal they will provide refund once they get product back and PayPal closes the case. Mirraw know you won't send it back - too expensive - so they close the case

Date of experience: November 2, 2023
Mirraw M. Mirraw Rep
over a year old

I’m sorry to hear about the issues you’ve faced with your recent purchase.We request you to help us with the order id so we can check and help you with the best resolution. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time.if you have any further questions or concerns, please do not hesitate to contact us at escalation@mirraw.com

Australia
1 review
1 helpful vote
Follow S S.
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Cheap quality
September 15, 2019

Make sure put the picks according to ur products bought dress in picks loose grand but j recived nothing nothing to even look like a same dress... very disappointed this quality and services.
I wouldn't recommend to anyone

Date of experience: September 15, 2019
GB
1 review
0 helpful votes
Follow Jyoti A.
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This time I didn't receive the blouses and saree I ordered. S
February 14, 2022
Updated review

Items received don't match Items ordered,. The blouse styles and patterns are completely different and saree and blouse don't match the saree I ordered brown based saree with red blouse instead I received pink saree with pink blouse. This time not satisfying experience. I shopped for wedding. But I can't wear those received blouse in wedding.

Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2022

Not satisfied with the product
January 3, 2022
Previous review

Saree received is not full length, its only 4 meters long instead of 5.5 meters. Ready-made blouse are not same style and patterns that I ordered from the website.

Date of experience: January 3, 2022
South Africa
1 review
0 helpful votes
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Mrs M. Pillay
May 28, 2022
Updated review

Not happy with purchase want to return. I am not being assisted. What you see is not what u get... very disappointed with the product. I need the returns warehouse address... i wil courier and pay for my return. Unfortunately no one wants to help
Pratibha Pawar emailed and said colour and texture has a slight variation. That dont solve the problem that i dont like the sarrie. Simple english. I want a refund

Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2022

Excellent...
April 7, 2022
Previous review

Excellent...

Date of experience: April 7, 2022
AE
1 review
1 helpful vote
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Excellent service
May 27, 2018

Hi
I placed an order for 2 sarees, paid the money through credit card. I got the confirmation from Mirraw, the delivery date 30.05.2018. Unfortunately after the payment, i read the reviews and some of them made negative and complained for quality and delivery time. I was very tensed after payment.

Today 26.05.2018 i got my shipment and i m happy with the wuality and earliest delivery
Abdul
*******492
Dubai

Date of experience: May 26, 2018
Canada
1 review
0 helpful votes
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Response to my complain poor
December 15, 2019
Updated review

Excellent. Shipped on time. Product exactly what i saw on line, wow comparing the price
Saved much more than expected. Eexcept length too long and i came unstitched. Plse solve my problem. Send me permission to return for stitching by atlantic airways. Much obliged

Date of experience: December 15, 2019

Response to my complain poor
December 17, 2019
Previous review

Excellent. Shipped on time. Product exactly what i saw on line, wow comparing the price
Saved much more than expected.

Date of experience: December 14, 2019

Excellent
December 7, 2019
Previous review

Excellent. Shipped on time. Product exactly what i saw on line, wow comparing the price
Saved much more than expected.

Date of experience: December 7, 2019
Argentina
1 review
0 helpful votes
Follow Irene M.
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The outfit is beautiful, as well as the tailoring and fit.
The finishing needs to be more fine as I had to trim alot of the edging on the front panel.
Overall the outfit is beautiful.
The support team is the best that I have ever experienced by online or in person at a store.
Wonderful representative of your company.
I have already recommended your company to my patients and colleagues.
Thank you for a wonderful experience.

Date of experience: December 16, 2019
Argentina
1 review
0 helpful votes
Follow Rishikant U.
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Very good fabric and design. Extremely happy with the lehenga. Reached Uk jist two days before diwali, i ordered on 9th oct so not at all bad considering we ordered a stichrd one. Advise to others, order 20 days in advance to be safe.

Date of experience: December 16, 2019
Texas
1 review
2 helpful votes
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Fraudulent company-scam
February 6, 2017

Ordered 4 salwar khameez. And lehengas. Poor quality of fabric and lace, poor stitching. The photos on website are deceiving. Poor return policy. Planning to lodge a complain to FBI, FTC. Disappointed Site Jabbar has not taken any action. Wish I had read reviews before ordering. A couple of people showed likes on FB and I wonder what they purchased. Would not be surprised if the company disappears in a few months and stats a new business under another name. I think clothes sold on Indian streets have better quality. Deserve zero stars but that is not an option.

