I ordered a Salwar from this company (product ID *******). Within a minute or two after I completed my order, I saw the SAME Salwar under a different product id and for a much lower price. When inquired about the different prices, I was told to contact the sales team by phone only. When I phoned several times, no answer. I got suspicious and asked for a refund. I was emailed that a refund request has been submitted and it will take 8-10 business days. Sixteen business days later, still no refund. I emailed then and I was told the request has been escalated to the account team and I should hear from then within 72 hours. Its been over 100 hours (4 days) and still no refund or an update. This company does not live up to its promises. Do not buy from them!
Ordered 2 anarkali's. They look like straight fit anarkali's! Hardly any material in the dresses to make them look anywhere close to anarkali. Also the sleeves are completely mismatched. Website shows golden color sleeves but it came with skin color cheap material sleeves. And they took 10 days longer than expected due date to ship.
How lucky is this company to have this understanding lady working for them - she listened to my issues and has never failed to call me when promised or email... she has restored my faith in this company.
Afrin, I hope this message gets to you and your fellow team members should take a look at how you handled this situation with such dignity. Well done!
Be warned, do not deal with this company!
I ordered 2 outfits both with custom stitching... and despite having sent measurements for BOTH outfits 4 times, they still arrived wrong & unwearable. The blue outfit ordered was supposed to be 23" from shoulder to waist & it arrived 15". The pink outfit sleeve circumference was supposed to be 21" but arrived 14".
The customer service is appalling, and as it was custom stitching they will not refund my goods... that their company provided incorrectly.
Firstly they insulted me & offered a 20% refund... Over the past 5 weeks they are now up to 75%... and now have sent a refund advice via PayPal for just under half of my refund.
Share this review with as much as by as possible, company's like this should not be in business! We all work hard for our money - they are nothing short of thieves!
I placed my order on 10th of September for a wedding which was on 15 of October and today is 27 of Oct but I havent received my order yet. Emailed them several times but no reply. I strongly recommend against ordering any product from this website save ur money and time
Ordered a navratri lehenga full mirror work and the skirt they gave was faulty with few mirrors broken and no refund, return or exchange policy even. No compensation given. Very disappointed n dissatisfied with the purchase. Least they could do was offer a replacement but despite asking they refused.
Geat dress for my toddler- shipped fast and arrived in a neat packaging. Good quality and as described- only negative comment I have is that the price on the site changes too quickly. Went to order another for my niece and price was double what I paid for originally
The saree length and width are absolutely one thing I look for in every purchase. The ones I bought have good lengths. The color and design are exactly as shown. Though the cotton fabric is more like light taant with less thread count material but overall quality is good
Had a bad experience. The return policy does not state that custom orders cannot be returned. However, when you try to return a custom order, they refuse a return.
The product is cheap quality and not worth the price. The product does not look like it is in the picture. Stitching is not to measurements and they cut corners.
I would never shop with them again.
Greeting from Mirraw.com
Really sorry for the inconvenience caused to you.
Requesting you to please help us with your Order details,
You can also mark an email to us on sagar.sada@mirraw.com
We assure you that we will resolve all your query.
Thank you so much.
I ordered 3 outfits. They came in time and I was so excited to try them but was extremely disappointed with quality and fitting even though I paid for the alterations.
They are totally cheating people by showing nice outfits on models and replacing them with extremely cheap materials. I don't know how they are still in business by cheating people. Someone should stop them.
I purchased products over 2 months ago on the Mirraw app. The status on the app is "order delivered". I have not received my shipment and the courier company does not respond to queries on the shipment. Mirraw does not want to refund me and they are extremely unhelpful when I query the order. Do not purchase from Mirraw if you need garments for a function because you will not receive it in time.
Don't order form this site, the material is of very poor quality and some suits have salwaar/underlining material missing when they arrive! The suits are not the same as what you see in the pictures, I was sent a random suit which I never ordered instead of the one I payed for! I have send several emails but they don't reply back!
I ordered two salwars from Mirraw in Jan 2016 and received only one before I left India. So I rang and cancelled the other Salwar and requested a refund. I was promised initially that the refund would happen in two weeks. Never received any refund till date. Contacted Mirraw over 10 times over the phone and emailed several times, and every time they say that the refund would occur in 24 hrs to 48 hours, but never received the money even in April. Still waiting for my refund. Feel like Mirraw is cheating me.
I forgot to check Google for customers experiences for this $#*!ty company Mirraw.com
Unbelievable that the dogs leading this company still can proceed with stealing money from customers (mostly wormen) for so many months and that the police of India does not get in action. But the Indian police is not even able to protect the women in India for sexual abuse so they most probably do not care for financial abuse of women!
The clothing I received is definitely bazaar quality used by poor Indian people who are unfortunately not so rich as the women in other countries who are able to buy online.
And again creepy incompetent men in India take advantage of women.
Wishing that the universe will soon give the pay back to the trashy directors of this thieves company.
They will not return my money since it's custom stitched.
Blouse is supposed to be sleeveless they made it with sleeves, neckline measurement is incorrect, color is Gooddy and material is cheap.
Please donot buy from this website. Sent emails, spoke to customer service, what's app messages too
Dear customer,We are extremely sorry for the inconvenience caused to you. We are unable to fetch your Order Id through the details present on this conversation request to please share an Order Id starting with the letter "M" followed by 9 digits.Be assured we are here to assist you with your query.Thanks Team Mirraw.
You have to pay more money for it to be delivered to you, once they ship it to the UK. They sent an email letting me know one of the items are out of stock several weeks ago, and still the refund has not been processed - how professional of them?!
First time, and the last time i would ever use them - quality wasnt that great either.
The quality of the cloths are very low, not as it looks in pictures. Also the cloths that are being sent are not well maintained. It smells like slum area/ hospital medicine smell. Shipping and transaction is smooth and faster. But product is not worth for its price.
Product was not supplied as shown in the picture. Quality of the product is also poor. My daughter has become very upset after receiving the product. I'll not buy anything from Mirraw again. This is my first and last purchase.
Ordered items from this site. Items came very late. They showed wrong product on the site. Tried to talk with customer service they were very unfriendly. Earring was cheap looking and ugly.
I will never go back to this site.
I like this item but it is quite big as compare to other stuff which I have ordered... Don't know why people giving bad reviews about Mirraw on youtube. I order 5 items and each item is exactly similarto the images and material and size.of the cloth exactly matched with the description given. I am impressed with the quality.
Mirraw company scamming people. Please DON'T WASTE your money on this site. They send wrong ugly items that you will be very disappointed. You can't return them because it will cost you more then you paid.
Overview
Mirraw has a rating of 2.5 stars from 2,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mirraw most frequently mention customer service, poor quality and bad experience. Mirraw ranks 4th among Indian Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings from Mirraw.com
We are sorry to hear you had an unpleasant experience with your purchase.
To assist you, we would request you to kindly please help us with order number and suitable time to call you, so we can get it resolve your query at earliest.
Appreciate your time and patience.
Regards,
Team Mirraw.