Mini Pocket Rockets

Scam! Worst customer service ever! The add says they typically ship within a day or two, however it's been 2 weeks and I haven't received anything! Can't get these people to even answer my phone calls to inquire about my order. I want my money back

I have read so many bad reviews about this company, but I had an amazing experience with them. I ordered 2 dirtbikes, and my card was charged. I realized a day or so later that I did not want to purchase the bikes because my kids are not quite ready. I emailed them explaining. They wrote back immediately and refunded me in full. Very happy with their service and will be ordering from them one day in the future for sure!

First off their warranty is useless no refunds exchanges or returns if you've added gas. If you want to return it and haven't added gas you are charged for shipping back to them their shipping fee sending it to you and a restock fee. My kill switch was broken when delivered. The bike is cool but it feels like the brakes are on but they're not. The phone number they fave is also useless every day several times each day I've attempted to get ahold of someone there and I've gotten their auto bot with no option to leave a message or hold. Consider yourself warned

One has a gas leak and it made my house smell horrible on the day of my sons birthday. When I sent a video they are swearing it doing what it's suppose to but it's not, there is gas in the bottom of the pan and on my floor my house smells just like gas, def won't be recommending. I have been going back and forth for a week now! 60 day warranty is a bunch of CROCK

So far customer service is horrible part of the issue is they didn't send the helmet or pads and they DO NOT CARE- they keep saying maybe the label fell of the box! Are you kidding. I will dispute this bike and keep doing bad reviews. They can't just send another helmet and pads so my son can ride the bike at Christmas! Nope. Also, low hopes that this bike even works after reading other reviews

Just received my mini pocket rocket rs r today. What a disappointment. This bike is so cheaply put together. I wouldnt even trust it enough to let my grandson ride it. I had to go over every inch of the motorcycle and straighten out as much as I could from wheel to wheel. The whole frame is welded together crooked and the plastic fairings dont fit properly. The only thing good about it is that it does run but lets just wait and see how long that last. I expected alot more for my money and wouldnt recommend purchasing one of these bikes unless you see it in person first. All the hype they tell you about the bike is B.S. The parts are second hand parts or poorly manufactured. Upgrading is inevitable. Beware.

This company sent me threatening letter all because I contacted my bank because my 10 yr old son purchased a bike without my knowledge, so I contacted my bank. When I discovered it, I told them not to ship, they did anyways, then Refused to send me a prepaid shipping label. Then, they sent me a threatening letter saying they'd make my life miserable for contacting my bank. They stated they would contact the FBI and cops, blah blah. Horrible customer service. Oh and they wouldn't pick up their phones to even talk to them.

It's been 2 months since I ordered my son a bike. Their " customer service " said not their fault if the bike got lost from their warehouse on the way to UPS! Ups said they never received the bike. She then said they ship everything together on a pallet, so I said did the whole pallet get loss. She hung up on me. I'm calling a lawyer to see how to get a refund bc they refused to give me one. Do not order from this company

Zero stars for this company. This is a Christmas present for my son. This is ridiculous and very unprofessional for a company to treat clients in this matter. I have contacted customer service regarding the motorcycle because the chain keeps coming off they keeping sending me the same information about the tension. If they can't resolve this matter soon I will be having my attorney to contact this company regarding this matter!

I tried to cancel my order. The company refused. Shipped the bikes anyways. Then charged me a 25% restocking fee and shipping charges. The company certainly could have CANCELED the order. What a way of making revenues! Haha!

I ordered a bike for my husband for Christmas. The one I ordered was out so they said they had a similar bike, same price. I said okay that would be alright. Well they took payment out of my account TWICE. They are saying I ordered 2 bikes- NOT. I've tried to get ahold of them over and over. They don't get back to me. I've emailed the "help desk" and nothing from them. I told them if there were 2 bikes where is the tracking number on this other bike that you claim I ordered? There isn't one because it doesn't exist. They are crooks- DO NOT GIVE THEM YOUR CC#, they will STEAL funds from your account and you'll not hear back from them. This has been since Christmas and I still have not gotten my $340.00 back. Stay away, far, far away. Theresa
This is not a false statement, so therefore it is not illegal. It's the truth! Overall rating is - - - 1

First the shipping box was in perfect condition. The bike metal part that shields the chair was cracked due to the foot paddle. They said they will not refund the product cuz it was broken and lied and said it's inspected before shipping out. So they send a replacement part that needs a mechanic to put on and I don't have that kind of money. The Windsheild and plastic under carriage doesn't fit for this bike. I even checked and had them email directions that they took a screenshot that you can't read. They will not take a broken bike back and I will not refund my money. I'm calling the credit card company for refund and sue if I have to for the principal of it all. Stupid upload pictures took some of my private photos and won't delete! Don't buy from mini pocket rockets!

Worst experience and a waste of $480! The bike broke within 2 weeks. The chain kept popping off and now the bike won't seem to start most of the time. If it does get running again it chugs and turns off shortly.

More than 4 issue with a apache paid $630 + $150 shipping report problem in was told to email a small video to technical they will contact me still 6 days later no response and I reach out everyday through email & message. The company is bull$#*! I have never dealt with a company like this especially with something so expensive. Stay away look else where try something close to home that u know u can take back. Bc they have the bs policy they can't tale back if u put gas in it. How in the $#*! do we pose to know of any problems if u can't get it running

I should have done more research shame on me.

They will not answer the phone.
They will not respond to online requests.

The bike was grossly misrepresented.

Totally on me, dont get burned by them.

2 weeks in:
Foot rests bent.
Rear tire bulged in 3 places.
Sluggish movement for a 70lb child.

Oh and btw, if you street view the address, it's the post office for temple city.

There's a reason there is no information about returns/exchanges on their website. Because they are con-artists. I'll be lucky to get half my money back if I return a brand new mini bike based on their shipping requirements and restocking fees. I just wanted to get a bigger one for my son but I'll never spend another dime with this company. Wish I read these reviews before ordering!