Michelle K.

If there was a zero star, I would allocate this! Started to deal with GoDaddy in early 2009 when I had an online company and found their front line support team were AMAZING, HELPFUL, POLITE & RESPECTFUL. But that's where it ends, I have just wasted 15 hours on the phone to them, on 3 occasions a supervisor was supposed to call me and NEVER called - I finally sat on hold today for an hour waiting and actually spoke to a Floor Supervisor called Marcos, so they are actually real! Only to be told, too bad, it's your problem, we can't help you - regardless that it was the GoDaddy staff who created the problem... cannot believe a company can treat a customer of 11 years like this.

I purchased my domain name for email purposes in August 2014 through GoDaddy and this all ran through my Personal Microsoft account which has my Microsoft Office 365 subscription. Through my Outlook app I ran both my personal email and business email.

In August 2018 I received my GoDaddy Domain renewal and the costs were 2.5 times more expensive than when I had set up the whole thing with them in 2014. I called the support crew and spoke with someone there and asked why were the costs so high? He stated he could put me on a cheaper program which was email only (as I didn't need an actual website) however it would mean I may lose some data. I told I needed to keep the costs as low as possible so we went ahead at no time did he mention he would need to create a 2nd Microsoft Account and have it listed as a Business Plan Account.

In early March 2020 I had issues of my Outlook always asking for my email password and I called their centre at least 4 times and reset the password, tried security on the account nothing stopped the password locking they advised me there was another device trying to log in with an old password. This could not be as I had signed out of my old devices and did a factory reset before disposing of them.

Last Sunday March 22,2020 we finally worked out that I had 2 Microsoft accounts... I was then advised that the business Online Plan 1 Account did not allow for me to use the Outlook app as it was not included in the subscription. They then advised I needed to speak with Microsoft and request for the two accounts to be merged... see via separate email a copy of the log from when I contacted Microsoft who explained me the situation that the two accounts are on different servers and could not be merged but maybe Outlook.com could offer me a solution. I REALLY do not want to change my email address again and I need the data from my Exchange account such as emails, contacts, calendar etc.

GoDaddy have basically thrown me under the bus, I am now stuck with having to do the following:
Run my Work Email with no contacts or calendar through the Office 365 Outlook app AND my personal exchange email account through the standard windows 10 Mail app for PC which contains all of my personal & work contacts plus my calendar, again personal & work all in one place

How lucky is this company to have this understanding lady working for them - she listened to my issues and has never failed to call me when promised or email... she has restored my faith in this company.
Afrin, I hope this message gets to you and your fellow team members should take a look at how you handled this situation with such dignity. Well done!