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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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My experience here was very disappointing, I have been victimized because of the country I am from, My first order was cancelled, and on the second attempt it was processed, no apologies, no nothing, its like my business does not count, and yesterday I did a another order, and they want a copy of my credit card again and ID, I dont have a problem sending a copy of my ID for verification, but my credit card, hell no, the last time I sent a copy of my Passport and my order was process, so where is that information. I have friends who live in other countries who buy on this website and they dont go through these things, so I really think I am victimize because of the country I am from.
Here is your previous review from our site for your reference: Great watch, quality of build for this price is amazing. 5 stars. + shipped in just 15 days.
WISH THERE WAS A "$#*!" STAR RATING, THAT'S WOULD I GIVE... ITS BEEN A MONTH SINCE I'VE PLACED AN ORDER, BUT, THERE IS ONLY ME TO BLAME FOR THINKING I'LL GET BETTER DEAL WITH THESE MORONS THAN WITH EBAY... SAVE YOUR MONEY, EBAY IS AT LEAST SAFE SO YOU WONT LOSE MONEY...
Hi Slobodan,
We apologize for all the inconvenience.
As you chose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website very often, so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Sincerely,
Miniinthebox
I regret for my bad comment the other day... My experience with this site is very good. I only waited 1 month (10 days more than the estimated) and i recieved a notice from the Hellenic post office that my parcel has arrived (! SUPER EXCITED!). I took it on July 28th and i unwraped it. The quality of the mechanical watch i ordered is astonishing! Very heavy for 4cm width object, which indicates extreme quality, and it works fine so far! The only disanvantage of the miniinthebox is that they offer poor communication services... they dont even have an email as far as i know... but never mind, i don't blame them. The outcome? I am very pleased and i absolutely recommend buying from miniinthebox. ( P.S.: The mail came via shipping in about 30 days from Hong Kong to Greece)
I ordered several items & got all but one of the items, I am still waiting on the one item & two of my items that I did receive don't look like they do on the website.
Hi Daisia,
Sorry for all the inconvenience first. Yes, there should be one item(1900mAh Power Charger External Battery Backup Case for iPhone 4,4S (Black)) is still on the way. As the terms of air traffic control, we cannot ship the battery by air but by sea, it may take a little bit longer, please be a little patient. Thanks for understanding.
Sincerely,
Miniinthebox
I ordered several items back in March, it is now the middle of July. I know it takes time to ship from over seas, but I order from over seas via Ebay, Amazon, and another company where I get my stockings from, and it'll take 4weeks at the maximum.
I would never order from them again, obviously, and I will definitely give a bad review for their lack of feedback as well. Worst experience ever. Save your money and shop Ebay, their sellers for these type of items will at least follow up with a track number.
Dear Customer,
We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to feedback@lightinthebox.com. We believe we can help you to solve all problems there.
Sincerely,
Miniinthebox
I ordered like 3 weeks ago and i haven't got my order yet! When i had ordered it stood that i would get the order in 5 days...
Dear Customer,
We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to feedback@lightinthebox.com. We believe we can help you to solve all problems there.
Sincerely,
Miniinthebox
Fast delivery. Totally Satisfied and Excellent Communication. Overall everything is perfect. Worth of buying from this.
Thank you
I love their products, but i am totally upset and will no longer order anything else from this site. My first order i was very pleased with, but unfortunately i am unable to sign into my account, i continue to get a message stating that i have been visiting the site too much, and that i need to input a code, i have tried this repeatedly and yet i am still unable to sign in; there is no one as far as customer service i can talk to... THEIR CUSTOMER SERVICE SUCKS, I WILL NO LONGER SHOP ONLINE AT MINIINTHEBOX!
Dear Customer,
We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to feedback@lightinthebox.com. We believe we can help you to solve all problems there.
Sincerely,
Miniinthebox
Fast shipping, excellent service. A wide range of products for very low prices.
I have tried in vein to unsubscribe from their emails with no success.
Do not subscribe or purchase any thing from them, keep away
They only offer excuses with no service.
Dear Customer,
We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to feedback@lightinthebox.com. We believe we can help you to solve all problems there.
Sincerely,
Miniinthebox
Very recommended site for cheap prices, high quality products and fast shipping!
I was very happy with the product. It was quick delivery. The product is exactly what was shown in the picture on the site. In general, I am very happy with the service received and I will definitely buy more.
I have ordered some stuff from the site, this is my 2nd time purchase, the 1st one was for a lower amount to check the effeciency, the product reached well on time, this time the mount was more and I ordered on 20th of May'14 but till date have no information, NO Tracking number and NO Contact details to enquire. Very dissapointed, atleast a Tracking number should be given to the clients, Payment already done through Paypal
My experience has been good so far. Like the service
This is one of the safest, efficent and professinal compny on the web.
Selling quality product, and 5 day delivery. FANTASTIC!
Good quality, reliable. I have several orders without any problems. Packages over 35 delivered within few days.
Alle de ting er stor kvalitet og hurtig gratis forsendelse
I just love te website shipping is fast! CUSTOMER SERVICE IS AMAZING which is whyyy I love it! Add makeup to your website and it'll be my #1 website ever
The order was send quickly and arrived in the time that it was supose to arrive, the items were exacly like the photos in the website showed and the quality of the products is very nice. I am very happy with all the items I received and I will certanly order more things from this site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katina,
We are so sorry for all the inconvenience. I believe there must be some misunderstandings. Could you please send your order number and other details to feedback@lightinthebox.com with a subject of "Sitejabber review". Our people with help you solve all the problems there.
Thanks for your patience!
Sincerely,
Lightinthebox