Date of experience: February 6, 2017
Canada
1 review
3 helpful votes
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Not a good experience
August 13, 2020

They sent me a extra large kurti but 38 inches. On their website they put 44inch as extra large. When I send the picture. They reply "Ma'am this is ready made prodcut."
I ordered from Canada. So they have no responsilbilty t check sizes before shipping. Very strange. When you do not know how to be accountable for your mistakes. Why you are running a business.

Date of experience: July 14, 2020
France
1 review
5 helpful votes
Follow SHAMAILA A.
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Hi guys! Here i am sharing my personal experiance with@ *******@mirraw set my mind worst about online shopping
Online shopping sounds soo good but in case *******@mirraw reality is totally different... i bought 12 dresses *******@mirraw and when i got the dresses they are worst
Cheap fabric, faded colours, bad stiching... even they are totally opposite to the pictures after seeing i ordered that dresses... then i return all of them... it's about 4 months passed but i didn't get my payment *******@mirraw has worst costumer service.
Guys i just want to say if any of you want to buy anything from@ mirraw... so listen it's totally wastage of your money

Date of experience: August 12, 2017
Michigan
1 review
0 helpful votes
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Shopping with Mirraw's "Buy 1 and get 4 free".
June 17, 2022
Updated review

The orders came in time and the team was very helpful but men's kurta, women's cotton kurta were made of very poor quality materials which I did not expect. The stitched blouse pieces were excellent for the price. Customer service was excellent.

Date of experience: June 17, 2022

Great communication from the stitching team
June 1, 2022
Previous review

Great communication from the stitching team.

Date of experience: June 1, 2022

I am pleased with my shopping experience so far
May 16, 2022
Previous review

I am pleased with my shopping experience so far. Variety of items is very good.

Date of experience: May 16, 2022
AE
1 review
1 helpful vote
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Why you guys are soo $#*!ed up?
Guys atleast have shame the money we are giving is not haram! We've earned with pure honesty, do think about it and when you guys feel ashamed of yourseleves then kindly shutdown this ridiculous site!

Date of experience: July 19, 2017
Argentina
1 review
0 helpful votes
Follow Kiruthiga K.
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First I would like to thank MIRRAW for the neat packing and early delivery(it just got delivered in 2 days).

This is my first purchase from you and I am really happy with the product as the color and the quality of material are just awesome as promised.

I loved it thanks much team... will shop more and I highly recommend MIRRAW & it's products to all...

Date of experience: December 16, 2019
Australia
1 review
2 helpful votes
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Unwearable quality!
January 17, 2018

Ordered a beautiful looking lehenga in white and yellow custom stiched. Received 3 days ago. Was happy the colour combination looked similar. I will give credit for that but the quality it was simply horrible. White poor quality net lehenga had a very thin shiny inner. When worn, it was totally see through! I EMPHASIZE see-through. Everyone can see your legs undergarments and all even in dim light. Forget day light. I tried in all shades of light cuz I liked the colour! It was custom made so I can't return. Thankfully it was my first order and just for testing I ordered a cheap one! Will I buy again? Honestly they responded well. Send via DHL. Got on time. I liked overall service. Maybe I will try one more time and see if the site is worth considering in future. I used PayPal to buy.

Date of experience: January 17, 2018
Canada
1 review
1 helpful vote
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I had ordered a few items. Couple of items were out of stock - I have trying to get a refund for stuff that I did not receive. They don't respond. I have contacted the owner 'Anup Nair', no avail. They have good stuff, but customer service sucks. Please report your experiences - Toronto, Canada

Date of experience: October 5, 2016
Canada
1 review
4 helpful votes
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Irresponsible/cheaters
October 16, 2016

Bought a dress. Was good. Ordered second time 3 dresses, one came with nothing like in the pic. All the embroidery missing from the neckline, sleeves, ghera, no lining, the dupatta is in net, instead of chiffon... advertised. All together looks pretty cheap of no use for all that money I paid for it. Rest 2 they r still asking me the measurements for the 3rd time! Upon asking they don't recognise u all of a sudden your order number is not valid. As if they all r on a vacation. Always the automated email comes. Thanx for writing. Bla bla bla., worst experience at Mirraw!

Date of experience: October 16, 2016

Overview

Mirraw has a rating of 2.5 stars from 2,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mirraw most frequently mention customer service, poor quality and bad experience. Mirraw ranks 4th among Indian Clothing sites.

service
179
value
148
shipping
149
returns
95
quality
291
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39,065 reviews
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